Puresims Reviews 592

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great advice and support from start to finish. The delivery service is consistently described as fast and efficient, with many orders arriving earlier than expected, even for international shipments. People are also very satisfied with the products, noting their quality and the careful packaging, making the overall purchasing experience seamless and highly recommended. However, some customers also noted issues with the delivery company, specifically UPS, mentioning instances where packages were not delivered as expected or had difficulty finding the address. Additionally, a few people experienced incorrect items being sent in their orders, though the company promptly resolved these issues by sending the correct products.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Product

Clients share positive opinions on product quality, with many expressing satisfaction with their purchases... See more

Order

People report positive experiences with order, highlighting the seamless process and quick delivery. Many... See more

Service

Users describe positive interactions with service, consistently praising the exceptional and amazing service... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its quick response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For long i have been searching for a supplier other than the single one here in South Africa selling Fanatec equipment.Unfortunately Fanatec does not ship directly to us.By some miracle i came accross... See more

Rated 5 out of 5 stars

Great company !! Great service !! Delivery company didn’t deliver as is expected nowadays (UPS - Useless Parcel Service) but Pure Sims went the extra step to sort things for me just before the bank ho... See more

Rated 5 out of 5 stars

First time using this company, who were the only place I could find in the UK with stock of the Fanatec V2 CSL Elite pedals. Ordered Wednesday and they arrived 2 days later before the estimated dat... See more

Rated 5 out of 5 stars

My experience with puresims was excellent. I ordered a product on Christmas day and the website stated delivery's would be shipped on the 5th of January. My item actually arrived a few days befor... See more


Company details

  1. Game Store
  2. Computer Hardware Manufacturer
  3. Computer Service
  4. Computer Store
  5. Gaming service Provider
  6. Video Game Store

Written by the company

Puresims is a One Stop Shop for your virtual world. We aim to be able to supply the best products on the market to make building your simulator a breeze.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(592)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

World class customer support

Considering I threw every issue at Christian from Puresims (no original box or printer), he went out of his way to give me the best customer experience. The replies were extremely fast and helpful. I will definitely be using Puresims in the future for all future sim purchases.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy order and quick delivery

Website makes it easy to find what you want, it even lets you know if the item is in stock or not. Order was dispatched quickly and arrived on time. I have bought a lot of stuff from Puresims now, and they have never disappointed.

3 March 2025
Rated 5 out of 5 stars

Got what I asked for and quick

Got what I asked for and quick! Nice! Well packed too! Had some things from other suppliers just turn up in box and left on door step! Still got what wanted so still happy!

28 February 2025
Rated 5 out of 5 stars

Great service puresims

Called to ask information about my first SIM setup was given very friendly service and the service during and thro to delivery was fantastic,next day delivery as promised and every message answered and dealt with very prompt, will be ordering on a regular basis from puresims as I build up over the years.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Pure Class from Pure Sims

Ashley and his team provide an excellent service, I've been lucky enough to be on a course this week very close to the shop, I bought a seat as I was able to test it first and was told of potential issues if I used VR, and then I was able to try out the QS BT 1 belt tensioner which was amazing, I now have a lot less money in the bank but couldn't be happier with my new toys....cannot recommend enough 👍😁

Chris

3 February 2025
Rated 5 out of 5 stars

Excellent experience

Ordered a number of items from them, contacted them a couple of times and they could not be any more helpful, providing recommendations and pointers and just general useful advice. Clearly a company that cares about their customers and will be using them again, only wish I lived closer so I could visit the showroom!

3 February 2025
Rated 5 out of 5 stars

BEST SIM RACING PLACE YOU CAN FIND

Honestly on of the best experiences I've ever had not only in Sim market but as a costumer in general, super fast delivery, super fast email response. Very helpful and friendly staff really makes a difference. From now on my main place to fulfil my sim needs.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Ordered an item that was showing in stock, it arrived next day as they said it would. Had a query so called them first, they picked up the phone. Can’t ask for more than that, will certainly use them again

16 January 2025
Unprompted review
Rated 4 out of 5 stars

Little or no instructions 🤬

I would of given this 5 stars. But the lack of helpful information in the instructions was non existent 😞. Struggled so much to put it together

2 January 2025
Puresims logo

Reply from Puresims

Hello Paula,

Thank you for the review. I'm sorry you suffered this issue, I'm afraid the instructions are supplied from our suppliers which is out of our control.

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