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QualiGaming er en ung og voksende internet virksomhed. QualiGaming er skabt på baggrund af en stor interesse indenfor elektronik og spil. Vi bestræber os blandt andet på at have et stort udbud af elektronik i høj kvalitet og et stort udvalg af de nyeste spil, men også de spil som hos mange er gået i glemmebogen.
Denmark
2.4
84 reviews
No recent history of asking for reviews
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I bought a product last week, that is also quite expensive, and I have not heard anything about delivery. The phone on their website doesn't exist and the live chat is not live. I had to write them on facebook. And they replied to me.
I hope I will not lose my money.
I have ordered a true wireless earphone from this website. After the order, I didn't even receive any receipt in my mail.
After a few days I contacted them, and then suddenly the receipt showed up in my inbox. Still okay, I imagined that the original one might have gone into the spam.
But since then, I have heard nothing about the product, and the customer service are also not replying back.
The product is showing as available on their website, but it's been more than a week and there has been no information about when the product will be sent, and no response from customer service.
I wonder what is going on! Sure, companies might be under staffed etc. but at least some kind of confirmation message or information about a potential delay in sending the product would be a good start.
Still awaiting a response, and really frustated so writing a review already, so people can make a better decision.
Update:
I got contacted from the customer service, and I was informed that the item was already dispatched a day before. Which I validated, as per the GLS tracking number. The item was delivered to the GLS shop and I got it this evening.
I think due to these times, customer service and personnel behind all of this have been very busy, and it's understandable that there was no response for a while. And I have given Qualigaming a suggestion to check why emails are not sent out automatically including order emails and dispatch notifications including tracking numbers etc. That is something to improve.
But I got a response back from them that was very nice and made the experience better than before.
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