Puzzle Post Reviews 708

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their clever design and engaging nature, often highlighting the fun and excitement they bring to gatherings. Many people also appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. The delivery service is consistently described as fast and reliable, with items arriving in great condition. However, some customers also noted occasional issues with product quality, such as missing pieces or duplicate content in games. A few reviewers found certain puzzles overly complicated or with unclear solutions, leading to frustration. Additionally, some people were dissatisfied with the use of AI art in some products, feeling it detracted from the overall experience.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the clever, well-thought-out puzzles... See more

User experience

Consumers find user experience to be ambiguous. While some reviewers praise the engaging and well-designed... See more

Quality

People report ambiguous experiences with quality. Many customers praise the exceptional quality of the... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having... See more

Company replied

Rated 5 out of 5 stars

This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all... See more

Company replied

Rated 5 out of 5 stars

These games are really fun, very cleverly created. Brilliant team play. We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was th... See more

Company replied

Rated 5 out of 5 stars

We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs... See more

Company replied


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Game Store
  4. Party Store
  5. Toy and Game Manufacturer

Written by the company

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

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Contact info

4.2

Great

TrustScore 4 out of 5

708 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic customer service & really fun product

I bought the TaskMaster Advent Calendar 2025 from Puzzle Post. It was supposed to arrive mid/late Nov but they contacted me to say it was in a jam with the delivery company (I was unaware) and they were sending a new one out on next day delivery. Great customer service! New one arrived in time for Dec 1st.
My 12yo son and I had such a fun time with the TaskMaster advent calendar. Beautifully made. Fun little tasks/riddles/clues to complete (each one lasting only a couple of minutes each day) in order to find the next day's door. Will be highly recommending it to friends and family, and taking a look at what else Puzzle Post make for next year.

7 January 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Katherine,

Thank you so much for taking the time to write about your experience with the Taskmaster Advent Calendar. I'm glad that we could impress with our customer service!

It's great to hear how much fun you and your son had with it! I hope you enjoy more of our games in future :)

All the best,
Tom

Rated 5 out of 5 stars

We bought the Taskmaster advent…

We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs an award! If there’s a 2026 version we’ll be ordering. Well done on such a brilliant product.

24 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Alex,

Thanks for the lovely review! It's fantastic to hear how much you liked the design and enjoyed completing the tasks.

Watch this space for volume 2 👀

All the best,
Tom

Rated 5 out of 5 stars

Genius

Overall genius! Really enjoyed it and made me look forward to another task!

5 January 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for the review, Andrew! - Tom

Rated 2 out of 5 stars

Experienced puzzlers left disappointed…

Experienced puzzlers left disappointed .

We have bought these for years and completed many of them. We complete other company versions too (exit for example) so we know what we are looking for.

My disappointment comes in two ways

1- we received an envelope with several clues missing this year and have had no reply from puzzle post despite emailing them proof.

2- In one of the packs we had this time one of the clues was impossible to solve for us as very experienced puzzlers - even after reading the answer their solution just didn't work.

3 January 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Sam,

I'm really sorry that your game was missing a piece. We always offer a resolution when that happens, but I can't find any contact from you. Could you please reach out again to theteam@puzzlepost.uk so I can assist?

I'd also like to know which game you played so I can look into the answer that you think doesn't work, in case we need to correct the clues.

I'm sorry that this experience was disappointing for you, but I hope that we can make up for it.

All the best,
Tom

Rated 5 out of 5 stars

Brilliant customer service and great Taskmaster advent calendar.

I pre-ordered a Taskmaster advent calendar. My parcel was lost by Royal mail, Puzzle Post customer service were amazing and sent another out so I had it in time for 1st December. The advent calendar was brilliant too, we enjoyed every second of it, we'll worth the money.

1 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks so much for taking the time to leave a review! It's great to hear how much you enjoyed the Advent Calendar. I'm glad we could help out and get a replacement to you in time! - Tom

Rated 2 out of 5 stars

We recently played ‘The Deceit’

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing…

We were given up to 5 copies of some pieces of evidence, but then 0 copy of one crucial piece! This really ruined it at the end for us.

Puzzles were pretty basic and disappointingly didn’t all link together. It was just looking at one piece of evidence at a time.

Limited storyline and character development.

Overall, there are other at home escape room companies we’d recommend first…

2 January 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Lucy,

I'm really sorry that your copy of The Deceit was missing a piece. Please reach out to theteam@puzzlepost.uk so I can sort something out for you.

Aside from that, I'm sorry that you found the contents of the game to be disappointing. We're always looking to improve, so I appreciate your feedback.

All the best,
Tom

Rated 5 out of 5 stars

It was a gift and was accepted well as…

It was a gift and was accepted well as it had been the second one that I had bought them and they really loved the first one.

11 December 2025
Puzzle Post logo

Reply from Puzzle Post

Thanks for leaving a review, Annie! It's great to hear that the games are making for great gifts. - Tom

Rated 5 out of 5 stars

Best Advent calendar ever!

I was so excited that I was able to nab one before they sold out! My 13 year old and I are big Taskmaster fans (watching on YouTube from the U.S.) It was wonderful having something fun to do together every day through December. The puzzles were just the right level of clever but not impossible. And there were so many inside jokes and Taskmaster lore crammed in. This is clearly designed by people who know and love Taskmaster, it's not just branded that way. It's Taskmaster through and through. Inside each door was a room in the house and there were multiple times we had to go back and find rooms or items from previous days. We were really careful to put everything back together (even at the end, which seems like it might truly be the end of the calendar, it was easy to reassemble) and we're passing it on to a family friend who is a huge Taskmaster fan and doing it for January! Really good quality.

25 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Robin,

Thanks so much for sharing your experience with the Taskmaster Advent Calendar!

It's great to hear how impressed you were with it. Our product team poured a lot of time and care into it, so we're so pleased to hear this feedback.

Nice to hear your calendar is getting a second life as well!

All the best,
Tom

Rated 5 out of 5 stars

Great fun

Great fun! Good quality. Games for later.

11 December 2025
Puzzle Post logo

Reply from Puzzle Post

Hi Joanne,

Thanks for taking the time to leave a review!

All the best,
Tom

Rated 4 out of 5 stars

missing multiple pieces but still fun

We had a lot of fun solving The Blunder but unfortunately our envelope was missing two clues. Luckily we were able to go through their customer support and find them quickly but it had us quite lost for a while.

31 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Julie,

Thanks for taking the time to leave a review. I'm so sorry that your copy of The Blunder was missing two of the pieces, but I'm glad to hear that we were able to help resolve the mistake.

I hope you enjoy more of our games in the future :)

All the best,
Tom

Rated 1 out of 5 stars

Was given The Confession as a Christmas…

Was given The Confession as a Christmas gift. I love puzzles and couldn’t wait to get stuck in but what a disappointment. Some of the puzzles were doable but others were obtuse and made no sense. We’re smart people but we were just stumped by this. The clues are as unhelpful as the rest of the game. Gave up after half an hour. Will pass it onto some friends and see how they get on. Maybe it was just us?

31 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Andrea,

I'm sorry to hear that you didn't enjoy The Confession. The clues are there to help when you get stuck, so it's disappointing to hear that you found them unhelpful. We're always looking to improve, so I'd be keen to know if you have any more specific feedback.

In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.

All the best,
Tom

Rated 4 out of 5 stars

We loved this

We loved this, we were slow to get going but soon got in to the swing of things. Only problem was that the Script was missing. We had to get the answer for that one. Such a shame, but otherwise great fun.

31 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Beth,

It's great to hear that you love the game! I'm really sorry that you were missing the script. Each game is packed by hand and clearly a mistake was made in this case, so I do apologise.

If you haven't already, please reach out to theteam@puzzlepost.uk so I can sort something out to make up for the missing piece.

All the best,
Tom

Rated 5 out of 5 stars

Fantastic fun

Fantastic fun, challenging and everyone in the family was able to contribute!

30 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for taking the time to leave a review, Michael! - Tom

Rated 4 out of 5 stars

Took us a very long time

Took us a very long time, with a couple family arguments, but it was all for the fun of the game

30 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for leaving a review, Will. I'm glad to hear you enjoyed the game you played, even if it did take a while and cause some conflict!

All the best,
Tom

Rated 5 out of 5 stars

Great puzzle activity for all the family!

I completed 'The Inheritance' with my family over Christmas - it was a great experience and the puzzles were of a good difficulty. It is definitely suitable for families, as there were puzzles solvable by all ages, although this did mean that with 8 of us we got through it very quickly! It was a good activity for an afternoon, though. The customer service is excellent - I found a small issue with a website in the puzzle, and the customer service team offered me another product for free as compensation! Overall, would definitely buy again - especially perfect for a Secret Santa present :)

26 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Anna,

Thanks for sharing your experience of playing The Inheritance. It's great to hear how much you enjoyed it and I'm really pleased that I could help to make up for the issue with the website.

I hope you enjoy more of of games in future :)

All the best,
Tom

Rated 5 out of 5 stars

Claudia came for Christmas!

We were given Traitors Crackers for Christmas Day and had the best time. Really clever well thought out game, that actually worked. We all really got into the traitor/faithful vibe and had a great time doing the challenges and particularly the round table moment. One of our party took the Claudia role, (in full fancy dress!) and apart from being very funny it was rather useful for those who were not very App savvy. Loved it…what’s next…

25 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Emma,

It sounds like you had a fantastic Traitors-themed Christmas Day! Thanks for taking the time to share your experience :)

All the best,
Tom

Rated 1 out of 5 stars

Online game accessible

The game requires WhatsApp but apparently the number that the game- the insider- uses no longer is on WhatsApp

29 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Phoebe,

I'm really sorry that you couldn't get started with The Insider and apologies for the delay in getting back to you.

If you haven't already, please email us theteam@puzzlepost.uk so I can get you started with the game and sort something out by way of apology! Unfortunately, we had a tech issue that meant we had to change the number for it.

I'm very sorry for the inconvenience.

All the best,
Tom

Rated 5 out of 5 stars

Taskmaster Advent Calendar was great!

My daughter bought (4) of these for (4) couples to complete. Everyone gave status updates each day, alot of fun for us Taskmaster fans here in the US. The game was well made and innovative, hope there is one next year.

25 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Wow! Fantastic to hear that about this collective Taskmaster fun. Thanks for taking the time to leave a review. Watch this space for volume 2 👀

All the best,
Tom

Rated 5 out of 5 stars

Brilliant Taskmaster Advent Calendar…

We had the Taskmaster Advent Calendar and it was brilliant. Very well made and very high quality. The puzzles were fun and inventive. It made us laugh and scratch our heads at times too.
Can't wait till next year's one ! In fact I'd like one for every day of the year :)

1 December 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for taking the time to leave such a lovely review! We're really glad that the hard work of our team translated so well and you enjoyed the calendar. - Tom

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