The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
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Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
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Company details
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Fast processing and product works
4 April 2026
Reply from Pup Labs
Hello Joseph,
Thank you so much for sharing! We’re glad to hear your order was processed quickly and that the product is working well for your pup—that’s exactly what we aim for. 🐾💛
We truly appreciate you taking the time to leave your feedback!
— **Pup Labs Customer Care 🐾
Easy to do business with
Easy to do business with. Breathies product really works.
Always professional and easy to talk to. Always prompt response
11 April 2026
Unprompted review
Reply from Pup Labs
Hello Diane,
Thank you so much for your kind words! We’re thrilled to hear that you’ve found us easy to work with and that the Breathies product is working well for your pup. 🐾💛
It means a lot to know our team has been professional, responsive, and easy to talk to—we truly appreciate you taking the time to share your experience!
— **Pup Labs Customer Care 🐾
Love the product but don’t need auto…
Love the product but don’t need auto shipments. Emailed to cancel and explain why. Have not received answer telling me that it has been cancelled. Website says you can cancel at any time but only by email.
9 April 2026
Reply from Pup Labs
Hello Gloria,
We’re truly sorry for the frustration and lack of confirmation—that’s not the experience we want for you, especially after you took the time to reach out.
We completely understand wanting the product without ongoing shipments. Your subscription has now been canceled, and no further auto-shipments will be sent.
We’ve also reached out by phone and email to ensure you receive confirmation and that everything is properly taken care of.
If you have any questions or would like additional confirmation, please contact our Customer Care team at 855-207-7351—we’re here to help and make this right.
— Pup Labs Customer Care 🐾
I have two elderly dogs
I have two elderly dogs, and to take them to the vet is very costly. They want over $400 each to cleaning their teeth. I can't afford that. I am 76 and on a fixed income. My dogs have been on your product for awhile now. Bad breath is getting better and the stuff on their teeth is much better.
1 April 2026
Reply from Pup Labs
Hello Aleda,
Thank you so much for sharing this with us—it truly means a lot. We understand how challenging it can be to balance care for your pups while managing costs, and we’re so glad to hear the product is helping improve their breath and teeth.
It’s wonderful that your pups are seeing progress, and we hope they continue to feel better and more comfortable. 🐾💛
We truly appreciate you trusting us to be part of their care.
— Pup Labs Customer Care 🐾
I did NOT order a subscription
I did NOT order a subscription. STOP and cancel everything now
4 April 2026
Reply from Pup Labs
Hello Terralyn,
We’re truly sorry for the frustration and urgency of this situation—we completely understand how upsetting this must feel, and we sincerely apologize for the inconvenience.
Due to the inconvenience, your subscription has now been canceled, and no further shipments or charges will occur. We’ve also reached out by phone and email to ensure everything is fully taken care of on your account.
If you have any questions or would like us to confirm the details with you, please contact our Customer Care team at 855-207-7351—we’re here to help and make sure this is fully resolved.
— Pup Labs Customer Care 🐾
Satisfied
Received the product promptly. Have only used two days and so far it looks pretty good. I hope that it continues to help my fur babies ears. I hate to see him in discomfort. Thanks for your product.
3 April 2026
Reply from Pup Labs
Hello Kim,
Thank you so much for sharing your experience! We’re glad to hear your order arrived promptly and that things are off to a good start.
We completely understand how hard it is to see your pup uncomfortable, and we’re hoping the product continues to bring them relief. 🐾💛
We truly appreciate your kind words and your trust in us!
— **Pup Labs Customer Care 🐾
Well the ears drops is making my dog s…
Well the ears drops is making my dog s worse. They are very red and sore sh won't let me touch her ears. U think she may be allergies to ot.
3 April 2026
Reply from Pup Labs
Hello Sarah,
We’re really sorry to hear this—especially that your dog’s ears are red, sore, and sensitive. That sounds very uncomfortable for her, and we completely understand your concern. 🐾💛
For her safety and comfort, we strongly suggest reaching out to your veterinarian as soon as possible, especially since she’s not allowing her ears to be touched and they appear inflamed.
According to our records, you were recently refunded in full. Please contact our Customer Care team at 855-207-7351 so we can give any further assistance needed.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Deborah,
We’re really sorry to hear that you haven’t seen the results you were hoping for with Ginger—that’s definitely not the experience we want for you or your pup. 🐾💛
We understand how frustrating this can be. Due to the inconvenience, we’ve refunded 50% of your last order and canceled your subscription, so no further shipments or charges will occur. We’ve also reached out by phone and email so we can connect and ensure everything is fully resolved for you.
If you have any remaining questions or would like further assistance, please contact our Customer Care team at 855-207-7351—we’re here to help.
— Pup Labs Customer Care 🐾
ive only been using the product for a…
ive only been using the product for a week and i already notice a change in my dog.
3 April 2026
Reply from Pup Labs
Hello Phil,
Thank you so much for sharing this! We’re thrilled to hear you’re already noticing a difference after just one week—that’s amazing. 🐾💛
We’re excited for you and your pup and hope you continue to see even more great results!
— Pup Labs Customer Care 🐾
Order was somehow linked to my son's…
Order was somehow linked to my son's Visa, which he has never done business with you. I entered my info, and my shipping address, which was ignored and order was sent to LA, where my son has not lived for 10 Months. Adding a new set of information was not acknowledged by your system.
9 April 2026
Reply from Pup Labs
Hello Phillip,
We’re truly sorry for the confusion and frustration this has caused—that’s definitely not the experience we want for you or your family. We understand how concerning it must be to see incorrect billing and shipping information used.
We’d really like the opportunity to look into this further and get everything corrected for you. We’ve also reached out by phone and email in an effort to connect and review your account details.
Please contact our Customer Care team at 855-207-7351 so we can locate your account and ensure the billing and shipping information is corrected, and make sure everything is resolved properly. We’re here to help and want to make this right.
— Pup Labs Customer Care 🐾
Freedom Joint drops that works just as…
Freedom Joint drops that works just as advertised! Improvements in mobility is noticeable
7 April 2026
Reply from Pup Labs
Hello Nancy,
Thank you so much for sharing this! We’re thrilled to hear you’re noticing real improvements in mobility—that’s exactly what we hope for. 🐾💛
We truly appreciate you taking the time to leave your feedback!
— Pup Labs Customer Care 🐾
I love dealing with Pup Labs.
I love dealing with Pup Labs.
It's very easy and the products are great!
3 April 2026
Reply from Pup Labs
Hello Kim,
Thank you so much for your kind words—we truly appreciate your support! 💛🐾
We’re so happy to hear you’ve had an easy experience and are enjoying the products. It means a lot to our team to know we’re making things simple and effective for you and your pup.
Thank you for being part of the Pup Labs family!
— Pup Labs Customer Care 🐾
I've send many messages already to…
I've send many messages already to cancel the subscription on this product, because it didn't work for my dog.
You have totally ignored my request!
This is not the way to do business.
So for the love of God can you please cancel my subscription!!
3 April 2026
Reply from Pup Labs
Hello William,
We’re really sorry for the frustration and stress this has caused—that’s not the experience we want for you. We understand how upsetting it is to feel unheard, especially when you’ve been trying to cancel.
Your subscription has now been canceled, so you will not receive any further shipments or charges. We’ve also reached out by phone and email to ensure everything is fully taken care of.
If you still need anything or would like us to review your account, please contact our Customer Care team at 855-207-7351—we’re here to help and make sure this is resolved for you.
— Pup Labs Customer Care 🐾
My conversation was very informative…
My conversation was very informative and helped me greatly for my dogs. Can’t wait to begin the process with all that can help my animals. Knowing that I have a contact to be able to work with makes it that much better thank you!
8 April 2026
Reply from Pup Labs
Hello Lynn,
Thank you so much for sharing this kind feedback—we’re truly glad to hear your conversation was helpful and informative for you and your pups. 💛🐾
We’re excited for you to begin the process and are here to support you every step of the way. Knowing you feel comfortable reaching out to us means a lot, and we’re always here whenever you need assistance.
Wishing you and your pups the very best as you get started!
— Pup Labs Customer Care 🐾
The drops have definitely helped Bear…
The drops have definitely helped Bear with his hips.
3 April 2026
Reply from Pup Labs
Hello Dave,
Thank you so much for sharing this wonderful update—we’re so happy to hear that Bear is doing better with his hips! 💛🐾
It means a lot to us to know the drops are making a positive difference for him, and we truly appreciate you taking the time to let us know.
Wishing Bear continued comfort, strength, and happy days ahead!
— Pup Labs Customer Care 🐾
I must admit...I am happy with the…
I must admit...I am happy with the quick response to make things right. I thought I was going to be scammed by buying something on line, but your staff was curteous and over the top in customer satisfaction. Thank you for being there for me andmy dogs.
9 April 2026
Reply from Pup Labs
Hello Jeffrey,
Thank you so much for sharing this heartfelt feedback! We’re truly glad our team was able to respond quickly and help make things right for you.
We also really appreciate your honesty—trust means everything to us, and we’re happy we could ease your concerns and support you and your dogs. 🐾💛
Thank you for being part of the Pup Labs family!
— Pup Labs Customer Care 🐾
My order was lost by ups
My order was lost by ups, contacted customer service. Within an hour I had received a reply. New order shipped that same day! Love great customer service where you are valued. Great job Pup Labs!
9 April 2026
Reply from Pup Labs
Hello Susan,
Thank you so much for sharing! 🐾💛
We’re so glad we could quickly step in and get a replacement order out to you—that’s exactly the kind of support we strive to provide!
It means a lot to know you felt valued, and we truly appreciate your kind words and support.
— Pup Labs Customer Care 🐾
No more bad breath and teeth getting whiter
I started both my large dogs on pro dent about 2 months ago, thier canines are fully white on the tips, they had been stained with plaque before and they no longer have bad breath.. it’s almost impossible to brush thier teeth and all I do is sprinkle it on their food and they luv it!
8 April 2026
Reply from Pup Labs
Hello Joan,
Thank you so much for sharing! 🐾💛
We’re thrilled to hear your pups are seeing such great results—whiter teeth and fresh breath are such a big win! It’s even better that it’s so easy to use and they love it too.
We truly appreciate you taking the time to share your experience and trusting us to support your dogs’ health!
— Pup Labs Customer Care 🐾
Very quick response with an order…
Very quick response with an order issue. Responded and solved within minutes of me sending an email.
9 April 2026
Reply from Pup Labs
Hello Travis,
Thank you so much for sharing! 🐾💛
We’re so glad to hear your order issue was resolved so quickly—that’s exactly the kind of support we aim to provide!
We truly appreciate your kind words and your trust in us.
— Pup Labs Customer Care 🐾
I purchased the dog ear cleaner
I purchased the dog ear cleaner. Customer service is responsive and great to work with
26 October 2025
Reply from Pup Labs
Hello Howard,
We’re truly sorry to hear that the dog ear cleaner did not work as expected for your pup—that’s certainly not the experience we want for you or your pet. 💛
We understand how disappointing it is when a product doesn’t deliver the results you were hoping for, especially when it comes to your dog’s health and comfort.
If you’d like, our Customer Care team would be happy to review your order and help explore possible solutions or alternative recommendations that may better suit your dog’s needs.
Please feel free to contact us at 855-207-7351 at your convenience so we can help further.
We appreciate your feedback—it helps us improve and better support our customers and their pets.
— Pup Labs Customer Care 🐾
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