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Puretech2o Reviews 3

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TrustScore 3 out of 5

2.9

Window Cleaning Service
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Company details

  1. Window Cleaning Service

Written by the company

A family run cleaning service based in Horsham, West Sussex. At PuretecH'2O our main focus is towards quality of service and high level of communication between us and our customers. We offer services cleaning: windows, facias, soffits, solar panels, solar panels, conservatories (including conservatory roofs) and gutter clearances.

Contact info

2.9

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Stay away from these fraudsters.

Stay away from these fraudsters.
After previously having a subscription to window cleaning and being pleased with the initial cleans, I noticed that Martin (one of the cleaners) stopped cleaning the windows, but I continued to be charged. I raised this with Puretech and was assured that he'd been... impossible given that all my windows were open and therefore couldn't have been cleaned.
This has happened for a second time and I contacted Puretch notifying them that I cancelled my DD and no longer wished to be ripped off.
Upon returning a call from a rather vile receptionist who insinuated that I was lying and that my windows HAD been cleaned (like she'd know...) said SHE was giving ME the benefit of the doubt and sending someone to come and inspect the windows. I was completely outraged, still am.
The company now owes me money from last month and I will go ahead and report them to trading standards.
I expect my money refunded and to not be contacted by Puretech again.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Have been with Puretech for many years now. When I move house, they come with me too they are that good, I would not want any other. Reasonable prices too and extremely good service.

15 September 2021
Unprompted review

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