I spent £120 on two backing tracks from…
I spent £120 on two backing tracks from this company. When I received them via email and downloaded them, the first thing I noticed upon playback was the poor audio quality. I had to turn the volume up significantly just to hear the backing track properly.
It quickly became apparent that the original singers’ vocals were still present on the tracks, which likely explains why the sound quality was distorted. This made the tracks completely unsuitable for professional use.
I have purchased backing tracks from this company in the past and previously experienced good customer service. For that reason, I contacted them to ask why I had received such low-quality tracks and expected a similar level of support.
The following day, I received a response stating that the backing track sounded perfect when played on their professional studio system, with no distortion or vocals present, and that the issue must be due to the system I was using. I strongly disagree with this explanation.
I requested a refund, but to date I have received no response.
I would not recommend purchasing backing tracks from this company, especially if you intend to use them in a professional environment. You would be better off playing the original song with the original vocals. Otherwise, you risk having to drastically increase your system volume just to hear the track—only to be caught off guard when switching tracks, potentially causing discomfort or even hearing damage to your audience due to the extreme volume levels required.
I strongly advise avoiding this company when purchasing backing tracks.