Purelywhitedeluxe Reviews 

Order # 1355132. Ordered $60 of product from their website. The delivery service (Jitsu) that the company contracted with did not deliver my package to my door which was clearly on the order form, but left it in the common area of my huge apartment complex unsecured. The package was stolen before I could pick it up. I have tracking photo proof that the delivery was left in the common area, rather than to the delivery address (my apartment).

Purely White Deluxe has made this MY PROBLEM, rather than THEIR PROBLEM. They are taking zero responsibility for the mishandling of their shipment to the client. I've had at least 10 email exchanges this week with Customer Service at Purely White Deluxe. They DO NOT CARE. No offer to refund, no offer to resend the order with a reputable delivery service like UPS.

UPDATE 11-05-2025 - Jitsu Delivery Customer Service examined the tracking photo and agreed that the package was mishandled. They contacted Purely White Deluxe to record that my package is considered "undelivered" and to issue me a refund or replacement. I'm waiting for a response from Purely White Deluxe CS, and will update this review afterwards.

UPDATE 11-09-2025 - Because Jitsu contacted Purely White Deluxe, the seller replaced my missing package and it was delivered to my door on Sat 11-8-25. I'm updating my review from 1 Star to 3 Stars (Average).

The Simply White teeth Whitening Powder doesn't work and they won't give me a refund. Now, I have three containers to throw in the trash. Waste of time and money.

Bought the product and followed instructions. No difference. Asked for refund and sent pics as requested. Refund denied as I bought it "on sale".

The refund policy asks for a lot so read the detail on that before you order it. IF you order it.

It's a big NO for me.

The web site is scam. Paid, didn't get any shipment, no refund.
Contacted support, first response was "you should be refunded soon!" after 1,5 months contacted again -> response "no-refund" and now they ignoring me.
Don't know what is going on exactly, but was interested in products.

MY order #1651708 in case someone from purelywhitedeluxe.com management want to resolve this situation.

Be aware guys.

Like everyone else, I tried Purelywhite’s Deluxe, the toothpaste and the whitening powder. None led to any appreciable whitening.

Tge taste isn’t bad but unfortunately it also triggered my sensitive spots in the extreme. However my husband liked it. Didn’t whiten for him either but he appreciated the taste and none of the products aggravated his sensitive spots.

So I enrolled him in a toothpaste subscription. Worst. Idea. Ever. Slow shipping, then suddenly the monthly amounts were withdrawn but no product received. After badgering them for about 2 weeks, I was finally told they wrrr out of stock of one of the ingredients. They didn’t plan to inform customers, just keep collecting subscriptions and taking orders.

I requested both cancellation of my subscription and refund of the shipments I never received(2 of them), I was told I had to cancel the subscription myself and there were no refunds because I’d initially purchased through a flash sale. They kept ignoring that I paid for 2 subscriptions but never received them. I’m not aware of any law any where that makes that legal. Do on to exploring my options to get my money back.

Don’t trust this company!

I haven't ordered this yet, but wanted to pass along something I read. When ordering from a site such as Amazon, etc. BE SURE TO CONFIRM THAT IT SAYS THE SHIPPER IS PURELY WHITE!!! There are a lot of scammers as we all know, and it pays to double check. If the shipper is anyone but Purely White do not purchase, they will lure you in with a low price, and you likely either won't receive your order, it won't work or there will be an issue with packaging. That's because it's a knockoff product! And you likely will not get a refund, IF you can even find a customer service number to call.
Always come to this site to vet any and everything you buy online unless it's from trusted store. Never trust reviews on the company's website, use an independent source!!

I paid for my order. It wasn’t delivered and I asked for refund. They told me they are not gonna do that because I put my order during the final sale. So it means during the final sale you are just donating them and your order doesn’t need to be delivered. Scammers, be careful

Used it twice and was happy! Used it one more time just for giggles and grins. Loved it!

First of all I got this for a great price and noticed results after just one use which is exactly what I wanted!

I’ve been using this kit since the end of January and my teeth are so white it is insane !!! I never used to want to smile, but now I can !! The results are amazing and so quick!! Do yourself a favor and get yourself a whitening kit !

No refund of the money.

I decided to refund the package on its way to europe, but I can now confirm that I'll not be receiving my money back from the business, which is very disappointing. I even paid extra for its long delivery, and all that money has gone down the drain. DO NOT RECOMMEND. Very unpleasant experience with this order. There was no clear information of this when reading through the sale and product that refunds are not possible. I've now learned that the hard way to say the least. Trash experience. I want my money back.

No sensitivity, and instant white results! I love love purely white!!!!!

I ordered a whitening kit, package said delivered, there’s no number to call. I email them they don’t respond right away, I informed them I never received the package. They stated not their problem. It’s the shippers problem. I will never order from them again. Hope you never have a delivery issue. They won’t reimburse or send new product. Yes package said delivered but with all thieves in this world I never received it. Such heartless people can’t resend a lousy 50.00 product back out to me. So sad. I’ll go buy crest whiting strips, or purchase another product somewhere else.

Purely white delux is a great product to whiten your teeth I had great results after 3 uses.

Total Garbage. I received the Purely White Deluxe. The light would not even turn on.
Customer service terrible, refuses to even help.
I would NEVER deal with this company.

So far so good ! Only 2 treatments and I can see the change !!!

Saw results fast! I love how it times itself so I don’t have to question when to take it out!

Got it right after getting my braces off it works great and can see the difference after a few days love this!

Bad, waited 25 days to hear that my order wil finnaly be delivered the next day..one week later still nothing. While they say it is delivered. they don't send me a new one and I don't get my money back.. scam!

Great product noticed a difference after 2nd treatment