While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This was convenient to document when I was busy with a newborn, but creating and printing the book is a total scam. I had a book credit that "expired" but there was no expiration date originally liste... See more

Rated 1 out of 5 stars

Got this to document my pregnancy. Found out printing the book for my baby would cost over $100 after already paying subscription fee. Then purchased the PDF so I could print it myself. The pdf wasn't... See more

Rated 5 out of 5 stars

Qeepsake is amazing to enable you to keep an ongoing photo album wherever you are, to enter in those first words or first smiles - all those important first moments and more! Then, you can setup a dis... See more

Company replied

Rated 4 out of 5 stars

The books I ordered are an amazing keepsake for my daughter! This is a process that I started before our daughter was born, answering questions uploading pictures. I love the text message feature. Or... See more

Company replied

Company details

  1. Technical Service

About Qeepsake

Written by the company

Helping families capture & celebrate meaningful memories!

As seen on ABC's Shark Tank, Qeepsake helps busy parents save beautiful memories of their baby or child. Quickly and easily journal photos and milestones just by sending texts or by using the Qeepsake app. Turn these memories into real photo books by ordering printed albums.

Qeepsake sends you question prompts for each of your children. Simply reply to a text message and a new memory is saved in your child's journal! It's that easy.

Add more to your saved memories! Upload more photos, edit your journal entries, build photo collages, and best of all… preview and order your family album.

Contact info

3.1

Average

TrustScore 3 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Book is a scam

This was convenient to document when I was busy with a newborn, but creating and printing the book is a total scam. I had a book credit that "expired" but there was no expiration date originally listed. You cannot customize the book at all so it was SO many pages that it is going to be over $130 for the soft cover book. I would never recommend this to a friend.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Got this to document my pregnancy

Got this to document my pregnancy. Found out printing the book for my baby would cost over $100 after already paying subscription fee. Then purchased the PDF so I could print it myself. The pdf wasn't available for download and I contacted customer service. They didn’t help me or refund my money. Then I got an email that if I wanted to keep my memories safe that I needed to pay 9.99 a month. Scam from beginning to end.

12 February 2026
Unprompted review
Rated 3 out of 5 stars

Unable to Cancel Payments

I really wanted to try Queepsake. However, I unsubscribed for financial reasons. Even after I unsubscribed, I was unable to remove my credit card. I deleted my account and they still attempted to charge me. I had to call my bank and get a new card. Now I don't want to re-signup as I don't trust them.

1 October 2024
Unprompted review
Qeepsake logo

Reply from Qeepsake

Hi Amanda, Thanks for taking to time to write in, and we're sorry about this issue! If you can please email us at support@qeepsake.com, we'd of course be happy to look into this and resolve this issue for you. Thank you.

Rated 5 out of 5 stars

What a wonderful company!!

What a wonderful company!!! We lost our home in the Lahaina wildfires and everything in it. They reprinted my books and gifted them to us. It means so much to us! We are so grateful to have these! Thank You Qeepsake!!❤️❤️❤️

24 February 2024
Unprompted review
Qeepsake logo

Reply from Qeepsake

Hi Larissa, thank you for your positive review, and we truly hope you and your family are doing well!  If there's anything else we can do to improve your experience, please let us know. Thanks for choosing Qeepsake!

Rated 5 out of 5 stars

Treasured memories

My sister joined Qeepsake several years ago when her son was 2 or 3. Sadly, she died this past year of cancer before she was able to finish and order her book. I contacted Qeepsake asking to have access to her account and book so that I could finish and edit it and order a copy for her now 8 year old son. They responded immediately, and with such compassion, it blew me away! They not only gave me access to her account, they gave me a free two week membership so that I could do a vinal edit and place the order (her membership had expired since her death), and they gave me a code to order two free books, one for her son and one for myself. I can't say enough positive things about Qeepsake, and Freddy Munoz, the rep I communicated with. The quality of both the hard cover and soft cover books is just beautiful and we will treasure these memories forever. Thank you Qeepsake!

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Horrible Communication/Support

I am a paying customer and have a membership. The app has been easy to navigate and I love how easy it is to add a journal entry. I would rate this product 5 stars...My problem is, I can't order my book! Every time I try to order a book, their website crashes. I've tried multiple computers and browsers (safari, chrome, edge) without any luck. Communication is terrible! I can't get ahold of anyone! I've tried calling the only phone number I can find multiple times and left a voicemail message. I've submitted a help request more than once and no one has returned my calls or emails. I wonder if they are still in business? It is so frustrating!

29 November 2023
Unprompted review
Qeepsake logo

Reply from Qeepsake

Hi Amanda, thank you for taking the time to provide us with your feedback. I'm sincerely sorry to hear that you've been having trouble with ordering your book and get ahold of our support team. Our team was out of office for the Thanksgiving holiday but they have since replied to your email! Please keep an eye out for the reply in your inbox and if you continue to have issues, please don't hesitate to reach out and ask for Gabby, our Head of Member Support!

Rated 3 out of 5 stars

Expensive

Cool idea. But my book that I'm about to print is going to cost about $300. That's not including the membership/subscription fee. I'm going to have to suck it up and pay it because I've been working on this book for so long. Next time I'm using Mixbook or Shutterfly. I could have used that $300+ on something else..

25 July 2023
Unprompted review
Qeepsake logo

Reply from Qeepsake

Hi g.e., Thank you for your feedback! At Qeepsake we believe quality is of the utmost importance, and strive to provide our members with books that will last for years to come. We do run several sales throughout the year, such as our flash sale that is happening right now! Keep an eye out for texts and emails from Qeepsake to stay in the loop about current promotions and sales!

Rated 5 out of 5 stars

As an expecting mother

As an expecting mother, Qeepsake has been a great tool to help capture this journey of pregnancy. I like the ease of texting in a response to the daily questions.

20 June 2023
Unprompted review
Qeepsake logo

Reply from Qeepsake

Hi Caroline, Congratulations on the upcoming addition to your family! We hope everyone is doing well. We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

Best Birthday Gify

Qeepsake allows me to safely document my kid’s lives and remember all the cute things they do and say that I will forget. Each child gets a book documenting the previous year on their birthday. I can’t think of a better present we can give them. I also love that I can now get a PDF to save in case anything happens to the hard copies.

6 June 2023
Qeepsake logo

Reply from Qeepsake

Hi Chelsie, We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 3 out of 5 stars

Very convenient but not the most useful

I like that I can text photos. I don't like that there isn't a "family" album, only albums with each person's name. I like that I can order books, but I would prefer a monthly mini book subscription instead of only fancier books.

30 May 2023
Qeepsake logo

Reply from Qeepsake

Hi Kristina, We are really grateful and appreciate you taking the time to share your honest feedback! We'll be reviewing your great suggestions! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

Qeepsake is the most amazing discovery!

Qeepsake is the most amazing discovery. I had been stressing about documenting my children since I never had time to sit down and work on a baby book. This app allows me to document and track EVERYTHING and I spend a lot of my spare time working on books. I just ordered my first books for my kids and I blown away by the quality! I tell everyone I know with kids about this app and the best part is being able to reproduce the books for any family that would like a copy. There are not words to describe how incredible this app is!!!

21 April 2023
Qeepsake logo

Reply from Qeepsake

Hi Edana, We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

Best company ever!

15 March 2023
Qeepsake logo

Reply from Qeepsake

Hi Brittany, thank you for your positive review! We love your love of Qeepsake! If there's anything else we can do to improve your experience, please let us know. Thanks for choosing Qeepsake!

Rated 5 out of 5 stars

Love that I am prompted to write daily

Love that I am prompted to write daily. And if I don’t, I can always open the app and add to any day I want to. This will be something my kids can look back on one day and absolutely love to experience.

25 May 2023
Qeepsake logo

Reply from Qeepsake

Hi Erin, We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

Super freaking duper

I love the daily text messages. I also appreciate the fact that there's a website I can log in to and quickly type up responses on my normal laptop keyboard. I have been using the service since they started and although I haven't ordered a book yet, I love that it's easy to add new kiddos to the mix and there's no extra charge for the 10,000 babies I keep finding in my uterus.

1 May 2023
Qeepsake logo

Reply from Qeepsake

Hi Michelle, We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

Great to look back on!

I love that it gives me prompts for our everyday experiences. It is so great to look back on!

25 May 2023
Qeepsake logo

Reply from Qeepsake

Hi Morgan, We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 4 out of 5 stars

I love that I can use a quick text to…

I love that I can use a quick text to save a keepsake memory book for my beloved daughter. Fast. Easy.

23 May 2023
Qeepsake logo

Reply from Qeepsake

Hi Carolyn, We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 4 out of 5 stars

Easy to use.

I wish the pictures were clearer in the books, but compared to the other companies I’ve tried, this is the easiest to use.

1 March 2023
Qeepsake logo

Reply from Qeepsake

Hi Katie, We are really grateful and appreciate you taking the time to share your feedback! Please feel free to email our support team at support@qeepsake.com, and they'll be happy to look into this for you!

Rated 4 out of 5 stars

So helpful for busy families!

I absolutely love this app and the ease of creating a book! I've already ordered one and will be ordering my next one soon. The ease of inputting memories and pictures is so wonderful! The quality of the book is great, too. I took one star off only because the app has some glitches that make it frustrating at times. But it's not enough to be a "make or break" thing... just makes it slightly annoying. If the glitches were fixed, I would give it 5 stars!

18 May 2023
Qeepsake logo

Reply from Qeepsake

Hi Jena, We are really grateful and appreciate you taking the time to share your positive feedback! Please feel free to email our support team at support@qeepsake.com, and they'll be happy to look into this for you!

Rated 5 out of 5 stars

Quick and very helpful

Quick and very helpful! Thank you!

3 April 2023
Qeepsake logo

Reply from Qeepsake

Hi Blythe ,We are really grateful and appreciate you taking the time to share your positive feedback! It makes our day knowing that our users feel like the app is convenient and helpful for them! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

A great reminder

I love being reminded to slow down and think about my kids and who they and what they do. Qeepsake is my reminder.

19 April 2023
Qeepsake logo

Reply from Qeepsake

Hi Emily, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day knowing that you can take a moment to remember the big and small details about your children! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look