Quality Eyes Reviews 2,750

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... See more

Company replied

Rated 5 out of 5 stars

I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... See more

Rated 5 out of 5 stars

The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... See more

Company replied

Rated 5 out of 5 stars

Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... See more

Company details

  1. Contact Lenses Supplier

Information provided by various external sources

Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Recommended

Great website, excellent customer service. Promptly resolved any problems and questions.

18 July 2022
Rated 2 out of 5 stars

The Blephaclean wipes are poor …

The Blephaclean wipes are less user friendly than the Optase version. Some have proved very difficult to open: the little notch at the side doesn't always take you to the other side and reveal the wipe. For the first three packets out of the box I had to use scissors to tear off the top of the sachet.

12 July 2022
Quality Eyes logo

Reply from Quality Eyes

Thank you for your feedback, I will pass this on to the manufacturer to aid them in improving their packaging designs.

Rated 5 out of 5 stars

Excellent as usual!

I haven't ordered in some time as was using less lenses due to covid and not being out and about social as usual, but glad now back to more normality, Quality Eyes remains great value, stress-free and quick with good management of expectations. As my lenses are a complicated prescription due to high astigmatism they need to be back ordered, I was given 4 week estimate which I was prepared for, but happily as usual Quality Eyes got them far quicker and I had them in my hands in less than a week! Very happy! Thanks guys, keep up the good work!!!

16 June 2022
Rated 1 out of 5 stars

MyDay multifocal

Hello , I ordered contact lenses on May 5 2022 . I paid about $270 and that included $20 shipping . I have not recieved them .

28 May 2022
Quality Eyes logo

Reply from Quality Eyes

Thank you for your feedback, I am sorry to hear that the order has not arrived with you yet. I am going to look into the tracking and will email to update you on what is happening with this order.

We will resolve this quickly for you and apologies for the delay with this order.

Marios

Rated 5 out of 5 stars

As always

As always, great service. Lenses out of stock by manufacturer so received 10 lenses free to keep me going. Really nice gesture.

18 May 2022
Rated 5 out of 5 stars

Quality Eyes. Stands for quality affordable price and quick delivery.

Quality Eyes. excellent people to for all your contact lens ,
I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes and in my opinion they are the best on the market for quality and price , very quick delivery. they always answer your concerns' via email ,
I will most certainly continue using Quality Eyes in the future.

14 April 2022
Rated 4 out of 5 stars

I received my very first order from…

I received my very first order from Quality eyes contact
Lenses in the post on Saturday, they were very well packaged as able to get through letterbox. I would have ordered two months supply, however the postage is only free for orders above £99.00 my order came to £51.93 including postage for two boxes.. I think postage should be free for ordering more! You would have had a bigger sale Quality eyes.

4 April 2022

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