Quad Warehouse Reviews 631

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, highlighting the speed and efficiency, often noting that products arrive fully assembled. The staff, particularly the delivery drivers, are consistently described as helpful, friendly, and going above and beyond to ensure a smooth experience, even assisting with placement and setup. Many people also appreciate the overall service and the quality of the products, with numerous mentions of excellent communication and a positive buying process. However, some customers were dissatisfied with the product quality, citing issues like damaged items upon arrival, parts breaking quickly, or batteries failing. There were also instances where people reported problems with after-sales service, including slow responses, unhelpful communication, and difficulties in resolving issues like receiving replacement parts or bikes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

Consumers generally express satisfaction with the products, often highlighting their quality and value. Many... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast and efficient service, with... See more

Quality

Users describe ambiguous interactions with quality. Some customers praise the quality, noting that products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, bike is brilliant, I got mine built up by quad warehouse, extremely quick turnaround from ordering to receiving the goods too. They also have an array of spare parts if ever required. W... See more

Rated 5 out of 5 stars

My daughters Quad arrived on time, delivered by Billy who was excellent, messaged to make sure all clear to unload before for my little one didn’t see her Christmas present. Fantastic company, great s... See more

Rated 5 out of 5 stars

Great experience from buying online to recieving my delivery. I found it worthwhile paying the extra to recieve the bike fully built. My son is super excited to go out on christmas day. Delivery was... See more

Rated 5 out of 5 stars

Super fast Delivery and ordering process was easy! Stunning bike (70cc BRZ) and will definitely be ordering again soon, this is my second purchase at quad bike warehouse. A nice gentleman called R... See more


Company details

  1. Motorcycle Shop
  2. ATV Dealer
  3. Bicycle Store
  4. Children's Store
  5. Children's Toys Store
  6. Toy Store

Written by the company

Quad-Warehouse is the leading retailer of Quad and Dirt Bikes. Our mission is to provide quality, brand new, quad bikes to the UK and Europe. Based in the heart of beautiful Derbyshire, Quad-Warehouse stock over 1000 quad & dirt bikes at any one time. We also have many dealers over the UK & Ireland. You’ll find our unbeatable knowledge and experience invaluable to help you choose the correct quad or dirt bike for you, making purchasing a breeze. We are on hand to provide you with any information you may require. Not only do we stock quad bikes here at our Derbyshire warehouse we are also a large stockist of quad spares and parts. Quad-Warehouse first appeared in the UK in the early 2000s. From us talking directly to the factory, and working exclusively with our tried and tested suppliers. You won't find better two or four wheeled vehicles any where else. We guarantee you a great service. Where will your adventure start?!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

631 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great dealings so far with the Dazzler…

Great dealings so far with the Dazzler Falcon 200cc quad that got delivered today by Billy, great communication on expected arrival time through out.

Even though I wasn’t there to take delivery, they listened to instructions for who was taking delivery.

Will definitely look to use again in the future when it comes to upgrading the kids bikes.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Wow what a service, so prompt and good communication, the young man that delivered the bike,Billy a massive thankyou, you are a credit to the company, what a polite and very helpful young man, hear is to some, safe and enjoyable memorie making 😀.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Just had a brz bike delivered for my…

Just had a brz bike delivered for my son as his friend purchased one from quad warehouse, it was fully assembled, really quick delivery time , great communication and update on delivery slot from Billy . Very pleased . Would definitely recommend.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Dirt bike…

Absolutely lovely bloke come to deliver helped me with the bike up some stairs too! Massive thank you to you billy much appreciated

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Bought my son a mortorbike for…

Bought my son a mortorbike for Christmas an wasn't running right Tristan went out his way to put it right for me was even gunna meet me out of opening hours to sort it for me he went an serviced the bike an made sure it was delivered back to me for my son I couldn't thank him enough for his service an can't recommend the company enough thanks for e erything Tristan

22 January 2026
Unprompted review
Rated 3 out of 5 stars

Nice place full of lovely looking…

Nice place full of lovely looking machines however after buying a quad from here we have had issues with it and find it hard to get any reply’s from the firm feel like you have to mither them to get response which in its self is annoying my 9yr old grandson rides the quad do of course we need to no it’s safe and unfortunately he’s not been able to ride it for 2 weeks because we’ve been waiting for a response and then had to exit for parts we did get them in the end although it was a faff

13 January 2026
Quad Warehouse logo

Reply from Quad Warehouse

Hi Ian

Thanks for the feedback, and again sorry for the inconvenience. We are moving away from WhatsApp to avoid this issue. Also there was some confusion as your order details meant the product received was different to what you had on the order, hence the slight issue with the wrong caliper. I can see this is now sorted and some free break pads done as well as a gesture of goodwill, thanks so much again and hopefully see you soon.

Regards
Quad Warehouse

Rated 5 out of 5 stars

Excellent products and service

Bought the MEGA ELITE 2025 48V for my sons 6th birthday. Prompt and secure delivery and putting it together was a doddle thanks to the quad warehouse YouTube walkthrough video.

Son is absolutely loving it.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a bike was told it was sent out…

Ordered a bike was told it was sent out to then come to realize it was not sent out at all after speaking to the company that Tristan had mentioned had my product then was told BS lies on how another person had ordered the same bike and there was mix up have the whole thing recorded on my phone do not buy from this company also the bike it self is so cheap brakes rub against the disc brakes battery is absolutely terrible had the bike out no more then 30 minuets on the lowest speed section for it to then die after being fully charged also payed for express delivery to then be told by the delivery company it was put down as a standard delivery

5 January 2026
Unprompted review
Rated 5 out of 5 stars

11/10 for customer service and bikes

11/10 for customer service and bikes! Highly recommend this company had many bikes and quads from them wouldn’t go anywhere else The owner is a very REASONABLE guy and gets things sorted quickly and always very helpful thanks again

12 January 2026
Unprompted review

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