Pureclo Reviews 

Ordered a pair of trousers on line, sent a completely different pair and now they won't respond to any emails advising how I can return this inferior pair of trousers sent to me. Wish I'd read all the negative reviews before buying. A total sham.

My husband ordered one pair of pants. When they arrived, they were clearly the wrong size - a few inches too short. They were approx. $100.00. He has had nothing but problems trying to get this resolved. He had to send photos of the pants to them? They offered him a 20% refund. Terrible company. DO NOT ORDER FROM THEM

I made the mistake of ordering without checking the reviews first. Please don't repeat it.

The product quality is poor, and what arrived looks nothing like the photos on the website. The sizing was also badly off, by as much as 5 inches.

Read the reviews before you purchase. I didn't, and I regret it. In my opinion, this company should not be allowed to keep selling online.

Wrong item sent and trying to get intouch with them is proving impossible having sent no end of emails.

This is a scam. Similar experience to other reviewers: wrong shipping, follow-up then communication drops, months of delay, and then no product and no refund.

Didn’t get my order
I hope it was not a heist

The worst experience I’ve ever had I’ll never order from pureclos !!!!!!!!!!!!
Shame

Order placed on 9th Oct. Still waiting for delivery

Order not received yet!!!
I placed an order on 8th October 2026 and paid £79 €. The advertised delivery time was 8 - 12 working days, but almost a month later, our order still has not arrived.

The tracking link provided gives no useful information, and I have been unable to obtain a clear delivery date. I have emailed the company twice and received no response.

Having paid in full, I would expect at least an update about my order. The delay and lack of communication have been extremely disappointing.

Based on my experience, I would not recommend this company.

the items have still not arrived after 4 weeks. I have asked on 4 occasions for an estimated delivery time and each time had no reply

They are complete frauds. Stuff sent is from some random extremely poor-quality stuff with chinese name on it. No where it is branded Pureclo. This is 100% a sham. The stuff supplied is wrong size, cheapest material and nowhere close to what was advertised. Also it came from China after 6 weeks. Sham Sham Sham and a big scam. Needs to be investigated by authorities in UK

This company must be procecuted. I did make an order the 23.09 wich I recalled within 48 hours. The 02.10 Pureclo confirmed my cancelation and the refund allowing 10 working days to receive the refund back on my CC. The 16.10 I tried to contact them, writing that I still had no refund. A week later they responded to my mail with the message that the refund had been done already a longer time. I wrote them that there was no refund yet. As you might expect.....no response, no refund, nothing. After all this time, I have now initiated a "chargeback through my debit-card bank" in an attempt to recover my money.
Pureclo, a Brasilian responsable called Franca, office in London with Peter as contact, products from China. Be carefull with them.

Made the order waited one month no update sent 2 follow-ups no answer back . Finally made request to withdraw and received confirmation. Still no refund . Very bad customer service I believe this website is a scam be extremely cautious

My husband ordered 2x trousers paid £115 and got back totally different to what he ordered after waiting a month. Cannot get hold of them to discuss refund/return not even on the website nothing works. This is absolutely disgraceful and should be taken of website really bad business... people losing their money.

If I could give 0 stars I would appallingly customer service ,
Goods not arrived ! No reply to emails
I placed an order on 29 September 2026 and paid £57,99
The advertised delivery time was 5–9 working days, but almost a month later, our order still has not arrived.

The tracking link provided gives no information,unable to obtain a clear delivery date. I have emailed the company twice and received no response.

Having paid in full, I would expect at least an update about my order. The delay and lack of communication have been extremely disappointing.

Based on my experience, I would not recommend this company.

I placed an order on 24 September 2026 and paid £119.18. The advertised delivery time was 5–9 working days, but almost a month later, our order still has not arrived.

The tracking link provided gives no useful information, and I have been unable to obtain a clear delivery date. I have emailed the company twice and received no response.

Having paid in full, I would expect at least an update about my order. The delay and lack of communication have been extremely disappointing.

Based on my experience, I would not recommend this company.

Terrible service, I’ve been waiting for my order more than 6 weeks and nobody is responding

In April this year I ordered a special pair of black trousers for £60, with mesh panels claimed to keep you cool in hot weather and to be made of high quality material which was very stretchy. 5 x stretch was claimed. After a month a normal pair of black trousers arrived and after months of emails and photos they finally gave me a return address in China with no prepaid label. Avoid this company at all costs! They pretend to be a uk company exaggerate their products and pretend to be helpful but actually do nothing to solve the problem.

The company could improve by changing the name to PoorClo - and their tag line: tailors to dwarves.

Exceptionally long delivery time, poor quality goods, and clearly they paid no attention whatsoever to the size instructions. Avoid this company entirely. Whatever the media says, there is no danger of the Chinese taking over the world or anything else: even Americans could probably deliver better quality!

I ordered a pair of trousers a month ago and i am still waiting for them. went onto Pureclo "track my parcel" which only told me that the shipping details had been sent from China