The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... See more
Company replied
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See what reviewers are saying
Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... See more
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... See more
Company replied
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... See more
Company replied
Company details
Written by the company
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contact info
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, United Kingdom
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3.9
Great
1K reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless phone condition at…
Faultless phone condition at competitive price. Definitely will buy again from them.
2 October 2023
Reply from QwikFone
Dear Florin,
Thank you for taking the time to share your experience with our service and your recent purchase. We're thrilled to hear that you were pleased with our service!
We take pride in our prompt dispatch process and are delighted to know that you found our prices to be the most competitive for the phone you were looking for and that the device is in faultless condition.
Ensuring the quality and condition of our devices is a top priority for us, and your satisfaction reaffirms our commitment to providing top-notch products to our customers.
Your positive feedback is greatly appreciated, and we hope you continue to enjoy your new phone. If you ever have any questions or need further assistance, please do not hesitate to reach out.
Best regards,
Team QwikFone
I was sold a phone that was locked to…
I was sold a phone that was locked to an organisation. It was a massive waste of time and hugely disappointing. None the less because the whole thing was dodgy. On the plus side, they processed a refund quite quickly once I sent the phone back and were very apologetic. I am not surprised!!!!!
1 October 2023
Reply from QwikFone
Dear Isis,
We appreciate your honest feedback and want to extend our heartfelt apologies for the inconvenience and disappointment you experienced with your recent purchase.
We're truly sorry for the inconvenience this has caused you. This should never have happened, and we understand how frustrating it must have been for you. Please know that we take this matter very seriously, and we are committed to improving our quality control processes to ensure that such issues do not occur in the future.
On a positive note, we're glad to hear that you received a quick refund, and our team was apologetic. Your satisfaction is important to us, and we're determined to learn from this experience and enhance our services accordingly.
Your feedback serves as a valuable lesson for us, and we appreciate your understanding and patience throughout the resolution process.
If there's anything more we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We genuinely hope that you might consider giving us another chance to provide you with a better experience in the future.
Once again, we apologise for the inconvenience and thank you for your feedback.
Kindest regards,
Team QwikFone
Very quick despatch,great value
Very quick despatch.
The cheapest price for this phone I could find.
The phone is in immaculate condition.
1 October 2023
Reply from QwikFone
Dear Scott,
Thank you for taking the time to share your experience with our service and your recent purchase. We're thrilled to hear that you were pleased with our service!
We take pride in our prompt dispatch process and are delighted to know that you found our prices to be the most competitive for the phone you were looking for.
Moreover, we're thrilled to learn that your phone arrived in immaculate condition. Ensuring the quality and condition of our devices is a top priority for us, and your satisfaction reaffirms our commitment to providing top-notch products to our customers.
Your positive feedback is greatly appreciated, and we hope you continue to enjoy your new phone. If you ever have any questions or need further assistance, please do not hesitate to reach out.
Best regards,
Team QwikFone
refurbished phone - spotless & works great!
I was nervous about ordering a refurbished phone as I've always bought new before, but there were no issues with the Google Pixel 6 Pro from QwikFone. Not even a scratch on it & works fine.
Would happily buy from them again
1 October 2023
Reply from QwikFone
Dear Customer,
Thank you so much for choosing QwikFone for your refurbished phone purchase and for taking the time to leave such a positive review. We truly appreciate your trust in us, especially as it was your first experience with a refurbished phone.
We're thrilled to hear that your Google Pixel 6 Pro arrived in pristine condition without a single scratch and is working perfectly. Your satisfaction is our top priority, and we take great care to ensure the quality of our refurbished devices.
Your feedback means a lot to us, and we're delighted to know that you would happily buy from us again. We look forward to serving you in the future and providing you with the same level of excellence that you experienced with this purchase.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help.
Kindest regards,
QwikFone Team
Phones came in Retail Demo Mode.
They sent me a Google Pixel 6 that was in great condition, but unusable because it was stuck in Retail Demo Mode. I'm not sure what that means about where they get their phones, but it's not a good look.
Against my better judgement I returned the phone and asked them to send a replacement, because I was pressed for time. Unbelievably the exact same thing happened again, despite the fact I asked them to double check before they sent it.
I returned it again and asked for a full refund, which I eventually got. The entire saga took just over 2 weeks from my first order, until the refund was issued; which was stressful and obviously I was without a new phone for that time.
I've given them a second star just because both returns were free and a relatively easy process. They didn't quibble about either one. But that's about as good as the experience got.
6 September 2023
Reply from QwikFone
Dear William,
Thank you for taking the time to leave us a review.
We are sorry to hear about your negative experience with our service, and we want to sincerely apologize for the inconvenience you faced. Your feedback is valuable to us, and we take it seriously.
It's disappointing to hear that you received a Google Pixel 6 stuck in Retail Demo Mode not once, but twice. This certainly does not reflect the high-quality standard we aim to maintain in our products. We will investigate this issue thoroughly to ensure it does not happen again in the future.
We understand that your time is valuable, and the delays and stress caused by this situation were not ideal. We appreciate your patience throughout this process, and we're glad that our returns process was relatively hassle-free for you.
Please be assured that we are continuously working on improving our processes and quality control to provide a better experience for our customers. Your feedback helps us identify areas for improvement, and we are committed to making necessary changes to avoid such issues in the future.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We would appreciate the opportunity to regain your trust and provide you with a better experience in the future. Thank you for taking the time to share your feedback.
Kindest regards,
Team QwikFone
Again a superb Phone and immaculate
Again a superb Phone and immaculate! Thanks guys!
DF Hampshire
21 September 2023
Reply from QwikFone
Dear DF Hampshire,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
My second phone form QwikFone.
My second phone form QwikFone in two years. Impressed by both the quality and the back up service. Both phones have been in very good as new condition, without a mark on them as far as I could see. Prices are good, and I know from my first purchase that the guarantee will be honoured very promptly if necessary. I can't fault the quality or service I have had.
20 September 2023
Reply from QwikFone
Dear Simon,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product and the service.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Amazing
Amazing! Ordered iwatch 8. It was spotless, good as new and battery health 100%. Didn’t expect it. I am glad I ordered.
14 September 2023
Reply from QwikFone
Dear Honeyksha,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Reply from QwikFone
Dear Lindsey,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Apple Watch 7
Great experience. Apple Watch 7 - as new condition, quick delivery and good comms. Will use again for sure. Thanks!
4 September 2023
Reply from QwikFone
Dear Richard,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone arrived quickly (next day)
Phone arrived quickly (next day). Ordered 'like new' and the phone was in perfect condition. Really pleased with the delivery speed and the price paid.
30 August 2023
Reply from QwikFone
Dear Dan,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Quick services and quality customer service
I took to them my HP laptop which had got audio issues but l was surprised that it was fixed with in a space of any 30 minutes and on very a low charge. Their customer service is top notch. I strongly recommend them.
6 September 2023
Unprompted review
Reply from QwikFone
Dear Vian,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one. It was a pleasure assisting you!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Perfect phone at a great price
Ordered Samsung Note 20 Ultra and phone delivered was in new condition and arrived on time.
I've bought refurb before but only from Music Magp, but this company was £40 cheaper. However, I was a bit nervous, especially as the condition was described as 'fair'.
Surprised and delighted to receive what appears to be a brand new and unused phone, that still had the original Samsung S20 Ultra logo film on screen and around phone edges.
Amazing phone at an amazing price, and with three teenagers at home we will defo use this company again! Really exceeded expectations :)
21 August 2023
Reply from QwikFone
Dear Stephy,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Why buy new, this refurbished phone is just as good
Bought a Pixel 6a for sons birthday as first phone, didn't want to buy new and actually why would you - the phone received cannot be distinguished from a brand new one! Only difference is the packaging (which is also excellent) and you get a charger, which you don't with a new one. Phone arrived quickly and very securely packaged, looks and works as if factory new, so very happy and would definitely recommend, especially as also the best price I found anywhere for this phone. Win-win all round!
2 August 2023
Reply from QwikFone
Dear Simon,
Thank you for the time taken to leave us a review.
We are glad to hear that you and your son are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Refurbished Galaxy S20
Just received my refurbished Galaxy S20 5G. You would not know it is a second hand item, absolutely spotless and works as expected. Would recommend to anyone, no need to pay for a brand new device when the refurbished ones are this good
31 August 2023
Unprompted review
Reply from QwikFone
Dear Nigel,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Super impressed with Quikfone
Super impressed with Quikfone. Phone was like new, price was great, delivery was super quick and they sorted out my stupid mistake (I ordered the wrong colour) with no fuss whatsoever. Would recommend.
2 August 2023
Reply from QwikFone
Dear Will,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
The phone was exactly as described if…
The phone was exactly as described if not better.
The communications were excellent and they were very helpful, I would certainly recommend them.
15 August 2023
Reply from QwikFone
Dear Iain,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Great phone at a great price.
Great phone at a great price.
Speedy delivery
Highly recommended
15 August 2023
Reply from QwikFone
Dear Mr Nicholas,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Exactly as described
Exactly as described. Great service. Very happy with my purchase. Would recommend.
13 August 2023
Reply from QwikFone
Dear Steven,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Very good experience
Very good experience. The phone was in perfect condition, packaged well and included all expected accessories. Postage and delivery was very quick. Still early ish days but as far as I can tell it's exactly as advertised and the battery is holding up as expected. I was slightly cautious about buying a reconditioned phone but this exceeded my expectations
11 August 2023
Reply from QwikFone
Dear Kerrin,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
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