The print on the cardigan is stunning exactly how i expected it but i do think the material was a bit on the thin side so was a tiny bit disappointed in the quality hence not giving them 5 starts. To... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their unique prints! Items were delivered as promised and looked as expected. I would have given 5 stars if fit was more consistent and fabric quality a little better, but I do enjoy their prod... See more
Company replied
Really loved the products at this store but buying was a bit of a mare as it took two attempts to pay for what I wanted. It was only the fact I got a reminder from the store there was items in my bask... See more
Company replied
Needed to track my order as my email address had to change after my order was placed and shipped. Chatted to Portia via WhatsApp and found my parcel exactly where she said it was. Fantastic service 👍... See more
Company replied
3.7
Average
492 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Low quality material and print for the…
Low quality material and print for the price
23 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for sharing your feedback, and we’re sorry to hear that the material and print quality didn’t meet your expectations for the price. We’d like to look into this further for you.
Please contact our support team at support@purplehecate.com with your order number and details about the issue, and we’ll be happy to assist you with a suitable solution.
Best regards,
Purplehecate Customer Service Team
Good shop
The shipping took a long time, but the quality of the items exceeded my expectations. I ordered a swimsuit and it didn't not have a hygienic liner in the gusset which was kind of gross.
21 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your feedback—and we’re glad the overall quality of the items exceeded your expectations!
That said, we sincerely apologize for the delay in shipping and especially for the swimsuit missing a hygienic liner in the gusset. You’re absolutely right—that’s an important standard for swimwear, and we regret it wasn’t included.
We’ve shared your note with our product team to ensure this is addressed in future production.
Thanks again for your honesty and support. 💜
Sincerely
Purplehecate Customer Service Team
Issues
Had an issue with purchasing products and with emailing to help to resolve this issue. They quickly emailed back to help.
20 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your positive feedback 🥰
We’re glad we replied promptly and helped you solve your purchase troubles smoothly. We will always stay responsive to assist you anytime ✨
Sincerely
Purplehecate Customer Service Team
Fit was great and product looks even…
Fit was great and product looks even better in person
18 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your nice comment 🥰
So happy the item fits well and looks even nicer in reality ✨
Warmly,
Purplehecate Customer Service Team
Cheaply made items
I ordered two things from there and I was expecting shein like quality but not so bad, the one jersey has like a weird costume material feel to it and it fits loose and has no structure to it, and the other shirt I ordered was an off the shoulder one and it’s not so bad and I would wear this one out and about, but the other one just looks cheap and for the amount you pay per item ( £20 ) it should not be as cheap as it comes, specially because these types of shirts of this quality would for for like £5 on shein. So buyers be aware.
14 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer 🤍😔,
So sorry your items didn’t live up to your expectations and the quality felt cheap for the price 🛍️. We truly apologise for the disappointment caused.
Please kindly contact our support team at support@purplehecate.com with your order details, and we will sort this out for you properly 🙏.
Best regards,
PurpleHecate Team
I like it!
The products arrived in a timely manner, and were precisely as described. How fun!
8 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your lovely review! 😊
We’re thrilled to hear your items arrived on time and matched the description perfectly. It makes us so happy that you love them and had such a great shopping experience.
Hope you enjoy your new shirts, and we look forward to serving you again soon!
Warmly,
Purplehecate Customer Service Team
The website is good…
The website is great, there are so many designs to choose from. The quality of the clothes aren’t too bad but definitely don’t align with the price paid and definitely don’t look exactly like the images. Won’t buy from this place again but will still wear the clothes.
24 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We truly appreciate your kind words about our website and variety of designs. We’re really sorry the product quality and appearance didn’t fully match the product images or live up to your expectation for the price.
We are unable to locate your order at this moment. Could you please send us your order number or registered email via private message? We will check your case carefully and properly follow up for you.
We value your honest feedback and will keep improving our product quality and picture authenticity.
Warmly,
Purplehecate Customer Service Team
Sadly not the quality I was hoping for
The company seems lovely and the garments are obviously really interesting, colourful, and creative but I just wasn't very impressed with the quality of the cardigan that came through. The design was amazing but it just feels a bit thin and a bit cheap and not very well made. There are still pen marks where the buttons were to be sewn and it's just not as good as I imagined
17 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest feedback and we’re truly sorry for the disappointment with your cardigan. We appreciate you loving our designs and creativity, and we take your quality concerns very seriously—thin fabric, cheap feel, and pen marks near the buttons are absolutely not our standard.
We’re currently unable to locate your order using the details from this review. Could you please message us with your order number or email address so we can find your purchase immediately and resolve this properly? We’ll make it right for you.
Again, we apologize for the poor quality and appreciate you helping us improve.
Warmly,
Purplehecate Customer Service Team
Full swimming costume
The dinosaur swimming costume I purchased is lovely.
1 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We’re really sorry to hear the fabric quality of your Christmas cardigan fell far short of your expectations and left you disappointed. This is definitely not the quality standard we aim to provide.
We’re glad you’re satisfied with the swimming costume you purchased. Our team will reach out to you privately via email to sort out a proper solution for the cardigan issue and make things right for you.
We truly appreciate your honest feedback, which helps us improve our product quality continuously.
Warmly,
Purplehecate Customer Service Team ✨
Reply from Purplehecate
Dear Customer,
Thank you so much! 😊So glad you love the hoodie and it’s exactly as described. Really appreciate your support!
Warmly,
Purplehecate Customer Service Team ✨
I really enjoy the funny varieties
I really enjoy the funny, cute, and creative shirts. I’ve ordered a few and enjoy them, I’m sure I’ll order more in the future.
25 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
That’s so great to hear—thank you! 💙
We’re thrilled you’re enjoying the fun, cute, and creative designs (they’re made with smiles in mind!). It means a lot that you’ve already ordered a few and plan to come back for more.
Thanks for your support—we can’t wait to see which shirt catches your eye next!
Warmly,
Purplehecate Customer Service Team 🙌✨
Quality of the products were not as…
Quality of the products were not as expected - material felt cheap
8 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience.
We’re sincerely sorry the quality of the product didn’t meet your expectations, especially when it comes to the feel of the material. We know how important fabric is—not just for comfort, but for how a piece makes you feel—and hearing that it came across as “cheap” is something we take seriously.
To better understand what happened with your specific order and use your feedback to improve, could you please share your order number with us?
Thank you again for your candor and for holding us accountable.
Best regards,
Purplehecate Customer Service Team
Reply from Purplehecate
Dear Customer,
We’re truly sorry to hear that the quality of your order didn’t meet your expectations—especially given what you paid. That’s not the experience we want for any of our customers, and we appreciate you taking the time to share your honest feedback.
To better understand what went wrong and look into this properly, could you please share your order number with us?
Thank you again for your honesty—we’re listening.
Best regards,
Purplehecate Customer Service Team
Great shop, great outfits!
Purple Hecate is a great shop! Love the outfits, nice quality and pretty fast delivery in France. I'll order again: so nice to have such a wide panel of clothes that you're not gonna see everywhere in the streets. Purple Hecate has a vibe, and it's gonna be all yours!
6 May 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your absolutely lovely review! 💜
We’re thrilled to hear you’re loving your outfits—the quality, the unique style, and even the delivery speed all the way to France! That means the world to us.
You totally nailed it: we design with individuality in mind, so you won’t see the same look on everyone else. And now? That vibe is yours to rock. 😊
Can’t wait to welcome you back for your next order!
With gratitude,
Purplehecate Customer Service Team🌸✨
Low Quality
Leaving a five star review in the hopes that my original, honest review will help others.
This company is low quality, and Trustpilot is dishonest. Would not buy from them again.
I don't know if this is old news, but this is the sleaziest business dealing I've ever had over a t shirt, and I've bought shirts in Wildwood, NJ.
I was prompted for a review of the website Purple Hecate, whose quality, price and shipping are all poor. The review system is such that the seller responds (I now believe the entire site to be completely run by AI), and then if I don't respond, Trustpilot will take down my review.
In order to respond, you need a reference number which neither site has provided.
So Trustpilot is just a shell to protect bad vendors from honest reviews. The most disreputable dealing I could have imagined for a review website.
This is my original review of Purple Hecate:
Overall, the website has a multitude of fun, unique designs, that you can't necessarily find elsewhere, and I like the shirts I ordered. The only thing I don't like about the shirts is the fit; it's trying to mimic "Comfort Colors" style tees, but the material is kind of bulky, and even though I sized down, the shirts are still quite long for me. It would have been better to order a larger size as they can only be worn in the "oversize" style, so order accordingly. My biggest complaint would be the shipping and price. This was some of the slowest shipping I've ever experienced. This shipping speed is acceptable when I pay $3 for a shirt, but these are very average priced tees and I expect the NOT FREE shipping to be timely. I'd seriously hesitate to order from Purple Hecate again
29 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for sharing your full experience—we hear your frustration, and we appreciate the time you took to provide such detailed, honest feedback about Purple Hecate.
While we’re not affiliated with Trustpilot, we want to acknowledge your concerns:
• Disappointment with product quality relative to price,
• Frustration over slow shipping despite paid delivery,
• And challenges with review platforms that feel biased or inaccessible—especially when reference numbers aren’t provided.
Your original review was fair, balanced, and genuinely helpful to other shoppers. It’s valid to expect transparency from both brands and the platforms meant to hold them accountable.
We hope future customers see insights like yours and make informed choices—and that businesses take this kind of feedback seriously to improve.
Thanks again for speaking up. Honest voices like yours help keep commerce more ethical for everyone.
Best regards,
Purplehecate Customer Service Team
Reply from Purplehecate
Dear Customer,
Thank you so much! 😊
We’re absolutely thrilled you love your customised shirt—and that the quality hit the mark too! Creating something special just for you is what we love most, so this truly means a lot.
Thanks for your support—you look (and feel!) great in it! 💖✨
Best regards,
Purplehecate Customer Service Team
I love how the shirt looks, not the way it feels
I love how the shirt looks, i love how the shirt is cut. I am on the neurodivergent spectrum, and I had no idea the material was going to be made out of the material it was made out of. It sends my senses into an overload. I'm not sure how much i'm gonna actually be able to wear the shirt. I've tried putting a camosol in another t Shirt underneath it so it feels different... I would like to give a five stars, but it can't because of the material.
26 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We are truly sorry the fabric caused you uncomfortable sensory issues 😔. We deeply understand your special needs and your honest feelings 💛. We regret greatly that the material ruined your perfect wearing expectation 🧶. Please contact support@purplehecate.com for further help and solutions 📩.
Best regards,
Purplehecate Customer Service Team
Great Experience with an International Order
I was a bit worried about ordering from a foreign website, but there was absolutely nothing to be afraid of. The communication was excellent, the products matched the description perfectly, and the delivery was fast. I highly recommend it, and it’s very possible that I’ll order something again in the future.
3 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We truly appreciate your wonderful international order review 🤍. We are glad to ease your worries and deliver great communication 📮. It pleases us that our items and fast delivery met your needs 🌍. We sincerely look forward to your next purchase in the future ⭐.
Best regards,
Purplehecate Customer Service Team
Shein Quality, China Shipping
I mean it came and it was like the picture but clearly it was a Temu/Shein drop ship. Low quality.
31 March 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We are truly sorry for the unsatisfying product quality 😔. We apologize deeply for failing to bring you a satisfying shopping experience 📦. We totally understand your feelings about the overall quality issue 🤍. Please get in touch with support@purplehecate.com to solve your problem properly 📩.
Best regards,
Purplehecate Customer Service Team
Wasn't able to return my order with… Purple Hecate!
Wasn't able to return my order with them!!! They said it would be "more expensive to return my order" then to keep it and refund me 10%, which is not what I wanted! And only 10%? You've got to be kidding me. I also reached out to them via e-mail, which they did not even respond to, and I had to track them down on Facebook to even illicit a response from them. BULLSHIT company! Do NOT waste your money!
21 April 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We are extremely sorry for the terrible experience and poor communication you have encountered 😔. We sincerely apologize for the unreasonable solution and the delayed email response 💌. We fully understand your frustration and disappointment with our service 🤍. Please kindly contact support@purplehecate.com for further assistance and resolution 📩.
Best regards,
Purplehecate Customer Service Team
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