Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more
We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at re... See more
Abi a Customer Support Specialist at QCS was brilliant - sent query in morning and had response before the end of the day! Easily and clearly explained and helped me sort my issue! Thank you for such... See more
Company details
About Quality Compliance Systems Limited
Written by the company
At QCS, our mission is to support health and social care providers in delivering exceptional care.
We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.
We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.
Contact info
6-9, The Square, Stockley Park, Hayes, Uxbridge , UB11 1FW, Uxbridge, United Kingdom
- 0333 405 3333
- info@qcs.co.uk
- qcs.co.uk
Save up to £1500
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Professional, User-Friendly, and Always Up to Date
I highly recommend Quality Compliance Systems (QCS). The system is excellent, easy to use, and always kept up to date. One of the IPC nurses I worked with even commented, "Oh, you're using QCS? That's really good – they are always up to date." This external professional recognition gave me additional confidence in the service.
QCS provides timely notifications when training is due and when policies have been updated, helping us remain compliant and informed at all times. The system is well organised and makes it easy to access the information we need.
The customer service team is friendly, professional, and very helpful. Whenever assistance is needed, they are happy to guide users through the system and explain how to use its features effectively.
Overall, QCS is a reliable and valuable compliance management system that supports organisations in maintaining high standards and staying up to date with regulatory requirements.
18 June 2026
Swift, Warm, Professional
Danielle was swift, warm and professional in her communication with me regarding an issue on the platform. The issue was resolved in no time at all and the affected staff member was able to regain usual use of their account. Thank you kindly Danielle for your assistance and hope you're able to assist again should the need arise!
16 June 2026
Unprompted review
very helpful and prompt with doing so
17 June 2026
Waited over 10 minutes for call to be…
Waited over 10 minutes for call to be picked up, even when first in the queue.
16 June 2026
Reply from Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to share your feedback.
I'm sorry to hear about the wait you experienced when contacting our Support Team. We take this feedback seriously and are keen to understand what happened.
I have reached out to you directly so that I can investigate this further and review the circumstances surrounding your call.
Thank you again for bringing this to our attention. Customer feedback plays an important role in helping us improve our service and overall customer experience.
Kind regards,
Kate Lockley
Customer Operations Manager
Customer Support and Onboarding is…
Customer Support and Onboarding is really exceptional.
Shout out to Gemma and Becky!!
12 June 2026
Good response and very helpful.
Each time I have a query, they respond in good time, and with results.
11 June 2026
Empathetic & positive Customer Support
Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through.
They (Kai in particular) always listen with empathy as they triage our situation.
A rapid & positive outcome has always then followed.
Thank you ever so much.
8 June 2026
Very helpful team
5 June 2026
Great customer care
My account was inactive and Maddie assisted me with getting it back on track in a short space of time.Amazing customer service,thank you QCS.
4 June 2026
Always updating policies and procudures
You can send policies to staff and see which ones they have viewed
19 May 2026
Fast, helpful and friendly service.
Abi was really helpful, I was having trouble finding a policy and advised her that I needed it for a meeting this afternoon. Within 30 minutes I'd received feedback and was able to find what I was looking for.
23 April 2026
Informative,kind and helpful
22 April 2026
The quality of their software is good but needs a techy kind of person
The quality of their software is good and detailed. It can be exeptionally good and useful if the user understands how and where to find information on their dashboard. My time is mostly wasted by searching for information by trial and error. For someone who is not IT survee like me, it can be a maze eventhough they provided video's giving guidance. They however, have introduced an additional software that helps to easily find info and I look forward to explore its usefulness.
17 April 2026
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