Quality Diamonds Reviews 

2,376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the entire process enjoyable and stress-free. Many people highlight the outstanding service, noting that they never felt pressured and received expert advice tailored to their needs. The quality of the products, particularly the diamonds, is frequently mentioned as excellent, often exceeding expectations and arriving exactly as described. The overall user experience, from initial consultation to delivery, is described as seamless and first-class, with many reviewers expressing their intent to return for future purchases. However, some people were dissatisfied with the execution of custom requests, finding that the final product did not reflect their specific customization needs, despite the staff being polite.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and appearance... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high-caliber diamonds, with many... See more

Service

Customers had positive experiences with service, consistently describing it as first-class, exceptional, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as an absolute 5-star experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel was extremely helpful in helping us pick both an engagement ring and our wedding bands. We never felt pressured to make a decision and he always took the time to walk us through the options ava... See more

Company replied

Rated 5 out of 5 stars

Amazing service from all staff. Paul helped with the engagement ring, reassuring me along the whole process. Daniel with the wedding rings, once again the service was outstanding. Filled with knowledg... See more

Company replied

Rated 5 out of 5 stars

I made an appointment to discuss and view diamonds at their London office rather than make my choice on-line and the experience was just what I wanted. From my initial phone call to the delivery of m... See more

Company replied

Rated 5 out of 5 stars

Exceptional company to deal with and worth more than 5 stars! From beginning to end it was a pleasure to deal with such a professional organisation. Danial gave me expert advice and help, and nothin... See more

Company replied


Company details

  1. Diamond Dealer
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Store
  5. Wedding Service

Written by the company

Quality Diamonds are wholly committed to providing the very best diamond buying experience. Specialising in diamond engagement rings, diamond earrings and wedding rings, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry. Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, and we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,376)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect customer experience

I bought an engagement ring as well as our wedding rings from Daniel and couldn’t have asked for a better experience. Super consultative, never pushy and made it totally personal. Couldn’t recommend enough.

30 November 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Henry : )

Rated 5 out of 5 stars

Excellent in all aspects

So, after hours of perusing the Quality Diamonds website for an engagement ring, we made an appointment at their Milton Keynes branch to meet Paul.
On arrival we were made most welcome in a really nice environment.
Paul explained everything about the differences between lab grown and natural diamonds, including cut, colour, clarity and carat.
At no point did we feel pressured into making a purchase. Paul offered guidance which was most helpful, but he was adamant that the choice remained ours.
We chose the lab grown route for ethical reasons, and not because they were cheaper.
We chose an 18ct gold band with three LG diamonds
Consisting of 1 x 1.3ct and 2 x 0.51ct lab grown diamonds.
On collection a few weeks later we were both blown away by how beautiful the ring was, and how much the ring sparkled. We are extremely happy with our purchase. So much so, that we are going back tomorrow to collect two wedding bands.
Fantastic service all round and highly recommended. We would definitely use Quality Diamonds again, and Thank You Paul for all your guidance and help.

27 July 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review Rob! We're so pleased to hear about your positive experience with Paul : )

Rated 5 out of 5 stars

Fantastic personal and professional service

I was becoming bamboozled by various websites when looking for diamonds for my wife in August and struggled to speak to anyone on the phone. I phoned Quality Diamonds and got straight through to Daniel, who was extremely pleasant, helpful and professional in explaining my options and in recommending the most suitable diamonds for my present. I bought some earrings and a 3ct heart pendant, which were great, but opted to go back to Daniel to get the pendant turned into a custom clasp. The return process was straightforward. Daniel was very helpful in providing some options to our specifications and we absolutely love the finished result with the same diamond in a yellow gold setting. Overall a great service and I would definitely recommend them again.

25 November 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review! We're so pleased to hear about your experience with Daniel

Rated 5 out of 5 stars

3ct Radiant Diamond 💎

Received my 3.05ct Radiant Diamond (L.G. loose diamond) It is truly awsome! Super sparkly, not too big & not too small. I'm over the moon with it. The contact & service were 1st class. For those interested, I was hesitant to do this online initially therefore checked the company out on Trustpilot. All the reviews were so good it gave me the confidence to go ahead. I'm truly thrilled I did ☺️ and highly recommend to others

20 November 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Dee! We're so pleased to hear about your experience with us : )

Rated 5 out of 5 stars

Beyond Excellent

Beyond excellent. After doing some research online I decided to go to Quality Diamonds with my best friend to buy a new diamond ear stud. From the moment we met Daniel we knew we can come to the right place. Daniel took great care in explaining the different types of diamond along with the 4 Cs.

We then went through the available stock he had there and picked the most perfect diamond for me. Was a really fantastic experience and I now have a very bright and sparkling diamond ear stud which I couldn’t be happier with - I can’t wait to go back for another diamond - I’d go no where else!

6 November 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, Ant! We're so pleased to hear about your experience with Daniel, enjoy your diamond stud!

Rated 5 out of 5 stars

Fantastic service

My wife’s ring arrived this am. Delighted with it. Service from this company has been fantastic
Highly recommended !!

12 November 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Mark!

Rated 5 out of 5 stars

Blown away!

Where to start…
I was in the market to buy a loose diamond and upon my research discovered Quality Diamonds.
The site was very easy to use and I instantly noticed Quality Diamonds were significantly cheaper than other sites.
I found my perfect stone at a very competitive price.
I chose a 1.27ct G VVS1.

After placing my order I was immediately contacted by Paul Sitton who was very friendly and a pleasure to deal with. I felt assured and that nothing was too much to ask.
I also had regular updates along the way.
Once Paul received the diamond he checked with me when I wanted it sent and got it out to me the very next day!
From placing my order the diamond arrived to me in just 5 days. Amazing!

It all arrived packaged safe and securely with all the documentation. The diamond housed in a beautiful display case.
When I finally saw the diamond it’s safe to say I was blown away… it’s breathtaking! The fire and sparkle is like nothing I have ever seen.
The pictures looked fantastic but in person it’s incredible!
The diamond definitely lived up to the company’s name… a Quality Diamond!

Thank you Paul and Quality Diamonds for the flawless service. I am over the moon.
Rest assured I will be back for more very soon and will recommend Quality Diamonds to anyone who’s in the market.

Kind Regards,
Danielle H

3 November 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, Danielle! We're so pleased to hear about your experience with our team!

Rated 5 out of 5 stars

Easy and a no pressure purchase.

One of the easiest and most professional transactions I’ve ever experienced. Paul Sitton was a pleasure to deal with, patient and helpful. There was no hard sales talk which is refreshing and absolutely no pressure to buy. I got exactly what I wanted, at the price I wanted to pay and I am delighted. I would highly recommend Quality Diamonds.

19 October 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review! We're so pleased to hear about your experience with us : )

Rated 5 out of 5 stars

FAB-U- LOUS 💍

FAB-U- LOUS 💍I am a perfectionist who knows what I want and Paul Sitton got me exactly what I wanted . I would definitely buy my future diamonds from Quality Diamonds.

3 October 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your review Kim : )

Rated 5 out of 5 stars

Superb support and customer minded

Daniel Ferragamo was an exceptional staff that guided me through the whole process with patience and knowledge through multiple sessions. Always provided suggestions and in the end we ended up using less than the planned budget simply because it wasn't worth to pay more. This is amazing customer experience and I definitely recommend them.

21 October 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review! We're so pleased to hear about your experience with Daniel : )

Rated 5 out of 5 stars

Great service and quality product at a fair price.

I want to send a huge thank you to Paul and the team. I absolutely LOVE my new engagement ring. Paul was so patient and informative along the entire process. Their prices were very fair. The ring is beyond my expectations. It just feels premium. I have another ring in the process of being produced as I’m so pleased with my initial ring. I’ll be back time and time again!

8 October 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Rebecca! We're so pleased to hear about your experience with Paul and you're happy with the final result : )

Rated 5 out of 5 stars

I had an amazing experience at Quality Diamonds

I had an amazing experience at Quality Diamonds when purchasing my engagement ring. Daniel was incredibly knowledgeable, taking the time to educate me about diamonds and guiding me through the entire process. He was very accommodating to all of my preferences and made sure every detail was perfect. I couldn’t be happier with the final result and highly recommend their service!

8 November 2023
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Charley! We're so pleased to hear about you experience with Daniel : )

Rated 5 out of 5 stars

Absolutely flawless service from start…

Absolutely flawless service from start to finish. Paul was patient, professional and guided me through the entire process, the team were absolutely phenomenal during the design phase, responsive and clear! I couldn’t recommend highly enough. Special thanks to Paul and Amber! Chris

1 October 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Chris! We're so pleased to hear about your experience with the QD team : )

Rated 5 out of 5 stars

We was recommended Quality Diamonds…

We was recommended Quality Diamonds when on the search for the perfect engagement ring. Daniel was extremely helpful from the beginning, provided excellent service and professional. We have been back and ordered our wedding rings through him.

23 September 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Tom!

Rated 5 out of 5 stars

Great customer service

Paul was very responsive and sorted out a suitable delivery option for me. Great quality jewellery. Will buy again.

27 September 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your review!

Rated 5 out of 5 stars

I needed an engagement ring within a…

I needed an engagement ring within a week and Daniel from Quality diamonds managed to build the ring I wanted on such short notice!
Amazing experience I would recommend Quality diamonds all day long

23 August 2024
Unprompted review
Quality Diamonds logo

Reply from Quality Diamonds

Thank you for your review!

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