Ran into trouble getting a parcel delivered to a collection point and then also accessing the collection point after successful delivery. Danny and his colleague Tarek went completely above and bey... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cameron, was very determined and patient with us. Answered all our questions with speed, great detail and was an absolute legend for sorting out the little bumps in the road to procuring a new frank... See more
Company replied
Quadient has provided our business' franking machine for a number of years and we have been pleased with their service. Alyssa, our Accounts Executive has always been very helpful and a pleasure to de... See more
Company replied
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... See more
Company replied
Company details
- Business to Business Service
- e-Commerce Service
- Office Equipment Rental
- Shipping and Mailing Service
- Shipping Equipment Industry
About Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contact info
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, United Kingdom
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4.4
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very unhelpful staff
Our company had paid an invoice 2 months prior to a call received from Quadient, I contacted them to advise that the invoice has picked up with other invoices making a bulk payment, I tried explaining this on a call but the lady I spoke to was very unhelpful and quite rude!
19 January 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
**Edited**
Thank you for taking the time to speak to us this morning.
I'm pleased that we have been able to resolve this for you today and have passed your comments onto the relevant department for further investigation.
Kind regards
Customer Care Team
Thank you for taking the time to leave a review.
We are currently looking into your account and will be in touch with you shortly.
Kind regards
Customer Care Team
Very Helpful and easy to get in touch
16 January 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Didn’t solve my issue
Didn’t solve my issue, continuing problems with the equipment, passed from one person to the next. Really had a joyful day dealing with an issue that shouldn’t be happening.
8 January 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
*Updated*
We have attempted to call you this morning but have been unable to reach you.
We have emailed you as we would like to discuss this with you directly.
Looking forward to hearing from you shortly.
Kind regards
Customer Care Team
Thank you for taking the time to leave a review.
I'm sorry to hear of your recent experience.
We are currently looking into your account and someone will be in touch with you shortly to discuss this further.
Kind regards
Customer Care Team
Yes was resolved but the issue was…
Yes was resolved but the issue was internal Quadient not adding funds over the 2 week Xmas break - yes it is Xmas and we all need a break but customers still order kit and want such delivered - hence machine ran out of credit so could not process orders - plenty of money set to cover expected use - just not added to machine meter by Quadient.
#### The worst issue a 8 minute phone call cost our company £12 - we have three franking machines ( eg a customer whom spends on service contracts yearly ) we should not then be paying for high rate 'help us' phone calls - evenmore so when the issue was not our side.
Thank you
5 January 2026
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Good afternoon
Thank you for your time on the phone today, and allowing me the opportunity to explain our Christmas same day payment process.
If you need anything else at all please dont hesitate to reach out.
Kind regards
Customer Care Team
Thank you John...
John was able to confirm and guide me through the process with our franking machine. The experience was really helpful and informative, I would like to thank John again for the his help and professionalism.
An area that could possible be improved is to provide a direct contact number to the franking credifon team.
22 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We appreciate all feedback from our customers and have taken your comments on board.
We will ensure that your appreciation is passed onto John!
Kind regards
Customer Care Team
Emergency Credit Top Up
Tried to top up via Portal extra credit on franking machine but unable to do so. Waited on phone for 20 minutes before getting through to anyone.
11 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for sharing your feedback today.
We are experiencing a higher call volume than normal and are sorry that you had to wait to speak to us today.
I am glad that we were able to help once we spoke to you.
Kind regards
Customer Care Team
Very pleased
Very experienced staff who knew the right answers to my query.
Very pleased
10 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Hi the person that dealt with me this…
Hi the person that dealt with me this morning was very polite and sorted the problem out very quickly she knew what she was doing
10 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that we have been able to help you today.
Kind regards
Customer Care Team
good customer service
good customer service.
I find the site confusing if you are not on the correct country login.
10 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
We appreciate all feedback from our customers and am glad to hear that the team were able to help you today.
Kind regards
Customer Care Team
Great service in the end
Great service in the end. But it took to serving notice for them to match another quote. Would be better if they would value loyalty. Having been with them for 18 years.
2 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We are pleased to hear that you were happy with the service in the end and are sorry that it took serving notice to get your quote matched. We are always striving to improve and your feedback highlights areas where we can do better. We truly value your commitment to us over the years and thank you for giving us the opportunity to make things right. If there's anything else we can do please don't hesitate to reach out.
Kind regards
Customer Care Team
We have outstanding transactions from a…
We have outstanding transactions from a contract (s) in 2020 which look as though Quadient owe us money. It could be that we are missing invoices but I am being offered no assistance in resolving the problem to close our side of the ledger and getting mixed messages when I call. I was advised that we had over £250 in unused postage owing, but the latest message is that this is no statement available for the account number advised and no monies outstanding. how that can be said in the same sentence makes no sense
5 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
**Update**
Good afternoon
We have tried calling you today but have been unable to speak with you.
Please could you reply to the email we have sent you as we'd like to discuss this with you.
Look forward to hearing from you shortly.
Kind regards
Customer Care Team
Good afternoon
Thank you so much for taking the time to leave this review.
We are currently looking into your account and a member of the team will be in touch shortly.
Kind regards
Customer Care Team
The gentleman who called me was very…
The gentleman who called me was very pleasant and most helpful.
4 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that we have been able to help you today.
Kind regards
Customer Care Team
Excellent Engineer Involved Robert
The Engineer Involved Robert was really good and determined to help find a resolution for us.
3 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Query was answered quickly and resolved…
Query was answered quickly and resolved quickly
2 December 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that we have been able to help you today.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
No one taking ownership of the case...
A remittance was incorrectly flagged again, despite this exact issue having been resolved approximately a year ago. We contacted support via email and phone, and were repeatedly passed between Support, Remittance, and Credit Control, with no one taking ownership of the case. We provided the remittance documentation multiple times.
Despite our follow-up attempts, we received no response from Credit Control. Only after sending a complaint email did the issue finally get resolved. In the meantime, our machine was locked for two weeks, causing unnecessary disruption.
4 November 2025
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
*Update*
Thank you for replying to our email.
I am glad that we have now been able to resolve the issue issues raised.
Please let us know if you need any further help.
Kind regards
Customer Care Team
Thank you for your review
I am glad that we have now been able to resolve this
Look forward to talking to you shortly.
Kind Regards
Customer Care Team
Very poor customer service
Very poor customer service. Franking machine was out of use for 10 days, due to Quadient locking the account because of a missing payment from 2023 that suddenly popped out of the woodwork. The payment had in fact been made and remittance supplied yet it took over a week to resolve. No apology or communication other than a notification to let us know our support ticket had been resolved.
Almost impossible to get in contact with them. No one answers calls or emails.
18 November 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
*Update*
Thank you for replying to our email.
I am glad that we have now been able to resolve the issue issues raised.
Please let us know if you need any further help.
Kind regards
Customer Care Team
Thank you for taking the time to leave a review.
I have tried calling you today to discuss this but have been unable to reach you.
I have sent you a message, as I would like to discuss this with you directly.
Look forward to talking to you shortly.
Kind Regards
Customer Care Team
Kind regards
Customer Care Team
QUICK RESOLUTION
14 November 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you today.
Kind regards
Customer Care Team
Excellent Service
I had a problem of my own making and phoned to get help. They were delightful to talk with and very helpful. My problem was solved immediately and that is an excellent company to do that.
12 November 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
I am pleased to hear that we have been able to help you today.
Kind regards
Customer Care Team
Great help
Great help, Alyssa was very quick to help and resolve the issue - thank you!
11 November 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
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