queenandcompany.com Reviews 4

Fair Review of My Experience With Queen and Co

I recently ordered several items from Queen and Co and wanted to share an honest and balanced review of my experience, particularly around shipping and returns.

To start with the positives, the items did arrive quickly, which I appreciated. However, the pieces were small compared to similar jewelry I’ve purchased from other suppliers. This became an issue when I tried to return them, as the return policy listed on the individual product pages was not consistent with the fine-print conditions in the company’s official return policy. As a result, my return request was declined.

Trying to exchange the items instead proved challenging. The communication process was frustrating, often taking close to 24 hours between replies. Because there is only a 7-day return window, this slow back-and-forth added a lot of pressure. I ultimately paid for express shipping to ensure my return would arrive in time, as I was given no indication of flexibility, especially concerning during the busy Christmas period. Although the support person confirmed they would follow the 7-day policy, they also suggested the parcel would likely arrive on time if sent the same day, which didn’t feel reassuring.

Unfortunately, I also found the tone of the customer service interactions quite condescending at times. Being addressed as “lovely” and receiving passive-aggressive closing lines like “thank you for understanding” felt inappropriate, especially when I had clearly expressed that I did not agree with the contradictory policies.

As for product quality, the T-Bar necklace in particular was disappointing. The gold tone looked unnatural to me, and the chain was much shorter than expected. The exchange piece I received was better in colour and looked more refined due to the thinner chain. The Magnum and Hue bracelets were acceptable in colour, but they closely resembled inexpensive pieces my kids have bought from Shein, despite being priced at nearly ten times the cost. In my opinion, they were not worth the higher price.

Overall, the entire process was far more stressful than it should have been. While shipping was prompt, the inconsistent return policies, slow and uncomfortable communication, and the quality-to-price ratio left me disappointed. Based on my experience, I would recommend looking at other stores that offer similar jewelry with clearer policies and better value.

This company offers great shaker kits. They are cute, also simple so they are easy to use. All of their dies cut well. They also offer videos to show you how to use their products. It is not hard, but the videos are great and they do help. The reason I gave them 2 stars is for several reasons. One is because they have changed their paper. It used to be nice, colors vivid. Now the colors are very dull. I can get nice 6x6 pads online for less and the colors are vivid and warm. They are very overpriced on most things from shaker toppings to paper to glue. I have found that I can get almost all of the toppings and a lot of bling online for either a quarter or a third of what they charge. In many cases I can make my own "fusion mixes" in mass quantity for what they charge for 2 very small baggies. My biggest complaint is that they cannot accept any feedback that is less than glowing and 5 stars. If you offer any feedback on their YouTube videos, FB page or reviews, they will remove it. I still purchase from them, but I only get the shakers and foam refills. What used to be about $2500 a year is now about $400 a year.

They offer great shaker kits and embellishments. Some of their items are overpriced, but for those items you can get them through etsy (fimo slices and such). The quality of the items are great. I have had very few issues. The one issue I had was quickly resolved by the owner of the company. Overall, they really do offer the absolute best customer service for any company I have ever done business with.

Molly

Queen and Co has been an amazing company and provides the best quality of shaker cards and supplies. There has been times I had to contact customer service and they are quick to reply and are on top of it.