PuppHub Reviews 17

I have reached out 3 times to the only customer service contact listed, I have not had any response. I received my package and opened the box, the product was much too large, and I put the item back in the box and emailed the company immediately afterward. I have had to reach out two more times since there has been no response. I feel like an idiot because I usually do more research on new companies I order from. I work in customer service and understand the need to provide a prompt turnaround time when it comes to communicating after a customer reaches out.

Wouldn’t give this company any stars if that was an option. I never received my oder which was placed mid September. I have emailed numerous times with no reply except for one. They said to contact our local USPS to try to track it down! Great customer service. I want a refund but they won’t give me one. Is this company just scamming people?!

The pupphub water bowl does exactly what it claims. No more water all over the floor! I even bought two more for gifts for Labrador Retreiver owners. They are normally notorious for being messy drinkers. It worked for them too!
The product came quickly, as expected.

Got what I wanted at good price point. I purchase 4 identical items for my kids dogs for Christmas. All my kids love the reduction of water mess with the zero splash.

Quick delivery. Fantastic product.

This really does work! I got three for my big dogs. However, for small dogs
It’s a little difficult for them because the hole for the water is hard for them to reach. You must wash the bowls out pretty much daily depending on the dogs that use it! The bowls are awesome for keeping the water in the bowls and not all over the floor.

These bowls really work, I have 2 huskies and was always cleaning up after, but no more these water bowls are great

I had an absolutely wonderful shopping experience on this pet website. The selection of products was extensive and diverse, covering everything my dog could ever need.

The customer service was exceptional. Whenever I had a question or concern, the response was prompt, friendly, and helpful. They truly went above and beyond to ensure my satisfaction.

Overall, I couldn't be happier with my shopping experience on this pet website and would highly recommend it to all fellow pet lovers.

This brand truly stands out in the pet products industry! They consistently focus on the needs of pets and continually innovate to provide high-quality products. Their designs balance practicality and aesthetics, making them a favorite among pet owners. What’s even more commendable is their strict quality control and excellent after-sales service, which give consumers great peace of mind. Whether it’s the durability of their products or the brand’s reputation, they are a trustworthy choice. This brand not only brings joy to pets but also ensures satisfaction for every pet owner!

Drop seller based in China despite UK looking website. Charges at least double what you would pay elsewhere. Returns are a nightmare and price against quality is very wide. Avoid and save a lot of cash and pain

Do not order any products from this company. If your pet does not like the product for any reason or will not use it, they will not accept a return and refund your money. I am stuck with a cheaply made $60 water bowl my dog can't fit his face in and they refuse to accept the return and refund my money because the "measurements are in the description". If I order an XL shirt and it doesn't fit right, I am not refused a return because the "measurements are in the description".
This company is crooked and care nothing about the customer or their pets. Pitiful.

Does not work for my Boerboel; his drool is still everywhere.

I ordered 2 bowls and a mat on 12/6/23. After 10 days I still couldn’t track my package. I contacted customer support they said I have wrong information and to track it through their link they sent. My items still had not shipped as of 12/17/23. I contacted customer support and asked to cancel and refund my money. All of a sudden the item was shipped only for customer support to tell me they are now not responsible for my order because I purchased insurance. Today is 12/21/23 and I still don’t have my package. Also buyer beware it comes from China. I highly don’t recommend doing business with them. I could’ve purchased the same items on Amazon (Made in China as well) and received them in 2 days. Never heard of a business not being liable after it ships. SMH

The product is fantastically packaged and built. My dog isn't splashing water around through his big mouth. Mostly quite happy with the product except for 4 things.
1. The smart floating plate seems to be collecting water and isn't easily removed. I wash the entire product every morning to avoid impurities and dust etc on the product. Then I noticed the smart floating plate has small holes through which the water seeps in and stays. I don't like this and doesn't seem hygienic.
2. The filter change every month is a hassle which I don't want to spend on more and which I don't want to remember. Where do I get these filters? How much does it cost? After spending AED 150 on my dogs water antisplash bowl, now, I have to spend money on these filters.
3. Your instruction manuals should be more informative. For example: it should have mentioned the smart float plate water collection, it should have more details about its maintenance.
4. The dark grey square fixture on top which stops the smart floating plate from coming out of the bowl is quite brittle and gets easily damaged. I am already using a thin cello tape to hold it together.

All in all, I just feel like I am being a part of business loop where one need is fulfilled but the product is designed to add another expense or sub requirement to fulfill my primary need.

Would I continue using your product and buying filters for AED 61 per month, NO!

Products are great!
They look amazing and they work perfectly! No spillings on the floor and the pup at home loves it! I bought the Zerosplash bowl, the slowfeeder, the adjustable stand and a slipmat 🤩👌🏼 Shipment took some time, but living in Norway I’m quite jused to waiting a while for packets from other continents 😅 Overall recommend this to all dogowners!

Highly recommend PuppHub! The customer service was great and I’m incredibly happy with the products I have received😊 the zero splash bowl is perfect for those dogs who tend to make a lot of mess. Overall had a wonderful experience buying from them and will definitely be purchasing more products from PuppHub in the future!

First time purchasing from this website and their products and customer service is amazing. I bought the Zero Splash bowl and a tennis ball launcher and both works perfectly and arrived within a week which was amazing. Will definitely be purchasing again from this company and recommend to others highly ⭐️⭐️⭐️⭐️⭐️