Pupnaps Reviews 

414
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... See more

Company replied

Rated 4 out of 5 stars

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... See more

Company replied

Rated 4 out of 5 stars

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... See more

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Rated 5 out of 5 stars

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... See more

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3.3

Average

TrustScore 3.5 out of 5

414 reviews

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3.3

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(414)

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Rated 5 out of 5 stars

Great customer service

Great customer service - The website was not working properly - getting stuck on the payment. Emailed them to notify the problem and they processed my order manually in a very timely manner.

21 July 2022
Unprompted review
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Reply from Pupnaps

Hi Lynne,
I'm so sorry to hear that you have experienced some issues in our website!
We are thrilled to hear that you are happy with our service anyway :)
Thank you so much for your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

THE BEST BED

Our pup loves her new bed! She takes herself in there all the time. She is sleeping the the night and it’s so warm and snuggly I have to fight to keep my kids out! Well worth it!

21 July 2022
Unprompted review
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Reply from Pupnaps

Hi Julia,
Thanks so much for providing such positive feedback! We are thrilled that we have been able to provide a comfortable product for your pup :)

Thanks for your support!

Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Excellent

Excellent! Bought a size L for my Labrador, who rarely had a chance to use it initially. My cat loved the bed so much, the dog ended up sleeping on the floor next to it! So, bought a size S for my cat too:) Now both animals sleep soundly. They took to the bed straight away. They sleep all night, and allow us to have a sleep in on the weekends. Winner! No issues trying to establish ‘buy in’ from them! Wishing I had purchased these years ago.

17 July 2022
Unprompted review
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Reply from Pupnaps

Hi Sheree,
Aw, how sweet! We are thrilled that both your cat and Lab love their beds, and that they allow you to get in a few sleep-ins now, too!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

A grown up bed

Pup has grown and thought he fitted better in big sisters bed. No option, second large bed had to be ordered. They love them🥰🥰🥰

17 July 2022
Unprompted review
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Reply from Pupnaps

Hi Ross,
We're so happy your pups both love their large beds!
Thanks so much for providing your feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

My dog loves it❤❤

My dog loves it and it is still slightly big as she is still growing. She sleeps soundly on it all night. It arrived very quickly and was reasonably priced

15 July 2022
Unprompted review
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Reply from Pupnaps

Hi Clare,
It's lovely to hear that your pup has warmed to her bed - hopefully it will be able to keep her comfortable as she grows!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Greatest bed

I have had one of these beds for 2 years that my cats sleep in I have purchased anther for my new pup. They are the best on the market for comfort and washability. I have had cheap ones but they do not compare.

15 July 2022
Unprompted review
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Reply from Pupnaps

Hi Julie,
Thanks so much for providing such positive feedback! We are thrilled that we have been able to provide a consistently comfortable product for your pup.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Ordered cover for our boxer girl’s bed

Ordered cover for our boxer girl’s bed. Love being able to remove cover for washing. We take it in the caravan too, so I know she’ll settle and sleep through the nights.
She is an anxious pup and usually takes time to adjust to new things, but she took ownership of her pup naps bed immediately.

15 July 2022
Unprompted review
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Reply from Pupnaps

Hi Judy,
We are so glad that your Boxer has taken to her bed right away, and that it's helped her to sleep through the night.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Lovely comfy bed

My two little mini Foxies are sharing a medium size bed and they love it. Some mornings they don’t want to get out which is unusual for them. They seem very comfortable and content with it.
I love having a spare cover and being able to wash the cover. I had a different brand where the cover was not removable so his is better.

14 July 2022
Unprompted review
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Reply from Pupnaps

Hi Caz,
Aww, how cute! We love hearing that your pups love to share their bed and that they're comfortable and content!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Purchased my second pup naps calming…

Purchased my second pup naps calming bed for our 10 year old Staffie
She absolutely loves the bed
Great product prompt delivery
Happy customer

14 July 2022
Unprompted review
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Reply from Pupnaps

Hi Petra,
It's great to hear that your Staffie is loving her bed, and that you're a happy customer too!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Jed's Calming beds.

This is our 2nd Pupnaps bed. Our Staffy Jed who is 14 years old and suffers from anxiety, loves his beds. We bought the 2nd one to leave at our holiday house so he's comfy there too.

13 July 2022
Unprompted review
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Reply from Pupnaps

Hi Cheryl,
Oh, we are so happy that our beds have been able to reduce Jed's anxiety and bring him all the peace and comfort he deserves!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Super Happy

came within a week , amazing size. Partner falls asleep in it with out rottweiler

13 July 2022
Unprompted review
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Reply from Pupnaps

Hi Annabelle,
It's so good to hear that our beds are loved by your rottweiler... and your partner too!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Happy, happy, happy

This is our third bed for our babies & as always super happy with your service & the dogs are warm & comfy

11 July 2022
Unprompted review
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Reply from Pupnaps

Hi Kath,
Oh wow! We're so happy that you've chosen Pupnaps 3 times and you've been satisfied each time.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Second bed…she loves it

The second pupnaps bed for our fur baby. She loves her bed as she feels the cold and it’s great comfort on her ageing joints. Prompt service and couldn’t fault the order process. Well done pupnaps

9 July 2022
Unprompted review
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Reply from Pupnaps

Hi Susan,
It is so great to hear that our beds have been able to provide your pup with comfort during the winter months, and that you were happy with our efficient service!
Warm regards,
The Pupnaps team x

Rated 2 out of 5 stars

We purchased the medium in navy

We purchased the medium in navy, we also have the extra large in pink which is great . The medium is flimsy and no support like the next size up. It has all bunched up in the base, very unhappy with the quality for $150 wish I bought one from PETstock instead. Did email straight away and was told pretty much bad luck. Didn’t get the option to swap it for extra large and I would have paid the extra money.

9 July 2022
Unprompted review
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Reply from Pupnaps

Hi Paula,
We are truly sorry to hear that you were disappointed with the filling in your medium bed. Unlike our XL Beds, which are filled with memory foam, our small-large beds are filled with a softer, less dense polypropylene filling. This was because we found larger pups to require more support than their smaller friends.
As we really value our customers, I would love to help provide a resolution to this matter. I will be reaching out shortly, so please keep an eye on your emails.
Apologies again for any trouble this may have caused.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

First time buyer and a happy customer

After contemplating for a long time if I should get my dog a pupnap bed or not, I decided to bite the bullet and get one after I'd seen the offer 'bed + extra cover'. I'm glad I did! Lucky absolutely loves his bed and I don't worry as much when I leave him when I go to work.
The bed is soft and luxurious to touch.

8 July 2022
Unprompted review
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Reply from Pupnaps

Hi Mary,
It is so good to hear that you're satisfied with your purchase and that it's been keeping Lucky free from worry while you're at work!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

paws up from the pups!

I have 4 Pupnap beds. Our pup absolutely love them. great idea being able to wash the covers particularly for our very old dog. I thoroughly recommend these beds!

7 July 2022
Unprompted review
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Reply from Pupnaps

Hi Mary,
Wow! It's so great to hear that your pups love their beds so much that you have bought several!
Thanks so much for recommending our beds, we really appreciate it.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Happy chilax puppy

Our pup Pip love love loves her new bed. Very happy with the purchase. Very happy with the quality of the product. The fact that it comes apart for washing is awesome. It's our second pupnaps bed, would not have anything else. Thank you thank you 🙏 Pip thanks you also 🐾🐾

6 July 2022
Unprompted review
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Reply from Pupnaps

Hi Josine,
We are so happy to hear that Pip loves her new bed, and that you are a loyal Pupnaps customer!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

I have 3 And They Share It And Love it…

I have 3 And They Share It And Love it ❤️ So Happy Fur Mummy ❤️

5 July 2022
Unprompted review
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Reply from Pupnaps

Hi Belinda,
We are so glad to hear that your pups love sharing their beds!
Thanks so much for providing your kind feedback, we really appreciate it!
Warm regards,
The Pupnaps team x

Rated 3 out of 5 stars

Sub-par, not comforting or supportive. Expensive.

I didn't have my dog with me so have had to wait until outside the 2 week returns period to test the bed.
Unfortunately, the bed has sub-par inner padding. Despite it having the full two weeks to fluff up (with some fluffing from me as advised on the packet) as soon as my dog got in it, it started to bunch and I can feel the floor.
If I had paid half the price I paid I would still be unimpressed.
It's possible this is a QC issue, but as I said I had to wait out the returns period before I saw my dog.
The only reason the product is getting 3 stars is because of the good customer service I received during purchase.

3 July 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi there,
We are so very sorry to hear that you are disappointed with the quality of the bed you received. This sounds like an issue in production, so please accept my sincerest apologies for this.
While we do recommend fluffing up the beds to remedy such issues, I understand that this has not worked for you.
As customer satisfaction is very important to us, I will be reaching out soon to help provide a resolution for this matter, so keep an eye on your emails!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Divinely snuggly and such quality!

My two poodles LOVE their snuggly pupnaps beds. I love how it has a washable cover and is really well made. My kids wanted to sleep on it. My toy poodle snuggles into her medium size every night and we almost lose her. She probably only needed a small size, but she loves it!

2 July 2022
Unprompted review
Pupnaps logo

Reply from Pupnaps

Hi Erin,
It's so nice to hear that your poodle pups love their beds and that the removable covers have made washing easy!
Warm regards,
The Pupnaps team x

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