Pusheen Box Reviews 27

pusheen box charge for the product, don't ship it and won't refund while ignoring numerous contact attempts.

Ordered the spring box for my (adult) daughter as a birthday gift and I’m shocked by what an awful experience it’s been! There was supposed to be a decent sized microwaveable heat pad which I assume is why the shipping was so expensive but it was missing. Contacted the company and got a £3.80 refund.... the whole box cost £80 and only had 7 items in it. Shipping and import was £40! No other company is anywhere close to that price!! Customer service now just ignore me. Completely unacceptable. I’ve read reviews from other people saying the heat pad caught on fire so maybe just as well it was missing! The cheap robe it came with is awful to wear, the string on the inside has been attached wrong so there is no way to tie it shut and it just falls open. Then it came with a small notepad, cheap plastic figure, very small glass infused bottle that broke within a week, an incense dish which is useless as we don’t use incense because we have cats and a wooden tray? Complete junk, overpriced and awful customer service. I’d recommend just buying Pusheen items from amazon or Clair’s (they sell some good quality exclusive Pusheen items) you could get much more for your money.

Same issue many others faced with the last box, missing item and offered a $5 refund.... the box cost over £80 with the high cost of shipping and import fees. Ive seen other people offered around the same amount for other missing items so how can they say the total value is over £80?? More like £40 at best according to their refund amounts. Just not worth it especially with such poor customer support and how can so many people be missing the same item from the box??. I noticed negative comments from other people with the same issues have been getting deleted off their social medias. So for just under £80 with the refund we got a small glass infuser bottle (the whole design peeled right off after three hand washes) , a decent little robe, a small incense dish, a wooden tray, a small notepad, a plastic figurine and a very small wall tapestry. So sad and disappointed! :(
Update: finally got a response... $5 is the maximum refund amount apparently for missing or damaged goods. So the value of the average box is about $40 then since each item is seemingly worth $5 and I paid about $100 all together for shipping etc... it’s even worse considering they knew beforehand that they had run out of one of the bigger items in the box since so many people were missing it. Complete scam.

I ordered the Spring 2020 box and I have to say I have been extremely disappointed with the quality of the items and the appalling customer service from CultureFly. One item was missing from my box, like many other customers had also reported, they claim they do warehouse stock counts but it seems like they never produce enough in the first instance and definitely do not check boxes before they ship them out. Contacted customer service and received "copy and paste" responses from them like I was corresponding with a robot. They couldnt offer a replacement as they claimed they did not have any spares (yet it seems nobody recieved the item in the first place) and instead offered a $5 refund acting like this was the value of the item, when if this were to be sold as an individual item it would at least be $10. The customer service were very uninterested and didn't bat an eyelid upon hearing they would be losing a valued customer, and insisted on sending the same automated responses. I am surprised CutlureFly still have the license for Pusheen when they are so clearly giving the brand a bad name.

Paid a lot to ship outside the USA. The box was delivered a few months too late and damaged. On top of that two items were missing. They couldn’t deliver the missing items. The refund they promised was a total joke and didn’t fit at all. Lack of empathy by the rude answers I received. Really too bad.

Great website! Deliver what they promise, and the pusheen items are so cute, with great quality👍 Not dissapointed at all☺️❤️