Pure Chat Reviews 5

TrustScore 2.5 out of 5

2.5

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Company details

Information provided by various external sources

Simple live chat software for websites. Chat with website visitors. Capture more leads. Improve conversion. 200,000+ live chat accounts and growing. Get it free! Generate more leads and drive sales with Pure Chat. Add live chat to your website to engage visitors and customers! Designed just for small business, Pure Chat helps you message multiple leads and customers at once--instead of spending hours talking on the phone! Chat with new website visitors at your desk or on the go with our mobile apps. Pure Chat is simple and intuitive unlike other enterprise-focused chat software companies. Get started today for free! Since launching in 2012, small businesses have generated over 2.8 Million chats on the Pure Chat platform. In April 2015, Pure Chat secured $1.5M in seed funding to fuel growth. Pure Chat made with love by a group of highly caffeinated, nerf gun aficionados in sunny Scottsdale, AZ.


Contact info

  • 13835 N Northsight Blvd, 85260, Scottsdale, United States

  • purechat.com

2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Customer service is non-existent

Customer service is non-existent. You can email "support" until the cows come home. They just will NOT reply.
The app is good (we've used it for 7 years) but you had better hope you never have a technical issue but they simply ignore their ($1,000 a year) paying customers.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Bought a envy 6032 printer last week…

Bought a envy 6032 printer last week from Currys all OK until I sent it up, didn't give me the 5 months free ink trial, sent HP a message no reply. Called the helpline told me they would call me back.. went on Purechat which was a link on their web page. Very strange conversation I thought it was a scam still not sure, very unprofessional service.
I won't be having the free ink trail very difficult company to contact. And Purechat weird customer service Scam?

30 November 2020
Unprompted review

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