The online instructions for setting up the gift card were very clear & precise. Then using the card to buy from my selected store online was quick & straightforward. A very good service & support p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
as a person not great with technology i found the delivery of card and information very good . However i spent a lot of time going round in circles trying to use card on British Gas website and only a... See more
Company replied
Used the gift card online. Disappointed that it couldn't be topped up, nor added to the Google wallet. Had to spend the exact amount which was tricky as no refunds given. It was a use it or lose... See more
Company replied
Redeeming / accessing the card is easy, but spending it is almost impossible! It doesn't work with a paypal account, apple pay and most other payment accounts. since it's digital, I cannot use it to... See more
Company replied
Company details
Written by the company
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contact info
United Kingdom
- purecard.com
3.6
Average
2K reviews
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Reply from Purecard
Hello Stephanie,
Thank you for leaving a review and sorry to hear you are having issues getting into you account.
We have popped you a user name reminder and password reset in case that helps, however we can see your mobile number still needs verification.
If you are having issues with this, please do feel free to pop our customer service team a quick call and they'll be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Not fit for purpose
This came from BT but now seems to have disappeared and there’s no way of knowing where it is now, instructions when registering the card didn’t explain where it can be spent. Best avoided.
1 May 2026
Reply from Purecard
Hello Andy,
Thankyou for leaving a review.
We have popped you a user name reminder and password reset in case that helps get you back into your account.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
The card works like most Mastercards and can be used to make online purchases, however more information on where you can spend the card can be found when logged into your account.
If you would like to speak to a customer service advisor for more information on how to use the card, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
The BT reward card is great as you can…
The BT reward card is great as you can use it to make any purchase online. Thanks a lot for the welcome gift :)
28 April 2026
Reply from Purecard
Hello Lucia,
Thank you for leaving a review.
We're happy to hear that you find the reward card useful for online purchases and appreciate the welcome gift. Thank you for sharing your positive experience with us!
Kind regards
Pure Card Team
So efficient with consise instructions…
So efficient with consise instructions enabling me to follow!
1 May 2026
Reply from Purecard
Hello Theresa,
Thank you for leaving a review.
We're happy to hear that our clear and efficient instructions were helpful for you. Thank you for your positive feedback; we appreciate it greatly!
Kind regards
Pure Card Team
Reply from Purecard
Hello Les,
Thank you for leaving a review.
We appreciate you taking the time to share your feedback. We're happy to hear that you found the application straightforward and easy to use for online purchases.
Kind regards
Pure Card Team
Reply from Purecard
Hello Jack,
Thank you for leaving a review.
We appreciate you taking the time to leave a review. We're happy to hear that you found it simple to set up and easy to use.
Kind regards
Pure Card Team
Reply from Purecard
Hello Mrs Morton,
Thank you for taking the time to leave a review
We're happy the card worked well for you and that shopping with it was easy! Thank you for sharing your positive experience with our service.
Kind regards
Pure Card Team
Reply from Purecard
Hello Caroline,
Thank you for taking the time to leave a review
We're happy to hear that you found our service easy to use and a great benefit of signing up to BT Broadband. Thank you for your positive feedback!
Kind regards
Pure Card Team
I signed up for the BT Broadband switch…
I signed up for the BT Broadband switch from Vodafone because it is advertised as a £175 payment card. Once signed up and switched II, then received a payment card for £75, this is clearly a marketing advertisement plan. Not Happy.
4 May 2026
Reply from Purecard
Hello Rosie,
Thank you for taking the time to leave a review and sorry to hear you didn't receive the value on the card that you were expecting.
In this case you would need to speak to BT directly regarding the value for further investigation.
Kind regards
Pure Card Team
Reply from Purecard
Hello John,
Thank you for taking the time to leave a review.
We have popped you out a fresh password reset and user name reminder so you can gain access to the account.
If you are getting stuck however, please do speak to our customer service team who who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Not bad but far from great
Not bad but far from great. You can’t add additional funds to it so I’m struggling to see the point. If you wanted to purchase something of greater value than the credit balance of the card - you can’t.
25 April 2026
Reply from Purecard
Hello Nicnacms,
Thank you for taking the time to leave a review.
We do appreciate you feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Easy to setup once it was all done i…
Easy to setup once it was all done i used it straight on and amazon voucher to maximise the way I could spend it down to the penny
24 April 2026
Reply from Purecard
Hello Gavin,
Thank you for taking the time to leave a review
We're happy to hear that the setup was easy and you could maximize your voucher usage. Thank you for sharing your positive experience with us!
Kind regards
Pure Card Team
Thank you BT for my reward
Thank you BT for my reward. A great gift that I added to my Amazon account. Spend at my leisure.
3 April 2026
Reply from Purecard
Hello Pauline,
Thank you for taking the time to leave a review
We're happy to hear that you enjoyed your reward and were able to add it to your Amazon account. Thank you for sharing your positive experience with us!
Kind regards
Pure Card Team
Reply from Purecard
Hello Ruth,
Thank you for taking the time to leave a review
We're happy to hear that the application process was easy and that you received a prompt email. Thank you for your feedback!
Kind regards
Pure Card Team
It was lovely to be able to buy…some garden planters to grow my grandson’s their favourite fruits in
It was lovely to be able to buy something for my garden. I really wanted that I couldn’t justify buying this month extremely grateful. Thank you.
30 April 2026
Reply from Purecard
Hello Sharon,
Thank you for taking the time to leave a review
We're happy to hear that you found something lovely for your garden! We appreciate you sharing your positive experience and are grateful for your gratitude. Thank you!
Kind regards
Pure card Team
I have not used my reward card yet
I have not used my reward card yet. I was disappointed that it had to be used in tech items (unless I’ve got this wrong)
Please advise
3 May 2026
Reply from Purecard
Hello Mrs Peppercorn,
Thank you for taking the time to leave a review.
The card itself is virtual and can only be used online, however it can be used on many items - not just tech.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard. We do appreciate that not everyone is super tech-savvy, so if you would like some help using the card please do contact our customer services team directly. They will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Reply from Purecard
Hello Susan,
Thank you for taking the time to leave a review
We're happy our product is easy to use and that you experienced no problems. Thank you for your positive feedback; we appreciate it.
Kind regards
Pure Card Team
Reply from Purecard
Hello,
Thank you for taking the time to leave a review.
We are really pleased that you are happy with your rewards card.
Kind regards
Pure Card Team
Reply from Purecard
Hello Jill,
Thank you for taking the time to leave a review and sorry to hear you had some issues claiming the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
Kind regards
Pure Card Team
Comments on broadband and rewards card.
The broadband is a good strong and steady signal. The app is easy to use. THE REWARDS CARD WORKS WELL. BUT IT IS complicated to set up. With the help of the advisor I managed to do it.
2 May 2026
Reply from Purecard
Hello Henry,
Thank you for taking the time to leave a review
We're happy to hear that you find the broadband signal strong and the app user-friendly. We appreciate your feedback regarding the rewards card setup and we're glad our advisor could assist you.
Kind regard
Pure Card Team
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