Exceptional Service — Andrew Went Above and Beyond!
I recently chose QILAK for my first server colocation deployment in Toronto, and I genuinely couldn't have asked for a better experience.
From my very first inquiry, Andrew was incredibly responsive, knowledgeable, and transparent. He took the time to answer my technical questions, provided straightforward pricing without hidden surprises, and even accommodated an installation on very short notice.
The experience at the facility was even better.
Andrew personally walked me through the infrastructure and helped install my server. When we discovered that the rails I brought weren't suitable, he simply provided a compatible set of 1U rails. He also helped configure remote management, made sure everything was working, and even took care of the finishing touches on the server.
What impressed me most was his attitude. He genuinely cares about his infrastructure and his customers. You can tell you're dealing with someone who understands the technology firsthand, takes pride in his work, and doesn't treat smaller customers as an afterthought.
After returning home, I was able to access my server remotely, and all my initial connectivity and security tests passed successfully.
The combination of transparent pricing, solid infrastructure, technical expertise, and outstanding personal service made this an exceptional first experience.
Thank you, Andrew, for making what could have been a complicated deployment remarkably smooth.
**Highly recommended!**
1 November 2026
Unprompted review