I love receiving my Puzzler magazine e every month. I've aways loved doing crosswords & codewords, another fav is cross Quiz it really gives the brain a workout. It's nice having it delivered as I can... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been buying Puzzle Compendium for years it’s my favourite. I look forward to my delivery with bated breath only thing that keeps me quiet. My fave puzzle is Double Take but only one anyway I wou... See more
Company replied
Hi, I have given you a 5* rating because of the great work you do in keeping my mind (and others) active. It isn't just some run of the mill stuff that one can fill in and forget, it is als... See more
Company replied
Ordering process could have been a bit better and it was necessary for me to contact customer service, however, my query was dealt with quickly and efficiently. Otherwise, very satisfied. If you buy m... See more
Company replied
Company details
Written by the company
Puzzler is the go-to name in puzzles. Customers know us for our comprehensive range of puzzle magazines. We publish over 30 titles in the UK, including Puzzler and Puzzler Collection. Among the most popular puzzles available at newsstand and via cost-effective subscriptions are crosswords, wordsearches, codewords and arrowords.
About Puzzler
Written by the company
- Puzzle market leader
- Puzzler's quality publications have kept people across the UK entertained with puzzles since 1972.
- Delivered to your door
- Find Puzzler's titles in the shops, or have your favourites delivered with a cost-effective subscription.
- Mindful puzzle time
- Customers tell us puzzling keeps their mind active, and provides screen-free entertainment on the go.
Dedicated customer service
Our team is ready to reply to you
Got a question about a Puzzler subscription? Our team is here to help. Visit help.dcthomson.co.uk to find out how to contact us.
Contact info
United Kingdom
- puzzler.com
4.7
Excellent
921 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is excellent and the…
Customer service is excellent and the quality of the products is also very good
1 April 2026
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Excellent puzzles
1 April 2026
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Love Puzzler!
Love Puzzler!
I have had a subscription for a while now for Puzzler Codewords and really look forward to it dropping through my letterbox every month. I also buy Puzzler Compendium every time it is released.
1 April 2026
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Excellent service and the main event…
Excellent service and the main event the book itself, thank you, marvelous.
31 March 2026
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Puzzler monthly subscription
Got a Puzzler subscription for my mum as a Christmas present.
She’s an avid puzzler and is thrilled with the monthly subscription.
Delivery service is good and although sometimes a few days late but that is down to Royal Mail and not in anyway is Puzzler at fault.
1 April 2026
Unprompted review
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Delivery Service Erratic
Despite several emails, delivery service has been very erratic of late with missing deliveries having to be constantly queried. A delivery time always quoted of 2-3 weeks is questionable as the magazine often takes much longer to arrive and emails have been frequently sent to query these non-arrivals.
31 March 2026
Reply from Puzzler
Thank you for your feedback, the delivery issues you are facing is due to changes within Royal Mail and we can only apologies for this, contacting customer services is the best way to let us know when this happens.
I love a puzzler
I love a puzzler. I never finish all the puzzles before the next edition arrives, but I save those ones for any holidays!
1 April 2026
Reply from Puzzler
Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying your puzzles.
Great selection of puzzle books
Great selection of puzzle books. Love the Beyond Sudoku book. Delivered easily to Belgium.
31 March 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
Excellent magazine
Subscription magazine arrives overseas with no bother, (after a few hiccups with the post 2 years ago)
Full of a good variety of puzzles
31 March 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
I enjoy doing the puzzles Killer Sudoku…
I enjoy doing the puzzles Killer Sudoku which are a great range from fairly straightforward and more complex and challenging. The book always arrives predictably and in a timely fashion.
31 March 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
Puzzler Arroword
Received by post before it is in the shops (as I often found they didn't have it every month). Love the.bumper issues.
1 April 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
The puzzles are such great fun
The puzzles are such great fun. I look forward to getting a new batch every month!
1 April 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
Staff always pleasant and helpful.
18 March 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
Still enjoying a good brain workout
Been subscribed for a while now and look forward to getting it through the letterbox each month.
1 April 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
March edition not received
Unfortunately, I have been let down with my last addition of puzzler I have not received this. I am 95 years old and I look forward to receiving this each month but it has not arrived and unfortunately, I’ve been charged for it as I pay upfront as a yearly subscription
31 March 2026
Reply from Puzzler
Hello Joan, thank you for your review. I will reach out to you via email to help rectify the missing magazine for you.
I ordered the wrong magazine
I paid for an annual subscription but ordered the wrong magazine by mistake. Phoned up and spoke to a very kind person who amended my subscription to the correct magazine (Killer sudoku) and extended the subscription by 2 months to compensate for the 2 wrong copies I'd already received.
24 February 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
The monthly edition arrives on time. The puzzles are stimulating and fun.
The monthly edition arrives on time.
1 April 2026
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
Reply from Puzzler
It’s fantastic to hear such positive feedback, thanks for sharing your experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.