Jag beställde en super deluxe ultimate 2023 med hydraulic bottom out som man kan inte hitta någonstans. Efter strul med andra företag som tog ÅRTID på att ens få in produkten i lager så var jag skepti... See more
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See what reviewers are saying
Excellent service! Order shipped to UK with UPS, constant updates every step. Arrived slightly earlier than expected. Had an item I couldn't purchase anywhere else. Only issue is packaging could... See more
Best assortment and fast delivery. Often it’s the only shop that offers more than the obvious parts. It’s my goto online shop for bike parts. One disturbing issue is that you cannot select and sav... See more
I was thoroughly impressed with the overall experience buying bike parts from R2-Bike. Their prices were unbeatable. They shipped my items quickly and everything was well packaged. The customs pa... See more
Company details
Written by the company
r2-bike.com ist Dein Online Shop für Fahrradteile und Tuning Zubehörs fürs Mountainbike (MTB) und Rennrad. Wir liefern Dir alle Teile günstig und schnell aus einer riesigen Produktauswahl mit Marken wie z.B. Cannondale, Scott, Mcfk oder Schwalbe.
Contact info
Niedersedlitzer Str. 75, 01257, Dresden, Germany
- +49 351 811 975 90
- support@r2-bike.com
- r2-bike.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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The best customer service sales
The best customer service sales. They listen all your request and demands, make all in your hand to make you happy. The shipping international is fast. Have good prices . I bought in many online shops, but this is the best. The packing was very very good.
Amazing service but why not free dispach?
Ultra-rapid dispach (2 days to Italy)
Everything ok in good shape.
I would have only expected free dispach for a 474€ of goods ordered.
But still, the service is really good.

Reply from r2-bike.com
Moyen
1° Pièces mal référencée chez eux je voulais un corps de roue libre 11 V VTT américan classic , ils m'ont envoyé un 9/10 v référencé chez eux 10/11v.
Apres le retour de la pièce j'ai envoyé un mail pour savoir où etait mon remboursement après trois jours je n'ais pas eu de réponse.
J'ai eu mon remboursement au bout de 10 jours
2 Thank you for your answer on trustpilot, but you never replied to my mail that I sent you directly on 25/11.
Actually I needed the freehub shimano 11v road for my wheel ALLMOUNTAIN 2014 but this freehub is not only for the road but also for the MTB
I think you had to change the title because for American classic there is no difference between road and Mtb. After 2014 you need the freehub 11v and before 2014 the one that I returned

Reply from r2-bike.com
Good service and responding to emails
Good service and fast responding to emails, fast shipping, good prices.
Great assortment and the prices are competitive.
Great webshop! Especially for me as a weight weenie: they weigh literally everything they sell and you can use the weight to sort your selection.
Customer service is good. They know their stuff.
Great service, bad transportation
I love the r2 site for it's range of products and excellent service. But I don't understand the method of transportation. In my opinion, orders over a certain amount should be free from extra fees. And why not use DHL to deliver the products towards the costumer in stead of the country's national postal service? Here in Belgium they are less reliable than other known delivery companies.
Very happy shopper!
I'm VERY satisfied with my resent purchase from R2-Bike!
Found a very good price on a set of RESET RACING Pedale Pedal3 Titanachse (€ 365,71 including shipping to Norway) in just the right colour. Fast handling and delivery time, great products&pricing and superb customer service.
R2 makes shopping internationally fun, easy and affordable - I'll be back for more!
Flippantly in shipments
Do not meet the delivery deadlines , and some items not been well elucidated in the corresponding category , you have to be careful when selecting an item
Super fast shipped from Germany to Romania ! Thank you !
Very long delivery time
I made my order on the 4/3 and it was delivered on the 17/3.

Reply from r2-bike.com
r2-bike
if you want it they have it or can get it! one of the best on line bike shop in the world I highly recommend them and Sven is one of the best people you will ever have the experience dealing with very professional!
Thanks r2-bike for everything and I will definitely be doing more business with you guys!
Respectfully
Shane G. Grasser
product and shipping
have waiting over 14 days on my product. Have emailed them and unfortunately have no response back

Reply from r2-bike.com
r2-bike.com ....Spot on service
Placed an order on Wednesday morning received it on the next Monday and that includes it lying over the weekend in my local depot ...none too shabby shipping from Germany to Scotland ...the pricing was great (no-one in the U.K came close ..plus it meant ordering from multiple outlets ) ...r2-bike is definitely your one stop shop ...will use again next time i need anything ...a big thumbs up
very satisfied
Another purchase with the same care and Commitment, with the client, which every new purchase is proven the excellent work of staff R2.
thank you very much
to the next
Excellent shop&service
Nice shop with high end products in good prices. Very good contact with customer service.
Top class bike store!
I have been r2-bike costumer for more than 3 years now, ordering bike parts across the sea. The costumer service was always great, fast shipping and solving any of the issues without stress. They also have a good variety of parts and the latest releases!
Totally Recommended!
Pedro Barreto
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