PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to order the supplies I needed. They arrived quickly and cost was reasonable. I will definitely order from Pure Filters again.
Lied about an in stock product. Then when I called was told 4-6 weeks
I purchased a furnace humidifier and am very pleased about the price and the delivery. Haven't installed it yet but everything so far has been great. I would look to Pure Filters again when I need anything, they seem to have a large list if merchandise.
Ordered 5 of 16x25x5 which qualified for free shipping. Was sent 16x25x4. They would take back if I paid return shipping. Quote for return shipping label from them was more than the cost of the filters! Won’t be a repeat customer!
I have hard to find filters. PureFilters have them, and at a good price. Delivery was quick.
Ordered the furnace filters on-line and they were delivered to my house within a few days. I am very pleased with the service and the quality of the product.
I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, some even alluding to the site being untrustworthy. I am glad I decided to give it a try, and I must say the transaction was seamless. The specific humidifier I wanted to buy was more cost-effective on their website than every other website. The item was ordered on Monday, and by Wednesday, it was promptly delivered to my home around the Brantford area. I highly recommend the seller!
PureFilters has a great product selection to meet my needs. When my product order is fulfilled, PureFilters does a great job of keeping me up to date on the order status and delivery expectations.
Ordering was simple and they arrived in just a couple of days
Company had no record of our purchase and when they finally found it several days later,they advised it would be too difficult to ship and they cancelled the order. Wonderful service! NOT!
This company’s customer service is second to none! Support Canadian, support small businesses. I trust them with all my filter needs. Special shout out to Donna!

Reply from PureFilters
PureFilters was one of the few places where i could find the right filter for my AirVac, and the pricing was fair. The updates after ordering were clear, and the delivery earlier than expected. Overall, very smooth experience and great customer support

Reply from PureFilters
Slow shipping. I missed the pre Christmas 10% bonus by one day and when I asked if I could still get a bonus,I did not get a reply.
Website was easy to use and the furnace filters we ordered came quickly and were exactly what we needed.

Reply from PureFilters
Quick and easy ordering. And fast delivery. This was my first purchase with Pure Filters and had a great experience.

Reply from PureFilters
This is not a legitimate business. Do not give them your money! I placed an order weeks ago and nothing ever got shipped. Asked for refund and am still waiting. They charge your card instantly and start spamming you every day with promo emails. Now I have to file complaint with VISA and probably wait months to get refund. AVOID this company! It's a scam!
Good prices and wide selection of products. Everything shipped quickly and there were no hassles or delays. Glad to support a Canadian company

Reply from PureFilters
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.