I am extremely disappointed with Pyypl. I am currently in Tbilisi, Georgia, and I have lost access to my funds due to a "TRANSACTION_MONITORING_HARD_STOP" error. Despite multiple attempts to resolve... See more
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After months of issues and disappearing from the Play Store, Pyypl is back, allowing withdrawals and transfers again. They’ve replaced blocked Visa cards with free ones, which is a good sign. However,... See more
Company replied
company accepts new registrations, but dont offer any bank transfers or card spending. they keep telling that it will be resolved soon, then asking to wait a month , my money frozen. They refuse t... See more
Company replied
PYYPL has not solve my refund ticket ID#332071 for 5 Months now, I have provided all the necessary supporting documents but still have not resolve it. PYYPL doesn't care about their customer. they do... See more
Company replied
Company details
Written by the company
Pyypl is an international payment technology company and financial services provider using blockchain in its core systems. Pyypl is globally accepted digital alternative for a credit card, if you cannot get one. Pyypl connects any smartphone owner into the formal financial system. Pyypl works immediately, and it can be used anywhere, anytime. Pyypl is safe, affordable and easy to use. We are proud to be 100% compliant with all the regulative and security standards and to support global initiatives for financial inclusion. Pyypl has the ambition to become the biggest fintech payment services provider in the Middle-East, Africa and Central Asia region. Pyypl Group Ltd operates under Abu Dhabi Global Market.
Contact info
U.A.E.
- pyypl.com
2.6
Poor
822 reviews
Hasn’t replied to negative reviews
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Perfect and I got my money back…
Perfect and I got my money back (refunded). it's just the waiting time 14-30 isn't the best. but everything else is perfect.
18 January 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Mahmoud,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Rapid response to complaints
I experienced trouble loading funds in my pyypl wallet through bank transfer but once I reported it via email, assistance was accorded very fast and swiftly.Also the detailed information i got through the period my ticket was being acted upon was very fulfilling. This is very reliable. Thanks
31 January 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Alian,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
No any answer or help
No response for a month, and then the request is simply closed. Awfull service.
My money is lost, and the support is inactive. I will never use pyypl again.
12 January 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Olga!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Very good service and very good staff…
Very good service and very good staff to help any time
13 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Rashid,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
BLOCKED MY MONEY AND I CAN'T TAKE IT
So im from Algeria, where do i start , their maintenance takes months, without previous warning , YOU LOSE ACCESS TO UR MONEY , so lets calm down , now some users can use the card , yeah bla bla , its still NOT ACCESSIBLE FOR ME ! AND MY MONEY IS STUCK THERE , and somehow some people say they dont support algeria anymore, if that the case . LET ME GET MY MONEY BACK ? CAUSE THATS A SCAMMMM
5 December 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Pyypl is a great Digital Bank System…
Pyypl is a great Digital Bank System which helps you to pay online bills, shopping and etc, i have been using Pyypl for so long and the experience with it is amazing, yeah although its still in under development need some improvement but beside these all the Pyypl is a great App, you get Virtual Visa Card after signing Up and that card is accepted literally anywhere. I wish they also add this card in Samsung Pay and Apple pay as well to make this more powerful and eco-friendly.
1 March 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Aymanadil,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Very worst application.
Very worst application.. the will not help you..
1 December 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Pyypl one of my favorite apps its very…
Pyypl one of my favorite apps its very easy send to money anywhere and pyypl team is very honest always replying on time thanks
12 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Tauseef,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Got the refund in full amount
Recently I have faced with the problem with not to receive a refund from shop who sell MOC sets, after I wrote email to PYYPL support - the problem was solved and I got the refund in full amount
Thanks a lot!
11 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Nikita,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Indeed Pyypl has helped me a lot and…
Indeed Pyypl has helped me a lot and they’re currency rate is the best in Dubai
Thanks for their support 😘
10 February 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Sherif,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
I can’t log into my account after…
I can’t log into my account after resetting the settings to factory settings, the limit is 3 devices, but I only have one. How do I log into my account?
10 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I have been using pyypl for long now…
I have been using pyypl for long now but recently I send international mpesa transfer only to see refund I only can buy online or send to pyypl user successfully please do something
10 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Prisca!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
quesstion
please sir/madm
tell me what time when the system back work again
i wait your reply and i am sure you will do it
have nice day
2 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Tomas,
Thanks for taking your time out and reviewing our services, You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
With love,
Team Pyypl!
First of all you guys gotta have a lot…
First of all you guys gotta have a lot of service cares so issues will be attended urgently.. Again I want to know what’s wrong with your service since the year stated.. I’ve got my money stacked in there and I can’t even withdraw my own money.. every time I try, something went wrong but annoyingly my Pyypl account get debited .. why?
8 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
The option to load by binance is not…
The option to load by binance is not available. I have been trying to top up but it says the service not availble. I have not even been able to use it for 1 month straight without running into issues
7 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
They didn't return the refund from the…
They didn't return the refund from the store to me. They just closed the ticket without comment.
UPD:
I found that my ticket was closed with a comment to provide additional information, but I did not receive an email notification, only a closing notification. There may have been some kind of malfunction. In any case, the merchant returned the money on January 2, and I still have not received it to my account, but only a closed ticket and a request to provide the same information that I have already provided. I have reopened the ticket and if I get a refund, I will add a review.
8 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Services
Unfortunately, services are not available in our region, Algeria
7 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Be careful ....
6 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
It's to bad because I'm trying last 3…
It's to bad because I'm trying last 3 weeks to send money my country but this app is didn't work
16 August 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Hamza!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Great experience and very good app
5 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Muhammad,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
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