Pure Sports Medicine Reviews 

436
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Terrible service - can never get a hold of the Canary Wharf receptionist to make an appointment or ask a question. They are not welcoming in the clinic. None of the exercises my therapist has given me... See more

Rated 5 out of 5 stars

I went to Pure Sports medicine to see Aisling- women’s health. The experience has been empowering and the results made a big difference within a couple of weeks. Aisling gave me very manageable exerci... See more

Company replied

Rated 5 out of 5 stars

5 Star Experience working with Jack Bain! His professionalism, expertise, and follow through always left me impressed. I worked with Jack for over a year while he helped me first recover from a trauma... See more

Company replied

Rated 1 out of 5 stars

I’d just had a procedure on my back and booked physio to keep recovery on track. The clinic cancelled multiple sessions on the day—I didn’t complain and asked for another therapist: “fully booke... See more

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Company details

  1. Physical Therapy Clinic

Information provided by various external sources

We are an expert team of sports medicine and musculoskeletal specialists, dedicated to ensuring our patients receive the very best treatment and enable them to lead the active lives they deserve.


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3.3

Average

TrustScore 3.5 out of 5

436 reviews

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3.3

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(436)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Lianne shoulder injury help

I went to Lianne with a shoulder injury sustained from playing rugby, which was causing me pain with fairly basic movements in the gym and resulting in me being pretty down and frustrated, with internet research saying it would take a few months to heal.

Lianne was super helpful in diagnosing the issue and getting me set up on exercises to strengthen my shoulder. Within a few weeks I was back performing upper body exercises and not long after that I was back to full strength and movements in the gym. This was a great result compared to my expectations when I first saw Lianne.

Lianne steadily progressed my exercises which allowed me to be as efficient as possible with my rehab. We also performed strength tests on my shoulder using sensors at the physio which was able to track and show the improvement in my shoulder and give me confidence that I could return to full gym work and rugby.

Overall, I would highly recommend Lianne for anyone seeking physiotherapy for treatment for an injury. I am very grateful and thankful for her help in getting me back to doing what I love as quickly as possible.

29 April 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi James, thank you for leaving your feedback regarding your physio treatment with Lianne. We're so pleased that you experience was so positive and you're back to enjoying gym training and playing rugby as a result of your treatment. We hope you continue to see the benefits of your treatment for a long time to come!

Rated 5 out of 5 stars

Outstanding collaborative effort on my rehab journey

I'm incredibly grateful for the the collaborative effort between Alex (podiatrist), Finn (exercise physiologist), and Sam (phsyiotherapist)! Their combined expertise and coordinated approach have made a huge difference in my rehabilitation journey. I highly recommend Pure Sport Medicine for anyone in need of top-notch sports medicine and rehabilitation services.

Alex has been able to diagnose my issues and prescribe fantastic new orthotics that have significantly reduced my pain.

Finn has also designed a tailored rehabilitation program that's improved my strength and flexibility immensely and Sam has been instrumental in accelerating my recovery with his hands-on techniques and expert guidance.

Thank you, team, for helping me start my journey on regaining my mobility and confidence!

9 April 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi Kiara, thank you for your wonderful review for your team at our St Paul's clinic, Alex, Finn and Sam. We're so pleased that you've seen such benefit in the multidisciplinary team approach. We're big believers that having different specialist working together makes such a huge difference on recovery effectiveness and efficiency. Thank you for choosing us to help you along this journey and be a part of it.

Rated 5 out of 5 stars

Liane was very helpful and gave a fantastic service

Liane helped rehab my dislocated shoulder which over 7 months has regained strength and stability. My shoulder is now much improved. She was very professional and personable - I’d highly recommend Liane at Pure Sports Med for help with any sports related injuries.

18 January 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi Toby, thank you for leaving a 5-star review for your physio, Lianne! We're glad to have been able to support you through your shoulder rehab and that you found the process to be so effective. We hope you continue to see the benefits of your treatment for a long time to come!

Rated 5 out of 5 stars

Great Service by Hiba Ansari

Thank you very much to Hiba Ansari for helping me out to get better with my long term knee pain. Hiba's knowledge, experience and structuring the each physio session was extremely effective and totally enjoyable. It is so great to feel healthier and happier again!

11 April 2024
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Reply from Pure Sports Medicine

Hi Bulent, thank you for your great review for Physio, Hiba. We're glad to have been able to support you through your recovery journey and that you found the process so enjoyable.

Rated 5 out of 5 stars

Francesca Sills - 5* recommendation

I would like to say a huge Thank You to Francesca Sills, who has been working with me for 6 months and has changed my entire mindset to exercise and the gym. I never thought regular exercise could actually be enjoyable. She has made every effort to understand me and my motivations, and it's worked. Frankie is both professional and friendly - we have had the best few months. Thank you.

31 March 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi there, thank you so much for taking the time to leave such a nice review for your clinician, Frankie. We're glad to have been able to work with you over the last 6 months and help you see exercising and the gym in a different light so you're able to enjoy it and reach your personal goals, feeling positive. We hope that you continue to enjoy the process for a long time to come! Thanks again.

Rated 5 out of 5 stars

Leigh Johnson excellent

I started working with Leigh Johnson (Canary Wharf) in the summer of 2023 after a severe ankle break (tri-malleolar fracture) in April 2023. At that point, I was recovering from my second surgery, using crutches full time, wearing a protective boot, had lost most of the muscle in my left leg and couldn’t move my toes. I was told that it was likely that I wouldn’t be able to run in the future. Fast forward ten months and thanks to Leigh’s help and guidance I have started to run again for the first time in nearly a year.
Leigh was fantastic throughout my recovery.
Firstly, Leigh is extremely diligent / knowledgeable. My sessions were tailored to my condition, and I left every session with a clear plan of the exercises that I should be doing at home to further my recovery before my next session. During each session, Leigh clearly explained/demonstrated every exercise as well as its importance / relevance to my recovery.
Secondly, Leigh was very kind and personable throughout. Being unable to walk for a total of five months meant that I was often very down, but Leigh always made each session as positive and engaging as possible. Leigh was always very conscious of my capabilities / any pain I was in and adapted sessions accordingly. For example, after my second surgery I developed stress fractures due to a bone density issue and Leigh adapted my entire programme to account for this new injury and set out a clear road to recovery. This helped me to process what was, at the time, a minor physical but major psychological set back.
Thirdly, I felt that Leigh went above and beyond to aid my recovery. She sent me follow up emails after sessions to remind me of the exercises I needed to do, she suggested different ways to improve discomfort that I had with my ankle. For example, she recommended using a nighttime ankle brace which has significantly reduced the pain that I used to have in the mornings. She also helped to arrange strength and conditioning and podiatry sessions to further aid my recovery as well as helping me find new coaches in Dubai after I left London for work.
Leigh has been key to my recovery success, and I have no doubt that I wouldn’t be able to walk / now start to run pain free if it wasn’t for her guidance. I will continue to see Leigh in the future to help with the recovery from my fourth (and hopefully final) surgery. Thank you Leigh, you have been amazing and I am extremely grateful for all of your help over the last year!

27 March 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi Tom, thank you for sharing your amazing story and your experience at our Canary Wharf clinic. What a journey - physically, mentally and emotionally. The twists and turns of the last year must have been a real challenge but it sounds like you have met each one with a clear commitment to getting better. We are so pleased that you felt so well supported during your treatment, both whilst in clinic and outside of your appointments as well. Progress doesn't just happen in the clinic, it's a steady, on-going process, and your story is proof of that. Also amends throughout the course of treatment are essential to accommodate your body's individual reaction to the treatment itself as everyone, and every injury, is so different. We believe this is key to an effective and efficient recovery journey, so we're also very pleased that you recognised the benefit of Leigh's approach there. Once again, thank you for this wonderful review and for trusting us with your recovery and healing journey.

Rated 5 out of 5 stars

I required a scan and a steroid…

I required a scan and a steroid injection, followed up with physio. The Doctor was great walking me through the whole process, injections are not my favourite thing!

The follow on Physio again designed to increase the mobility and strength in my shoulder, allowing my confidence to grow in the treatment.

A year of pain going away is a strange feeling, and the assurance that as long as I took things gradually, then i would be able to keep it that way.

22 February 2024
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Reply from Pure Sports Medicine

Hi Stuart, thank you for your wonderful review for your Sport & Exercise Medicine Consultant and physio. We're so pleased to have been able to offer the help and support you needed over the past year to make some long-lasting change. We hope that you continue to see the benefits of your treatment for a long time to come. Thank you, again!

Rated 5 out of 5 stars

Great Strength and Conditioning Programme

I contacted Pure Sports Medicine with a view to building my core strength as I'd had a few back injuries and to help fight off middle-age. I had previously used the PSM team for some physio and have always like the considered approach.

From the moment I contacted Dean at the Bank branch I was impressed with their approach which was not looking to oversell or overpromise, but considered my age and starting point. Frankie (Francesca Sills) then helped to devise a progressive programme that allowed me over the course of a few months to build up my core strength during our weekly sessions and sessions I did myself through the week. Having had PTs previously who pushed larger weights which ended up causing injuries, I liked the variety, pace and comprehensiveness of Frankie's approach.

Unfortunately I am no longer able to commit to the weekly sessions but Frankie has helped to devise a programme that I can continue with a view to checking-in on a less frequent basis to keep the progress going.

12 March 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi Jason, thank you for your wonderful review for the team at Bank, specifically Dean and Frankie! We glad to hear that you felt in good hands during your treatment and confident in their approach to your rehab and progression. We wish you the very best with your ongoing program!

Rated 5 out of 5 stars

Great Physio

My experience at Pure Sport Medicine was very positive. I recovered from knee pain to eventually run a marathon over the course of 9 months. Thank you very much to Zac Mackenzie for all of his help and guidance.

1 December 2023
Unprompted review
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Reply from Pure Sports Medicine

Hi James, thank you for your great review for Physio, Zac. We're really pleased to have been able to support you through your knee rehab and that you found the experience so effective. Well done on completing the marathon - what an incredible achievement!

Rated 1 out of 5 stars

Be very careful about hidden charges

Be very careful about the additional charges here. Similar to another review I was charged an additional £300 for ultrasound treatment during the appointment, meaning my total bill was nearly £700. And yes, I signed the form prior to the treatment, agreeing to additional cost for ultrasound but assumed this was a charge intended for a separate follow up, not part of original consultation. If I had been told by the Dr that use of the ultrasound during the initial consultation was £300 extra I might have made a different decision. As the experts it is incumbent on the surgery or the doctors to explicitly explain how the additional charges work. And when I expressed my frustration I was told that “ I had signed the form” so there was nothing they could do. What you could do is be transparent about your charges.

13 February 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi Barnaby,

Thank you for taking the time to leave your feedback.

We are disappointed to hear you felt you our communication around the ultrasound charges were not clear. This is something that we work very hard to manage including providing every patient with an information form ahead of their consultation that states additional charges apply, as you indicated in your review.

During the consultation our Consultants explain the rationale for any scan or procedure and ask each patient for their consent to proceed. We believe that this provides our patients with clear transparency around costs.

We are always looking for ways to improve our service, so will take your feedback on board and will discuss it in more detail with our clinical team.

If you would like to discuss your case specifically with our Management team, please contact our Kensington clinic and our reception staff can arrange a call at a time that works for you.

Rated 5 out of 5 stars

High quality, accurate , rehabilitation! Finn was exceptional

Exceptional service!! I’m so thrilled with my experience with Finn.
Finn took a great amount of time understanding my problem, asking me very thoughtful questions. It was obvious right from the start he was very knowledgeable and high skilled, well trained practitioner.
We then did some testing which provided some pivotal, but more importantly, objective information and data, that will form the basis of my rehab . Usually I’m left overwhelmed and confused by all the numbers, however , Fin start to finish explained all components so clearly . His natural Australian light heartedness came across and really made the experience so enjoyable.
I left so clear on my next steps, where I need to focus on, but also so positively about the journey ahead . Admittedly, I wasn’t in the best frame of mind about my injury, but the reassurance, factual evidence and plan forward Finn provided really gave me so much confidence that I would return to the athlete I once was.
I would recommend Finn to any athletes who’s looking to get back to performance, and would also recommend him to anyone who enjoys a good laugh !

7 February 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi Matthew, thank you so much for your glowing review for your Exercise Physiologist, Finn. We're really pleased that you felt so well supported and clear on what your recovery path will look like. The energy you have going in to this will certainly help you achieve those goals moving forward and we're glad to be on this journey with you!

Rated 5 out of 5 stars

Would highly recommend!

My experience with Pure Sports Medicine Moorgate has been outstanding from start to finish.
Lauren and the team took great care of my broken finger and were very helpful to get it back on track.

12 January 2024
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Reply from Pure Sports Medicine

Hi Marion, thank you for leaving a 5-star review for us. We're glad that you felt so well cared for during your treatment with Lauren, and that we could offer the help and support you needed.

Rated 5 out of 5 stars

Dr Burdon has been amazing

Dr Burdon has been amazing, very friendly, professional and explained the issue very well

8 January 2024
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Reply from Pure Sports Medicine

Hi Olivier, thank you for your feedback regarding Dr Burdon's treatment and your experience in our Kensington clinic. We're so pleased to hear that you felt it was so positive.

Rated 5 out of 5 stars

An excellent and highly professional…

An excellent and highly professional service. Would have no hesitation to recommend

9 January 2024
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Reply from Pure Sports Medicine

Hi Mr Kibling, thank you for your 5-star review. We're glad that you felt the experience was so positive and helpful, and thank you also for the recommendation.

Rated 5 out of 5 stars

This is now my second visit to Doctor…

This is now my second visit to Doctor Mike Burdon. The first time he cured ITB bursitis in my knee joint and I was recently under his care again for an ongoing hip issue. As always Doctor Burdon worked his magic and I was pain free. I cannot rate Pure Sports Medicine more highly and I really like Doctor Burdon’s advice and medical help. He always follows up with me regularly after any treatment to make sure I’m making progress and the pain is subsiding. Thanks Mike & PSM

21 November 2023
Unprompted review
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Reply from Pure Sports Medicine

Hi Sarah, thank you for your wonderful review for Dr Burdon at our Kensington clinic! We're glad to have been able to offer the treatment you needed for your ITB bursitis and, more recently, your hip pain. Following up after treatment is essential to make sure you are getting the best care possible so we're pleased that you feel so well supported by Dr Burdon. Thank you again for the review, and for the recommendation.

Rated 5 out of 5 stars

5/5 Melanie White

I’m writing a review on behalf of my father who has seen Melanie White on and off for a couple of months now. She is fantastic at her job, has been correct every time. I’ve had investigations with different physiotherapists who have wrongly diagnosed and dismissed my concerns however Melanie has been excellent from the get go addressing my needs and fuelling me with information that has actually been beneficial. I can’t thank Melanie enough and will continue to see her for my on going rehab. I recommend Melanie to anybody who is looking for a Physiotherapist.

9 January 2024
Unprompted review
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Reply from Pure Sports Medicine

Hi Rhianna, thank you for leaving a 5-star review on behalf of your father. We're so pleased to be able to offer the help and support that he needs, especially after a few negative experiences, that must have been frustrating. We are firm believers in the power of education so to hear that you both value and enjoy that from Mel's treatment is music to our ears! Thank you, again.

Rated 5 out of 5 stars

Everything I could want in a…

Everything I could want in a physiotherapist, kind, personable, listens to what I want and really works on your problem area- got to the route of my problem. I would definitely be going back.

30 December 2023
Unprompted review
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Reply from Pure Sports Medicine

Hi there, thank you for your feedback. We're so pleased that you found the whole experience so positive and the course of treatment so effective. Of course, we hope you don't need us again, but if you do, we're glad to hear that you would come back to see us. Thanks again.

Rated 5 out of 5 stars

5 Star first class professional

I have been using chiropractors for years and always ended up in the same position (pain and frustration). I can honestly say that I only wish I had met Dan Jones at sports pro medicine earlier than at the age of 52. His level of attention to detail and responsiveness to my extremely sore back problem has been incredible and my pain level is lower now than it has been in years after only a week. If you need a professional physio, I cannot recommend Dan Jones from Pro sports medicine enough. Thank you Dan and all the team as PSM. 👌

14 December 2023
Unprompted review
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Reply from Pure Sports Medicine

Hi Rob, as much as we would like to take credit for this wonderful review, we don't have a Dan Jones on the team unfortunately. We think your experience may have been with another company so if you'd like to re-post it on their Trustpilot page that's no problem at all - we're sure Dan would very much appreciate the feedback!

Rated 5 out of 5 stars

Positive, Kind and Professional

I went to Pure Sports Med for a knee problem and I saw George Brassil. He was very positive, kind, professional and put me at ease immediately. Instead of just working on the symptom, he helped diagnose the root cause of the problem and helped me work through it. With his help within a month, the issue had subsided. I would highly recommend the practice.

10 October 2023
Unprompted review
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Reply from Pure Sports Medicine

Hi there, thank you for your feedback regarding your knee rehab with George at our Bank clinic. We're glad that you felt so well cared for and at ease during your treatment. We hope you continue to see the benefits of your treatment for a long time to come! Thanks again.

Rated 5 out of 5 stars

Physio with Asha Read for Achilles tendonopathy

I went to Pure Sports Medicine in June when I was first consulted by Dr John Etherington CBE who diagnosed me with Achilles tendonopathy. I followed his advice and visited Pure sports medicine in Raynes Park for some physio sessions. At that clinic I worked with Asha Read seeing her about every second week over 5 months. She showed a lot of expertise and care. She tailored the exercise program to my situation and updated it based on my progress. With the program progressing in line with my symptoms, that helped me tremendously with my Achiles tendon. I got from being barely able walk to being able to play full tennis matches (which is my main sport) pain free. I highly recommend Asha and the rest of the staff from Pure Sports Medicine.

4 November 2023
Unprompted review
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Reply from Pure Sports Medicine

Hi Ioana, thank you for your wonderful review for Asha and John. That is amazing news that you are now able to play a whole tennis match pain-free - just goes to show how far you've come and how much effort you put in to your rehab journey. We're glad we could be a part of it and offer support along the way!

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