I received my order and was unhappy with 2 items. Having read the return policy I was dubious about how the process worked. Gotta say it’s been extremely easy to follow and I’ve just been advised m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality! My order arrived within 1 week and I have to say, the shoes are brilliant quality. My old ones (from another brand) have already been thrown out! I actually bought two pairs... See more
Company replied
I had to refund the clogs after getting the wrong size for my boyfriend, and I needed to get it ASAP if possible for his birthday! Qomfort asked to donate the wrong sized shoes to make the exchange qu... See more
Company replied
What an amazing company!! I requested an exchange of size of clog and the company advised that they have a donation program where you donate your clogs to a charity and you receive an exchange for... See more
Company replied
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. I ordered the wrong size and organised an exchange easily and without hassle. Customer service was timely, and the team did what they said they would do.
11 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Matt,
Thank you so much for the 5 stars! I’m really glad we could make the size exchange easy and hassle-free for you.
We know how important clear communication and follow-through are, so it means a lot to hear the team delivered on what we promised. Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Brilliant company
Ordered 2 pairs of clogs. Quality is brilliant
No wear in needed, comfortable from day 1
Customer service is 5* for helping with sizing
Absolutely recommend
8 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Joanne,
Thank you so much for the 5 stars and for taking the time to share this. I’m really glad to hear both pairs have been comfortable from day one and that the quality has been brilliant for you.
Also really appreciate your kind words about our customer service and sizing support - we know how important it is to get that right from the start.
Thanks again for recommending us and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Brilliant and fast customer care.
I bought two pairs one for me and my wife. Hers were a great fit but after a few days I realised mine were slopping around too much. I contacted customer care and they offered an exchange! I sent proof that I donated my lightly worn shoes to charity and they've sent me a smaller pair. We will absolutely buy again, the quality of the shoe is really good and with this level of customer service, I'm really impressed with this company. I've been struggling with sore feet and have found wearing these really helps support my feet.
8 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Ali,
Thank you so much for the 5 stars and for sharing your experience in such detail. I’m really glad we could get the sizing sorted for you quickly and that the exchange process felt smooth.
It also means a lot to hear the clogs are helping with your sore feet and providing the support you need - that’s exactly what we aim for.
We really appreciate you donating your lightly worn pair as part of the exchange as well. Keeping them out of landfill and into a local charity is something we care deeply about, so thank you for being part of that.
Thanks again for your kind words and support - we’re so happy to have you and your wife in the Qomfort crew.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
A great company to deal with
A great company to deal; gives outstanding customer service that replies in a timely manner. Needed to exchange for a smaller size; was pleasantly surprised they requested I donate my pair and they'll send to me another pair without additional delivery fee! After emailing them with the donation proof, they quickly prepped to ship the replacement pair.
What a wonderful company with great core values to help the needy. They have won me over as a loyal customer and will certainly spread the word among my friends!
I'd also ordered another pair in addition to the exchange pair. Looking forward to my clogs and sandals. Quality footwear, great customer care. Thank you Qomfort!
3 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Wyin,
Thank you so much for the 5 stars and for such a thoughtful review. I’m really glad we could get the smaller size sorted for you quickly and that the exchange process felt smooth and straightforward.
We really appreciate you taking part in the donation-based exchange as well - keeping good pairs out of landfill and getting them to someone in need is something we care deeply about, so it means a lot that this resonated with you.
We’re also stoked to hear you’ve ordered another pair already - we can’t wait for your clogs and sandals to arrive. Thank you again for your kind words, support, and for spreading the word among your friends.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I had a wonderful experience with this…
I had a wonderful experience with this company and their customer service team.
I accidentally stained my new suede shoes on the very first day I wore them and contacted them for advice. They were incredibly kind, patient, and helpful throughout the entire process. They answered all my questions, guided me on how to care for the shoes, and even offered me a free exchange to make sure I was completely satisfied.
It’s rare to find a company that truly cares about its customers the way they do. Their communication was fast, professional, and very understanding.
I truly appreciate all their support and would definitely recommend this brand to others. Thank you again for such amazing customer service!
8 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for sharing your experience in such detail. I’m really sorry to hear about the suede getting stained on the first wear, but I’m glad our team could help guide you through it and make things a bit easier.
We always aim to be as supportive and responsive as possible, so it means a lot to hear you felt well looked after and that the exchange option helped resolve things for you.
Thank you again for your kind words and recommendation - we really appreciate you supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Fabulous company
Rarely do I write reviews but was so impressed with this company. Delivery did take about 10 days but it is coming from Australia. When it arrived the clogs were great quality and packaged really nicely. They were too big for me unfortunately but exchange was super easy. They asked for me to donate to charity (and provide evidence) after which I immediately received confirmation of my exchange and the new size being sent out. Communication was also with an actual person who was extremely polite and efficient.
6 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Beth,
Thank you so much for the 5 stars and for taking the time to write this - especially since you said you rarely leave reviews, it really means a lot.
I’m so glad you were happy with the quality and packaging, and we really appreciate your patience with the delivery time coming all the way from Australia. Also great to hear the exchange process felt smooth and easy once you received them.
Thank you as well for highlighting the donation part of the exchange and our team’s communication. We always aim to keep things personal, quick, and genuinely helpful, so your kind words there mean the world.
Thanks again for supporting our little Aussie-based brand - we’re so grateful to have you with us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered 4 different colours of socks…
I ordered 4 different colours of socks but received 4 of the same colour. They tell me they will not exchange them for the correct colours because socks cannot be exchanged even though they are in the original packaging and clearly have not been worn.
So their mistake is my issue. They say, "We’re always here to help where we can"- BS. If they were interested in cutomer service they would correct their mistake and make a first time customer happy. They don't care. Performative word salad from the co-founder.
They claim that they confirmed an order for four pairs of grey socks. They did not. I discovered it when I went to check why I had not received the socks. I noticed it was 4 of the same colour which is not what I ordered or wanted. I reached out to them. This was before I had received the socks.
The policy that socks are non-refundable and non-exchangeable due to hygiene reasons is absolute BS. The socks have not been worn as evidenced by them still being in their packaging. As a first time customer I would think they would want to make sure I was happy but no they do not care. That tells me all I need to know about the company.
I'll never order from them again.
6 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Shelley,
We’re really sorry to hear you’re disappointed, and we do understand how frustrating this situation feels.
We’ve checked our records and can see that we received your email on May 6 and responded the same day. In our reply, we confirmed that the order placed was for four pairs of grey socks, as reflected in the order details. We haven’t received a follow-up response to that email, and instead saw this review on Trustpilot.
After an order is placed, we send an order confirmation so customers can review and request any changes before dispatch. In this case, we didn’t receive a request to amend the colours prior to shipping, and your message came through after the order had already been dispatched, at which point changes are no longer possible.
As outlined on our policy page, socks are non-refundable and non-exchangeable due to hygiene reasons, and this applies to all orders. For anyone reading this, we always recommend reaching out within 3 days of placing an order so we can amend it before it ships. Once dispatched, amendments are no longer possible.
We’re always here to help where we can, and we’re sorry this experience didn’t meet your expectations.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Excellent customer service and quality…
Excellent customer service and quality products. Have purchased 3 colours and will likely buy more!
6 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Nicole,
Thank you so much for the 5 stars! I’m so happy to hear you’ve been loving both the quality and the customer service.
Three colours already - I think that officially makes you part of the Qomfort collectors club 😂 We’ll be ready for you when it’s time to add the next pair.
Thanks again for supporting our little Aussie-based brand, we really appreciate you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing customer service!!!!!
Amazing customer service!!!!!
No hassle no problems so easy
Made a lot of new supporters and fans of their donation program which made dealing with this company so easy
Bought three pairs and everyone loving them so far👍🏻
4 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Aaron,
Thank you so much for the 5 stars and for such an awesome review!
I’m so glad everything felt easy and hassle-free - that’s exactly what we aim for. It’s also amazing to hear the donation program made an impression and helped turn more people into Qomfort fans.
And three pairs already - love that everyone’s enjoying them! Thanks again for supporting our little Aussie-based brand, we really appreciate you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
⭐️⭐️⭐️⭐️⭐️
This is my second purchase. Really happy with the first pair that I had, I lived in them. However, they were damaged after my bike’s brakes suddenly stopped working and I had to stop myself wearing them 😂 (what an ordeal).
So I wanted to buy another pair, but I wanted to try the pair with the strap too. The first lot I ordered came up too small, so I asked for an exchange. The exchange process is easy to follow and they answered all emails very swiftly. Now I am waiting for the right size to be delivered. 😌 Customer Service was brilliant.
4 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Stephanie,
Thank you so much for the 5 stars and for sharing your story - I have to say, that bike brake moment sounds intense 😅 I’m glad you made it out okay, even if the clogs didn’t!
I’m so happy to hear how much you loved your first pair (living in them is exactly what we like to hear), and that the exchange process felt easy and well-supported when you needed a different size for your new pair with the strap. We always aim to keep things simple and quick so you’re not left waiting too long.
Thanks again for your kind words about our customer service and for coming back for another pair - it really means a lot to us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Gorgeous shoes - excellent customer service!
Great communication, really lovely shoes - super quality and really comfy. Definitely recommend. Thank you!
3 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for your kind words. I’m so glad to hear you’re loving the quality and comfort, and that you had a great experience with our communication too.
We really appreciate the recommendation - it means a lot to our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
This company is awesome
This company is awesome. Arguably the best custom experience I’ve ever had. And their mission is fantastic. I highly recommend we’ll be buying more clogs in the very near future.
2 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Dave,
Thank you so much for the 5 stars — this honestly means a lot to us. Hearing that you had one of the best customer experiences you’ve ever had is exactly what we strive for, so I really appreciate you taking the time to share that.
I’m also glad our mission resonated with you — we care deeply about doing things differently, so your words really hit home for the whole team.
Can’t wait to have you back for your next pair of clogs!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing customer service
I recently purchased 3 pairs clogs and needed to exchange 2 of them due to size. I initially thought it might be a hassle to do this but the people at Qomfort made it easy. They also have this amazing exchange program where you donate the ones you don’t want to charity and they ship you the correct pair(s) at no extra charge. What a great concept! One of my best customer experiences. I will definitely be a returning customer.
25 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Eileen,
Thank you so much for the 5 stars and for sharing your experience. I’m really glad we could make the exchanges feel easy for you — especially when it was multiple pairs, we know that can sometimes feel like a hassle.
It means a lot that you appreciated our donation-based exchange program too. We wanted to create something that takes the stress out of sizing while also making a positive impact, so hearing that you loved the concept is honestly the best.
We’re so grateful for your support and can’t wait to have you back for your next pair.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Exchange
Qomfort was timely and efficient with emails. They helped facilitate my request and really felt they were on my side! Great experience, would recommend doing business with them.
1 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Jesse,
Thank you so much for the 5 stars! I’m really glad our team could support you quickly and make the whole experience feel smooth — being “on your side” is exactly how we want every customer to feel.
We really appreciate the recommendation and your support of our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Fantastic service …
Loved the service i received when needing to up size .
I'm normally size 41 but got 42
they sent them free of charge and I donated the size 41 ..they are generous which is fantastic !
How kind and great shoes !
17 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Alison,
Thank you so much for the 5 stars and for sharing this. I’m really glad we could help you get the right size sorted smoothly — that one-size-up adjustment can make all the difference.
It means a lot that you appreciated the donation-based exchange too. We want sizing swaps to feel easy while also doing something positive, so your kind words really mean a lot to us.
So happy you’re loving the shoes as well — thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Look nice but not true to size
Look nice but not true to size. Im a uk 9 but they feel more like a 10 so I'd definitely size down.
28 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Jamie,
Thank you for taking the time to share your feedback. We really appreciate you pointing this out.
Sizing can vary slightly depending on foot shape and preference, so your note about them fitting closer to a UK 10 will definitely help other customers when choosing their size.
For you and for anyone else reading this, we do offer a 60-day return window, and we’re always happy to help with either an exchange or a refund if the fit isn’t quite right. As mentioned on our website, this is exactly why we encourage customers to reach out to us at hello@qomfortco.com so we can assist quickly and resolve things internally.
Thanks again for your feedback, Jamie — we’d love the chance to get you into the right size.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Customer service matches the quality
Very, very disappointing customer service. I've posted a review on their website, then on here, someone asked me to get in touch with them- I did. Got an automated reply that someone will be in touch with me in 24-48h. That was on 10th April, now it's 29th. The customer service matches their quality.
10 April 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re really sorry to read this and that you’ve been left feeling disappointed — that’s never the experience we want anyone to have.
At the moment, we’re unfortunately unable to validate this case as we can’t locate any order or prior communication using your Trustpilot details. We do have multiple support agents actively responding to emails, and our typical response time is well within 12 hours.
If you haven’t received a reply, it’s possible that our response may have been filtered into your spam/junk folder. We’d recommend checking there, or alternatively reaching out again using a different email address so we can ensure our reply reaches you.
We’d genuinely love the opportunity to look into this properly and make things right, so please do get back in touch with us at hello@qomfortco.com with your order details.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
They've just arrived and to be fair…
They've just arrived and to be fair they are very good. Only worn then around the house so far so may have to update.
Cheap as cheaps, delivered within two weeks.
I was very hesitant as i normally opt for Birckenstock. It goes to show how much we are being fleeced for ££££
29 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Anthony,
Thank you so much for the 5 stars and for giving us a shot — especially coming from someone who normally goes for Birkenstock!
I’m really glad to hear they’ve arrived and that your first impressions are strong. Definitely keep us posted once you’ve worn them out and about a bit more — they tend to get even comfier with wear.
Also love hearing that the delivery and value hit the mark for you. That’s exactly what we’re trying to do — great quality without the crazy price tag.
Thanks again for supporting our little Aussie-based brand, we really appreciate it.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Highly recommend
I have purchased 2 pairs of clogs, and I will say they are super comfy. I did have to exchange a pair due to damage but their customer support was second to none. Highly recommend!!
29 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Bec,
Thank you so much for the 5 stars and for sharing your experience! I’m so happy to hear you’re loving how comfy your clogs are.
I’m really glad our team could step in quickly and get things sorted for you with the exchange as well — we always want to make sure you’re looked after if anything isn’t quite right.
Thanks again for your recommendation and for supporting our little Aussie-based brand, it truly means a lot.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Thank you
I cannot praise this company enough. I had a problem with the sizing of a pair of clogs bought for my daughter and Qomfort were so helpful, replacing them and also offering me a partial refund - wonderful service thank you.
Jennifer Hall
9 March 2026
Unprompted review
Reply from Qomfort Co.
Hi Jennifer,
Thank you so much for the 5 stars and for your kind words. I’m really glad we could help get the sizing sorted for your daughter and make things right for you.
It means a lot to hear you felt supported throughout the process, and I’m so pleased we could offer a solution that left you happy. That’s always our goal.
Thanks again for supporting our little Aussie-based brand — we truly appreciate you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.