Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more wor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to... See more
Company replied
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details wer... See more
Company replied
We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has... See more
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Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Quench Culligan
Thanks for the great feedback! We’re thrilled to hear that our timeliness met your expectations. Providing reliable service is a top priority for us. Looking forward to serving you again!
I love the cooler, but the service....
I'm not sure why I was asked to rate. I have had my cooler for 5+years and I love the concept, the water, but the service and the community boils down to billing. I have asked if it is time for service but I never hear back. I wish they could figure that out. Do I still recommend it? Yes.
8 September 2025
Reply from Quench Culligan
Thank you for your feedback, Rikke. We’re glad to hear you love the cooler and water! We’re sorry to learn about the service issues you’ve experienced. Your comments are valuable, and we’re committed to improving our communication and billing processes. We appreciate your recommendation!
Unprofessional and Threatening Driver Behavior
On 09/15/2025 around 1 PM in Washington, DC (between 19th & K St NW and 18th & K St NW), I had an alarming encounter with one of Culligan Quench’s drivers. The vehicle had Maryland license plate 6GL9361. The driver, a Black male wearing a blue shirt, yelled at me, called me offensive names, shouted insults, and told me to “go back where I’m from.” He also threatened to pull over and physically harm me.
I captured part of this on video and have reported it directly to Culligan Quench customer service. This behavior was aggressive, threatening, and completely unacceptable from someone representing the company.
I am posting this review so others are aware, and to urge the company to take immediate action. Once the issue is properly resolved, I am willing to update this review to 5 stars.
15 September 2025
Unprompted review
Reply from Quench Culligan
Thank you for bringing this to our attention. We take all reports of concerning behavior very seriously and want to assure you that this incident is being reviewed. The experience you described is not the kind of interaction we want anyone to have with Culligan Quench.
We sincerely apologize for the distress this caused and appreciate you reaching out directly to us.
Thank you again for sharing your feedback.
Timely came out quickly
8 September 2025
Reply from Quench Culligan
Thank you for the fantastic review! Your satisfaction is our priority, and we look forward to continuing to meet your needs!
Reply from Quench Culligan
Thank you for the fantastic feedback! We're thrilled to hear you're enjoying our service and that everything is running smoothly. Your satisfaction is our priority, and we appreciate your support!
The Service tech very knowledgeable
The Service tech very knowledgeable. Cleaned up our machine and gave up the best drinking water ever ever ever. Thank You
14 April 2025
Reply from Quench Culligan
We’re thrilled to hear you had such a great experience! Our team takes pride in providing top-notch service and quality water. Thank you for your kind words and for choosing us!
Easy to work with and great product!
They were so easy to get a quote from- quick in responding to my emails. Went over the products with me to make sure what I needed for our business was appropriate. They scheduled with us and came on time, and took less than 20 minutes to install. They also helped with hooking up a filtered system to our commercial Keurig- which I wasn't sure they could do, but did!!!! Amazing company. We are very happy with the service and product.
25 August 2025
Unprompted review
Reply from Quench Culligan
Thank you for the fantastic review, Brittany! We're thrilled to hear you had such a smooth experience with our team and that we could assist with your filtered system. Your satisfaction means a lot to us, and we look forward to supporting your business in the future!
We called and they respond very quick
We called and they respond very quick. They sent technician on time, fix, explained very detail and gave us suggestions.
11 August 2025
Reply from Quench Culligan
Thank you for sharing your recent service experience. We love reading our customer's feedback so keep sharing. Have an amazing day and thank you for being a Culligan Quench customer.
Noone showed up on the 19th of August
Noone showed up on the 19th, I got an email stating that they wouldn't be coming, never got an update on a new date or anything. I'm very disappointed in the service we've received. The water cooler trays are backed up with water and our janitor has to empty them at least every 3 hours.
11 August 2025
Reply from Quench Culligan
Update: 8/27 @ 11:48am CT
Hi Lesia,
After speaking directly to our scheduling team, your location is scheduled for 9/11, we deeply apologize for the inconvenience. I have been assured by our management team that a technician will be at your location on 9/11. If you have any further questions or feedback, please contact us. thank you for your patience.
Hi Lesia,
We’re very sorry to hear about your recent experience. We sincerely apologize for the missed appointment on August 19th and for not following up with a new date as promised. We understand how frustrating it must be to deal with the water backing up and the added inconvenience it’s caused your team.
This is not the level of service we strive to provide. We have shared your review with our service and scheduling leadership team and a team member if not already should have spoken to you and email you directly to provide a scheduled date for service. If you have any additional questions or feedback, please contact us.
Thank you for bringing this to our attention.
Michael Brantley
Michael Brantley was courteous and extremely knowledgeable about the products and services
21 August 2025
Unprompted review
Reply from Quench Culligan
Thank you for your fantastic review! We're thrilled to hear that Michael provided you with excellent service and expertise. We appreciate your support and look forward to serving you again!
Adrian Sampson
Adrian Sampson is my account rep. Adrian does a great job for us paying close attention to detail and gives a great service.
18 August 2024
Unprompted review
Reply from Quench Culligan
Thank you for your wonderful feedback, Paul! We're thrilled to hear that Adrian has been providing you with exceptional service and attention to detail. Your satisfaction is our priority, and we appreciate your support!
Initially disappointing, but service came through in the end
Update: Quench's technician came the day after I posted this to replace the unit's pump, which had failed. Management reached out to apologize for the miscommunication and issue a credit. I appreciate the follow-up, and have increased my rating to 4 stars based on these responses. We leased a Culligan Quench water and ice machine for about a year, and it worked well—until the pump broke and flooded our store over a couple of days while we were closed. We reported it as an emergency, but service wasn’t scheduled for four days, and we were told not to use the machine in the meantime, forcing us to buy bottled water. Then, the scheduled repair was cancelled without any notice; I only found out by texting our rep. Now, neither the company nor our technician is responding, and we’ve received only an automated message saying our service has been rescheduled for another week. No fee waiver, no urgency, and poor communication. For the high monthly cost, I expected far better. In hindsight, buying our own unit and using a local plumber would have been faster, more reliable, and more professional.
12 August 2025
Unprompted review
Reply from Quench Culligan
Hi Chris,
We sincerely apologize for the challenges you experienced with your Culligan Quench machine and the delays surrounding your service. We understand how disruptive it was for your business, and we regret that our response did not reflect the urgency the situation required.
Our team has confirmed that the pump has been repaired and the issue has been resolved. In addition, a member of our leadership team has reached out to you directly to ensure your concerns were addressed and to discuss appropriate next steps if needed.
Great Service
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details were correct, and told me how to safely turn off the machine until it can be serviced. I really appreciated her help!
13 August 2025
Unprompted review
Reply from Quench Culligan
Thanks for the fantastic feedback, Alexis! We're thrilled to hear about your positive experience with Patrice. Our team is dedicated to providing excellent service, and it's great to know that she was able to assist you so effectively. We appreciate your support!
Awesome staff
Awesome staff , completely willing to work with you and listen to you. Honest and hardworking. We upgraded our machine and it was so easy and the staff was great at installing it correctly and neatly THANK YOU!
7 August 2025
Unprompted review
Reply from Quench Culligan
This is great feedback! Thank you so much for sharing. We're glad the upgrade process went smoothly :)
Gilberto was awesome
Gilberto was awesome. He was very knowledgeable about the instrument and pleasant.
14 July 2025
Reply from Quench Culligan
So glad Gilberto was able to help provide you with excellent service. Thank you for the great review!
OUR COMPANY HAS ALWAYS SERVICED WITH…
OUR COMPANY HAS ALWAYS SERVICED WITH QUENCH, WHEN I REACHED OUT TO THEM ON 07/03/2025 THEY SET UP A TECH TO COME OUT , AFTER A WEEK THE TECH CAME OUT AND SAID WE NEEDED A NEW MACHINE AND WE WOULD BE CONTACTED. AFTER A FEW DAYS I RECEIVED AN EMAIL STATING SINCE WE OWNED OUR UNIT WE WOULD NEED TO PAY TO HAVE IT CLEANED, ONCE WE SUBMITTED AN INVOICE PROVING THE WORK WAS DONE A TECH WOULD THEN COME TO SERVICE OUR MACHINE. WE PAID A COMPANY TO COME IN AND CLEAN THE MACHINE AND WE SUBMITTED THE INVOICE FOR PROOF AND THEN WERE GIVEN A DATE A TECH WOULD COME IN TO SERVICE IT. THE DAY THE TECH WAS TO ARRIVE TO SERVICE THE MACHINE I RECEIVE AN EMAIL AT 3:48PM STATING THEY WILL NO LONGER BE ABLE TO SERVICE OUR MACHINE. WHEN REACHING OUT TO CUSTOMER SERVICE TO FIND OUT WHY, I AM TOLD, "IF YOU WOULD LIKE TO LEASE A NEW MACHINE WE WOULD BE HAPPY TO SERVICE THAT ONE." AFTER YEARS OF SERVICE WITH THIS COMPANY AND THIS IS HOW THEY TREAT PEOPLE? I WOULD NOT RECOMMEND QUENCH AND WILL BE TAKING OUR BUSINESS ELSEWHERE!!!
3 July 2025
Unprompted review
Reply from Quench Culligan
Hi Kathy,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration this situation has caused.
We have escalated this matter to our leadership and service teams to review what went wrong and ensure appropriate follow-up. While we understand your decision to move in a different direction, if you’re open to a conversation, please feel free to reply to the private Trustpilot email with your company's contact information.
We truly appreciate your years of business and are sorry that this experience has led to your current impression of our company.
Reply from Quench Culligan
Hi Tracy,
Thank you for your feedback. We’re sorry to hear that timely service has been a challenge and that the cost has raised concerns. Please know that we’re continually working to improve both our responsiveness and the overall value we deliver.
We’ve shared your comments with our leadership team and have requested that a team member reach out to you to schedule a preventative maintenance visit.
Thank you for bringing this to our attention, we appreciate the opportunity to make things right.
Phil was very helpful and courteous
Phil was very helpful and courteous.
And keep me informed of what he did
28 July 2025
Reply from Quench Culligan
Thanks for your fantastic feedback! We're thrilled to hear that Phil provided helpful and courteous service while keeping you informed. Our team strives for excellence, and your recognition means a lot!
Quench Water cooler work are great!
Quench Water cooler system has been working well for us. And the service they provide is wonderful. Everytime we call them to for an issue with our coolers they are there fix the issue.
14 July 2025
Reply from Quench Culligan
Hi Felecia,
Thank you so much for your feedback! We're delighted to hear that your Quench water cooler system is functioning properly and that you've had a positive experience with our service team. Providing fast and reliable support is our top priority, and we're pleased to have consistently delivered it. We truly appreciate your partnership!
The technician Mark Z was wonderful
The technician Mark Z was wonderful and personable. He completed the cleaning efficiently and to satisfaction.
14 July 2025
Reply from Quench Culligan
Hi,
Thank you for the kind words! We're so glad to hear that Mark Z provided a great experience and completed the cleaning to your satisfaction. We’ll be sure to pass along your feedback to him; it’ll make his day! If there’s anything else you need, please don’t hesitate to reach out.
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