quince.com Reviews 3,422

Customer service went above and beyond to help resolve a delivery issue. Thank you!

Top three favorite places to order from. Quality for good price and decent return system

Professional customer service along with a quick resolution to my delivery issue. It’s so rare these days that a customer service agent is efficient as well as prompt and providing remedy. Once again, outstanding customer service.

Ophelia helped me to solve my problem really quickly!

I love the Quince products! Having a return was so easy texting.

I had an item that I ordered but did not receive. Through the chat they were able to confirm that the item was out of stock and refunded me costs. Great products from Quince. I've ordered several items. This is the first that I needed to cancel and it was done fast. Helpful Customer Service.

Excellent customer service. So professional and kind.

I love shopping with this company and the customer service is excellent.

The agent who checked status for me was great. However, I should've been able to do that myself at their website. It showed that no order history was found. Neither was my full personal information. I was told to refresh memory, delete cookies, etc. I did all that and tried different browser. Still no luck

Their customer support person, Sandra, was top notch! Makes me want to purchase more items from Quince.

She solved the problem quickly and efficiently! 💯

Quince is a fantastic company and their customer service was impeccable! Problem solved immediately!

Excellent experience with Quince in the many purchases I have made. Good products at reasonable prices. Great assistance today with a return that didn’t show up in my history because I checked out as a guest. She found my item quickly and sent me the info I needed to return the item. Great Customer Service

Good company

I have been a customer of Quince for several years and today was the first time that my order arrived incomplete. I have contacted them by the text message and received immediate response and the resolution of the issue. Very impressed!

The product didn't fit and I returned it. I received a credit for the returned item. I was able to get live help from customer service.

Ordering is simple and if you have any issues with orders, exchanges, or returns, the customer service team is great!

Amazing prices, amazing quality, great designs, great pricing, fast shipping, easy returns, amazing service. there's nothing not to like about quince. they're everything!

I really wanted to love Quince because they market themselves as offering high-quality pieces at reasonable prices—but my experience has been the opposite.

I ordered a washable silk mini skirt and, after nearly four weeks, I’ve been sent the wrong item twice and still don’t have what I paid for. On top of that, they expect me to return the incorrect items before resolving the issue, which feels unreasonable given that these mistakes were on their end.

Customer service has been slow, and there’s still no clear resolution.

For a brand that prides itself on quality and high standards, this experience has been incredibly disappointing. It feels like the execution doesn’t match the branding at all.

When the carrier lost my package (ironically it was a luggage set !) - I hopped on a quick text and 5 minutes later I had a new order number and was on my way - Jas assisted and they were fantastic! My Quince experience so far is hard to compare too with how other companies operate nowadays. More people need to take note and make sure they learn from Quince !

Quince understands the importance of the customer experience. They make it right when there’s an error. More companies need to return this model.