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See what reviewers are saying

Rated 5 out of 5 stars

"Absolutely love this vitamin company! Their products are top-notch, and I’ve noticed a real difference in my health since using them. The best part? Their customer service is amazing—super responsive... See more

Rated 1 out of 5 stars

Disappointed and will never use them again. They send you products you purchased at FULL price, right near expiry date! Bad selling practice. I purchased expensive probiotics bottle and it only has... See more

Company replied

Rated 1 out of 5 stars

Place is a school am I ordered two separate orders and never received the second and keep getting the run around before being ghosted completely this company is a COMPLETE JOKE AND NO-ONE SHOULD WAS... See more

Company replied

Rated 5 out of 5 stars

So I had a small issue with a product I purchased, I sent an email but unfortunately the company didn't receive it or it went to spam accidentally. Since getting in touch again, her company has since... See more

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Written by the company

Pure Naturals - Your online source for vitamins and supplements


Contact info

2.5

Poor

TrustScore 2.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not order from this website

Do not order from this website. They Will never send anything and keep with drawing money from your account. I had to get lawyers involved because they are scamming people.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Make it extremely difficult to cancel a subscription

I ordered a product from them. That order and deliveries were fine. Later I decided to cancel the subscription. I searched high and low trying to fine where to cancel the subscription on their website and found nothing. I emailed them asking them to cance the subscription and they responded with “ There is a way to manage the autoships that you had set up by logging in.”

They confirmed that there is no place on their website to cancel the subscription. So if you are like me, when I get a conformation I normally delete the email. Fortunately I had not cleaned my trash folder for quite awhile and found the email. But before that I logged into the site and deleted the payment method

Every vendor that sells products and has subscriptions can easily program a cancellation link into that site and not make it so different to do so

I recommend never ordering via subscription from this company. They knew perfectly what they were doing by making it so difficult to cancel a subscription

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company.

Stay away from this company.
They sign you up to a subscription service that I didn’t op in to on check out.

Cancelled my debt card and rang the bank to stop them taking anymore money.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

"Absolutely love this vitamin company

"Absolutely love this vitamin company! Their products are top-notch, and I’ve noticed a real difference in my health since using them. The best part? Their customer service is amazing—super responsive and always willing to help. Plus, the prices are unbeatable! I’ve found everything I need at a fraction of what I’d pay elsewhere. Highly recommend to anyone looking for quality vitamins at a great price with fantastic support!"

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Place is a s am I ordered two separate…

Place is a school am I ordered two separate orders and never received the second and keep getting the run around before being ghosted completely this company is a COMPLETE JOKE AND NO-ONE SHOULD WASTE ANY MONEY TO THEM AT ALL YOU WILL
NOT SEE TOUR PRODUCT JUST A WASTE IF MONEY!!!!!!

9 December 2024
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

hi, would you please let us know what order you are going on about, we need more information so we can help

Rated 2 out of 5 stars

Buyers beware

Buyers beware, It will take them 18 days before you get product i was just told i places my order on the 4th and it is then17th and still have not received my product!. And they charged my account without me knowing 29.99 for membership which I had no regulations about at all. Not good service. And it takes them forever to answer their phones. Just beware.

17 January 2025
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

Hi
You have the wrong person
We don't have a membership account for client
Please let us know what you ordered and the order number

Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing. I’ve placed the order (#39487) on Saturday 19th October, paid extra for 1-2 days delivery as I knew I will be leaving UK on the 24th (Thursday) and needed my order by then. Unfortunately the order hasn’t been received or even processed until today! I’ve sent an email, enquiry via website and called on 24th (left voicemail as there was no reply) to find out why the order is being delayed and asking to cancel it as I’m leaving the country. I haven’t received an answer to my emails, enquiries, nothing. Today I’ve got an email that my order has been processed and sent and will be delivered on Tuesday, so 10 days after placing it. I’m no longer in the UK and not coming back any time soon. I’ve lost almost €100. Definitely not recommending Pure Naturals to anyone!

19 October 2024
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

Hi
Sabina

Sorry to hear your experience with pure naturals
We hade a clear notification on the website making it very clear to all buyers that we are closed and our sipping timing was very clear
I doubt you have missed it as it was showing on every page.

Rated 1 out of 5 stars

Wrong item, no customer service.

I was sent the wrong item, and my email has been ignored.

Ordered Ultimate Calm with 5-HTP & GABA.
Received the version of the Nutri Supreme Ultimate Calm *without* 5-HTP.
I reached out to Pure Naturals and have had no response after 2 weeks.

21 March 2024
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

Sorry about it I can understand your frustration
They changed the formula without getting In touch with us

Rated 5 out of 5 stars

Great service

The website is very easy to use and extremely fast delivery.

5 July 2023
Pure Naturals logo

Reply from Pure Naturals

Thanks Sara for your positive feedback much appreciated

Rated 1 out of 5 stars

Urgent query

Hi, I completed an enquiry form online and have not had a response yet. I tried to call today and it seems noone is ‘available’ to take my urgent. Can someone please contact me as soon as possible. Thanks!

26 June 2023
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

Hi

Sorry to hear your experience
Please note we are upgrading the Website and we are updating all the features
Our phones are busy at times but you can leave messages in the relevant department where we call back our customers daily

We called you back several times and emailed you but you didn't reply

Rated 4 out of 5 stars

Issues with delivery but resolved

I had issues with deliver which were resolved but would have been good to be kept up to date.

Looking forward to trying the products

14 June 2023
Pure Naturals logo

Reply from Pure Naturals

Hi kk

Thanks for your 4**** rating its much appreciated

Please note the dates you communicated was Friday Sunday we did reply on Monday
Ones royal mail have stated that they have delivered the parcel we did our investigation that took time, but they didn't have sufficient evidence that was satisfactory for our standard although the tracking number is showing it was delivered
Therefore we have decided to send you out a replacement

Kind Regards,
David Rosenberg

Company director

Rated 3 out of 5 stars

Products should arrive sealed and with information on use and possible side-effects.

The order, sales and delivery processes were good. However, the product arrived unsealed (it could have been tampered with) and without any instructions about use or advice about possible side effects.
The order specified a brand but the delivered product showed no brand name only the generic name of the contents i.e. wormwood complex 60 tablets. Attention needs to be paid to ensuring that the product shipped canno be contaminated and that information on use and possible side effects is included.

31 May 2023
Pure Naturals logo

Reply from Pure Naturals

Please note
Medi herb items are generally for our patients but we are happy to deliver it for customers needing this product if suggest by their practitioner
We are getting some of this product in big tub where we bottle it I'm house
We have no legal rights to give any suggestion and we don't represent medi herbs
I believe the fact we are giving you this opportunity to buy medi herbs we shouldn't have received less than a appreciative review
I hope this would help you change your perception

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