Puppies.com Reviews 2,133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the website's excellent design and ease of use, making the search for a puppy straightforward and efficient. The platform's ability to connect users with verified breeders and provide detailed information about the puppies, including photos and descriptions, is highly appreciated. Many people found the communication with sellers to be very easy and direct, leading to positive interactions and successful adoptions. Reviewers consistently praise the staff and breeders for their kindness, efficiency, and genuine care for the animals, ensuring a smooth and stress-free process. However, some customers also noted that messaging could be more streamlined, suggesting improvements to the communication system. A few other people also felt that there were too many unverified listings on the site, leading to concerns about its reliability and causing some reputable breeders to stop using the platform. There was also an instance where a customer experienced serious health issues with a puppy shortly after purchase, and the seller did not resolve the issue to the customer's satisfaction.

What people talk about most

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Product

Customers had positive experiences with product, with many expressing happiness with their new puppy... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Staff

Clients share positive opinions on staff, frequently describing them as kind, helpful, and professional.... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that communication with sellers and breeders was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased our Miniature Dachshund from Tanika Herndon from Fredericksburg, Virginia. She was excellent. Response time was prompt, friendly, courteous and professional. My puppy was everything she s... See more

Rated 5 out of 5 stars

The platform simply worked, great filters available and the experience searching for a puppy was great. Being able to communicate with the seller in the platform was great too. I also appreciate not... See more

Rated 5 out of 5 stars

The website is well designed. You can limit your search in a variety of ways. We prefered to use the distance around our town that we were willing to drive to. The dog listings had excellent informat... See more

Rated 5 out of 5 stars

Website is very easy to use and find what you are looking for. Seller information is laid out with everything provided and pictures. No issues, and an awesome purchase experience. Seller was very frie... See more


Company details

  1. Online Marketplace
  2. Dog Breeder
  3. Pet Adoption Service
  4. Pet Store

About Puppies.com

Written by the company

Welcome to Puppies.com! We're the trusted place online where millions of people have found their new furry family members since 2003.

Our easy-to-use site connects puppy lovers with caring, trusted breeders. We’ve helped countless families safely find the perfect puppy to match their lives. With millions of successful matches, we’re proud to be a reliable and loved resource in the puppy community.

Searching for your new puppy is fast, simple, and free. You can quickly filter by breed, age, gender, price, and location, so it’s easy to find exactly what you're looking for.

The Puppies.com platform is designed to provide clear, detailed puppy profiles along with tools that help users research, ask questions, view credentials, conduct customized searches, set preferences, and communicate securely.

Features such as structured listings, ID verification tools, customer reviews, educational resources, and in-platform messaging are intended to support transparency and thoughtful connections between puppy listers and puppy searchers alike.

Breed Matchmaker tools help visitors learn more about different breeds and identify options that align with their lifestyle. Puppy seekers can also narrow their search by age, breed, location, and other criteria to help find the best fit.

At Puppies.com, we’re committed to making your puppy search a joyful, safe, and rewarding experience. Join our community and start your journey toward a lifetime of tail wags and puppy kisses.

Welcome to Puppies.com—trusted by millions for paws-itively happy families!

Find Your Perfect Puppy Today!

Written by the company

Connecting Paws With Families Since 2003
With millions of happy puppy connections since 2003, you, too, will find the perfect puppy match for your lifestyle and personality.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome experience!!

Website is very easy to use and find what you are looking for. Seller information is laid out with everything provided and pictures. No issues, and an awesome purchase experience. Seller was very friendly and truly loves his animals.

2 May 2026
Rated 5 out of 5 stars

Loved the ease of searching & seeing verified breeders.

When using puppies.com, it was so easy when doing a search for exactly what I looking for, such as, breed and sex. There are lots of things people can select that they may want in a dog. All these are so helpful so everyone can find exactly what they're looking for.
I greatly appreciated seeing the green check marks showing what the breeder has been verified for. These made me feel at ease & know these breeders are legitimate.

30 April 2026
Rated 5 out of 5 stars

Great experience

It was an easy transaction Ms. Janice took care of everything and we will definitely use her again in the future

26 April 2026
Unprompted review
Rated 4 out of 5 stars

Puppies.com was wonderful EXCEPT

Puppies.com was wonderful EXCEPT as I discovered after having my puppy awhile and after hiring a dog trainer, it was obvious my puppy was never handled or properly socialized by the breeder they represented , leaving me with a puppy that does not want to be held or picked up. Very sad for me. I could not find a way to review this breeder thru Puppies.com.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Legit Site

There are a lot of sites out there that are not legit. In this day and age folks are doing anything they can to try to steal your money. Puppies.com is the real deal! I searched long and far to find a legitimate source for a new puppy. I’m so happy that I found puppies.com. The process was smooth and simple. We love our new fur baby. Thank you so much!!

27 April 2026

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