I have rented from Purely Storage for a few years. My unit was broken into maybe January 2023. Purely Storage was bought by a different company. When it was time to do my Insurance claim Issues start... See more
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See what reviewers are saying
Let's start out :-with your :-greated with :-a smile God only knows what that are thinking ? at the end being disregarded like you never existed eignord the first week having having most of my thin... See more
Purely Storage has the best prices in town. I reserved on line during the rainy season. I called in prior to arrival and the gal advised me that she swapped me into a different unit as the one assign... See more
Company replied
I rate 4 stars because of the difficulty accessing the storage unit. The distance between the building and the fence makes backing into the driveway hard to manage. I do not know what could or can b... See more
Company replied
Company details
Information provided by various external sources
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Contact info
United States
- purelystorage.com
They have been nothing but AMAZING
They have been nothing but AMAZING! They are always helpful and willing to work with you, in a courteous manner. I could not ask for a better place to store my belongings
10 October 2019
Unprompted review
Reply from Purely Storage
Thanks Rosalie, it's a pleasure doing business with you!
Clean and well kept
10 October 2019
Unprompted review
Reply from Purely Storage
Thank you Debra, our team works very hard to make sure the property is always at its best.
great manager who helped me in…
great manager who helped me in procuring storage space
9 October 2019
Unprompted review
Reply from Purely Storage
Thank you Myrna, we are always happy to help.
Very friendly people and very easy to…
Very friendly people and very easy to get in and out of the storage facility.
Storage area was very clean
9 October 2019
Unprompted review
Reply from Purely Storage
Thanks Barry, we try to make it as simple as possible so our customers can get in, out, and off to enjoy their day!
I been at this storage facility for…
I been at this storage facility for almost 7 yrs. Its absolutely the best. Very convenient and affordable!
9 October 2019
Unprompted review
Reply from Purely Storage
Thank you Mrs. Davis, it's a pleasure to have you as a customer!
I love the fact that I have 24 hour…
I love the fact that I have 24 hour access, but the driving area is full of holes and debris. When it flooded, I got a little bit of water in my unit, but other than that, I like it allot!! The lady in the office is very helpful and sweet
8 October 2019
Unprompted review
Reply from Purely Storage
Thank you for reviewing us. We've heard you and we are working diligently to get the potholes fixed!
No refunds.
No refunds.
I needed a lock, the office girl charged my debit card. Then realized that they were out of locks. She informed me I couldn't get a refund, it would be applied to my to my storage fee for the next month. I was paid two months in advance. I no longer needed the storage and gave notice. No refunds they assumed they would just keep my money. Now I'm waiting to hear from corporate office, to get my money back. The lock I was charged for.
27 September 2019
Unprompted review
Reply from Purely Storage
I'm sorry about this Michelle. This is the first I'm hearing of it, if you could please contact me directly at Dayna@purelystorage.com I'd like to look into this right way.
24/7 Access Should be Included in Price
I wish 24/7 access would just be included in the normal price. I feel like I shouldn't have to pay extra for that. Otherwise, friendly staff and no issues so far. Seems secure.
26 September 2019
Unprompted review
Reply from Purely Storage
Thank you for your review. We try to limit 24/7 access in order to provide better security on our property, so unfortunately we do have an extra cost associated with that for now. We will take your opinion into consideration as we are always looking for ways to improve.
Thank you to all
Thank you to all , You guys have always been very polite and pleasant so thank you have a great day! Dana Allen
26 September 2019
Unprompted review
Reply from Purely Storage
Thank you Dana! It's lovely having you as a customer.
we had great personal service and the…
we had great personal service and the manager has been both accommodating, thanks again.
23 September 2019
Unprompted review
Reply from Purely Storage
Thank you, it's a pleasure doing business with you.
I could pay ahead of time which is what…
I could pay ahead of time which is what i valued at tje time
22 September 2019
Unprompted review
Reply from Purely Storage
Thanks for your review Jonathan, we try to make payments as easy as possible for our customers.
Reply from Purely Storage
Thank you Arica, we appreciate you taking the time to review us.
stored my car there when i was gone…
stored my car there when i was gone for a week. no problems with it when i got back.
22 September 2019
Unprompted review
Reply from Purely Storage
Thank you for your review Vivian, we are always happy to help.
Reply from Purely Storage
Thank you Yolanda, we love to see compliments about our team!
The employees were extremely helpful in…
The employees were extremely helpful in finding us a spot to leave our car
22 September 2019
Unprompted review
Reply from Purely Storage
Thanks Daniel, I'm so glad we could help you out.
Reply from Purely Storage
Thank you Maria, we aim to only hire the very best for our team.
We had a good experience there
We had a good experience there, staff very nice n helpfull.
21 September 2019
Unprompted review
Reply from Purely Storage
Thank you Daniel, we are always happy to help.
They have friendly staff and the…
They have friendly staff and the storage is clean the hole grounds r clean u don't see any trash around anywhere.
21 September 2019
Unprompted review
Reply from Purely Storage
Thank you Debby, our awesome team works hard to keep everything looking great for you!
There can't be a better storage place…
There can't be a better storage place anywhere.
20 September 2019
Unprompted review
Reply from Purely Storage
Thank you for the kind review Thomas!
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