The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
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Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
Company replied
Company details
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Loved talking with Nick
Loved talking with Nick. Haven't used the products long enough to rate them. But your support is phenomenal!
6 April 2026
Reply from Pup Labs
Hello Jamie,
Thank you so much for sharing this! We’re thrilled to hear you enjoyed speaking with Nick—he’ll really appreciate your kind words. 🐾💛
We’re also glad our support made a great impression, and we hope you’ll continue to have a positive experience as you use the products.
We truly appreciate you taking the time to share your feedback!
— Pup Labs Customer Care 🐾
I ďo love the product but it comes way…
I ďo love the product but it comes way to often I do need to cancel my subscription at this time thank you Kristy Redmond
7 April 2026
Reply from Pup Labs
Hello Kristy,
Thank you so much for your kind words—we’re really glad to hear you love the product! 🐾💛
We completely understand that the deliveries may be coming too frequently. Your subscription has now been canceled, so no further shipments or charges will occur.
If you ever decide to come back, we’d be happy to help you find a schedule that works better for you. In the meantime, if you have any questions or need assistance, please contact our Customer Care team at 855-207-7351—we’re always here to help.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Cory,
We’re sorry for the inconvenience—we understand how frustrating unwanted emails can be.
We’ve removed you from survey-related emails, so you should no longer receive those messages.
If anything still comes through or if there’s anything else you’d like adjusted, please contact our Customer Care team at 855-207-7351—we’re happy to help.
— Pup Labs Customer Care 🐾
Got a phone call the person helped me…
Got a phone call the person helped me out with my new account she fixed everything for me I give my experience a 5 star ratig
13 April 2026
Unprompted review
Reply from Pup Labs
Hello Tom,
Thank you so much for sharing this! 🐾💛
We’re really glad to hear your call was helpful and that everything with your new account was taken care of and fixed for you—that’s exactly the experience we want for you.
We truly appreciate you taking the time to let us know!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Loretta,
You’re very welcome! 🐾💛
We truly appreciate you taking the time to share your gratitude with us. If you ever need anything, we’re always here to help.
— Pup Labs Customer Care 🐾
A Great Company and a Great Product
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds, creams, etc. - the issues always continued or came back. We went out on a limb and tried Pup Labs, and the results are nothing less than spectacular. No more ear infections, no more skin issues or hot spots, and an overall healthier dog. We use the powder daily on their food and they get one of the stomach treats each day, which they love. We also had an issue with an order being short of a few items, and after contacting them, they reached out almost immediately and sent us the missing items - great customer service.
7 April 2026
Reply from Pup Labs
Hello Robert,
Thank you so much for sharing this wonderful and detailed experience! 🐾💛
We’re truly thrilled to hear your pup is doing so much better—no more ear infections, skin issues, or hot spots is incredible news. It’s especially rewarding to know the daily routine with the powder and stomach treats is working well and that your pup enjoys them too.
We’re also glad our team was able to quickly resolve the missing items in your order and get everything sorted for you. Providing both effective products and supportive service is something we care deeply about, so your feedback truly means a lot.
Thank you again for trusting Pup Labs with your dog’s health and happiness!
— Pup Labs Customer Care 🐾
Great product for dental care
The shipments are always on time. I think one time the shipment was off but Pup Labs was very gracious about getting the product to me quickly. This is such a great product for their teeth and gums, I did not want to interrupt the process. :) I have tried 4 other products to help keep down the tartar and breath odor and this is the only one that has worked so beautifully. I was spending $1800 every year and a half for 2 little dogs dental cleanings. No more. The vet even said recently, their teeth look pretty good. Just a tiny piece of tartar but it's very small. Abby and Jack are our family and they deserve the best. This is the best!
7 April 2026
Reply from Pup Labs
Hello Sheryl,
Thank you so much for sharing this incredibly thoughtful review—it truly means a lot to us! 🐾💛
We’re so happy to hear Abby and Jack are doing well and that you’re seeing such great improvements in their teeth and gums. Knowing it’s helped reduce tartar and breath concerns—and even made a difference noted by your vet—is exactly what we hope for.
We also really appreciate your kind words about our team being able to step in quickly when needed. Most of all, we’re honored to be part of caring for your family and helping you support your pups’ health in such a meaningful way.
Thank you again for trusting Pup Labs with Abby and Jack!
— Pup Labs Customer Care 🐾
When I have questions they always help…
When I have questions they always help n make sure you getting the right things to help your pet n explain any questions you have
7 April 2026
Reply from Pup Labs
Hello Matilda,
Thank you so much for sharing this kind feedback! We’re really glad to hear our team has been helpful and able to guide you in choosing the right support for your pet and answering your questions clearly. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Just very happy with all their products…
Just very happy with all their products that I have tried so far. Thank you
6 April 2026
Reply from Pup Labs
Hello Gordon,
Thank you so much for your kind words! We’re thrilled to hear you’ve been happy with all the products you’ve tried—that truly means a lot to us. 🐾💛
We really appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Horrible experience, never again
I keep receiving e-mails asking me how I liked the delivery. I have yet to receive the product that I ordered. That is the end of this company for me. ☹️☹️☹️😡😡😡
6 April 2026
Reply from Pup Labs
Hello Irene,
We’re truly sorry for this experience—that’s incredibly frustrating, and we completely understand why you’d feel this way. This is not the level of service we aim to provide.
We’d really like the opportunity to make this right. We’ve reached out by phone and email to connect with you and look into your order status right away.
Please contact our Customer Care team at 855-207-7351 so we can locate your order, track your shipment, or arrange a replacement or refund as needed. We want to resolve this for you as quickly as possible.
We sincerely apologize again for the inconvenience and appreciate the chance to fix this.
— Pup Labs Customer Care 🐾
I spoke with Carrisa
Received excellent service from each agent I have spoken with, they have answered all my questions and concerns. Look forward to continue working with them. Thank you!
13 April 2026
Reply from Pup Labs
Hello Cynthia.
We’re truly sorry for the frustration and confusion this has caused—that’s definitely not the experience we want for you. We understand how upsetting it is to expect a larger supply and receive something different.
We’d really like the opportunity to make this right, we have shipped a replacement order at no charge due to the inconvenience, and you will receive an order confirmation.
Please contact our Customer Care team at 855-207-7351 so we can clarify what was discussed, review the charge, and ensure you receive the correct product or resolution. We’re here to help and want to get this fully resolved for you.
— Pup Labs Customer Care 🐾
Future referrals
Everything was fine. I got enough product to last me a bit and canceling for now was fairly easy. Will recommend to friends and family
5 April 2026
Reply from Pup Labs
Hello Sheryl,
We’re really sorry to hear about the difficulty you’ve had canceling—that’s definitely not the experience we want for you. We understand how frustrating this can be.
According to our records, your subscription has been canceled, so no further shipments or charges will occur.
If you have any questions or would like additional confirmation, please contact our Customer Care team at 855-207-7351—we’re here to help and make this right.
— Pup Labs Customer Care 🐾
The dental product has been great
The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and frustratingly ridiculous video I wasn’t inclined to take the call. The success of both of my large dogs teeth made me tough it out.
7 April 2026
Reply from Pup Labs
Hello Catherine,
Thank you so much for sharing this thoughtful feedback! We’re really glad to hear our dental product has been working well for your dogs—that’s wonderful news. 🐾💛
We also appreciate your honesty about the video experience, and we’re so glad you gave the follow-up call a chance and found it helpful. It means a lot to know our team was able to provide real value after your purchase.
We’re excited for you as you begin the Freedom Drops and chews, and we hope you continue to see great results with both of your dogs!
— Pup Labs Customer Care 🐾
Very personal and thorough
Very personal and thorough. Unfortunately, my second order got rescheduled somehow and the whole recommended suppliments did not arrive together 🫤Th e rest will arrive during my vacation and won’t be given in coordination with the prodenta.
6 April 2026
Reply from Pup Labs
Hello Lori,
Thank you so much for your kind words—we’re really glad to hear you found the experience personal and thorough. 🐾💛
We’re very sorry, however, for the inconvenience with your second order being rescheduled and not arriving together. We completely understand how important it is to have everything coordinated, especially when following a recommended routine.
We’d be happy to help look into your shipment and see what options may be available while you’re away. Please contact our Customer Care team at 855-207-7351 so we can review your order and assist further.
We truly appreciate your patience and the opportunity to make this right for you.
— Pup Labs Customer Care 🐾
I never signed up for a subscription…
I never signed up for a subscription but was apparently automatically signed up to the tune of $65 per month. I went on the website to cancel it on 4/1 but they shipped and charged my card on 4/4. I then reached out to the SUPPORT email address and they told me I had to contact support????? Will never buy anything from here again.
4 April 2026
Reply from Pup Labs
Hello Margaret,
We’re truly sorry for the frustration and confusion this has caused—that’s not the experience we want for you. We completely understand how upsetting it is to feel like a subscription was added and then charged after you attempted to cancel.
Due to the incinveinience, we have canceled your subscription , and no further shipments or charges will occur and refunded 50% of your last order. We’ve also reached out by phone and email to ensure everything is being fully addressed.
At your earliest convenience, please contact our Customer Care team at 855-207-7351 to ensure that everything is handled proerly. . We truly appreciate the opportunity to resolve this.
— Pup Labs Customer Care 🐾
An A+ for Products and Service!
As usual, my order was immediately acknowledged, and I was "kept in the loop" from order date to delivery. Pup Labs is the best at communication and service. All of this in addition to wonderful products.
Who could ask for more?
8 April 2026
Reply from Pup Labs
Hello Susan,
Thank you so much for this amazing feedback! We’re thrilled to hear that you felt well-informed throughout your order and that both our service and products continue to meet your expectations. 🐾💛
It truly means a lot to us to know you consider Pup Labs a trusted choice—we’re grateful for your support and kind words!
— Pup Labs Customer Care 🐾
Stop putting people on subscriptions…
Stop putting people on subscriptions they didn’t ask for
6 April 2026
Reply from Pup Labs
Hello Barbara,
We’re truly sorry for the frustration this has caused—we completely understand how important it is to have clear choice and control when placing an order. That’s not the experience we want for you.
According to our records, your subscription was canceled, and your last order was refunded in full due to the inconvenience. Please contact our Customer Care team at 855-207-7351, and make sure everything is resolved properly. We’re here to help.
— Pup Labs Customer Care 🐾
Easy ordering
4 April 2026
Reply from Pup Labs
Hello Christine,
Thank you so much for your feedback! We’re glad to hear the ordering process was easy—that’s exactly what we aim for. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
I’m going to continue using this…
I’m going to continue using this product on my Paris teeth because I do see that it’s working . Her breath smells better but still working on her gums .
2 April 2026
Reply from Pup Labs
Hello Debra,
Thank you so much for sharing this update! We’re really glad to hear you’re noticing Paris’s breath improving—that’s a great sign. 🐾💛
We understand gum health can take a bit more time, so we encourage you to keep using the product consistently, as continued use often helps support ongoing improvement. We’re hopeful you’ll keep seeing positive changes for her.
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
I started using pub labs powder on my older dog
I started using pub labs powder on my elderly dog about a month and a half ago, to avoid sedated teeth cleaning by her Vet. Her breath is so much better than it was and her teeth are beginning to appear a little whiter.
6 April 2026
Reply from Pup Labs
Hello Karen,
Thank you so much for sharing this wonderful update! We’re really glad to hear your senior dog’s breath has improved and that you’re starting to see her teeth look a bit whiter—that’s great progress. 🐾💛
We understand wanting to avoid a sedated dental procedure, and we’re happy the powder has been a helpful option for her so far. We encourage you to keep consistent use, as continued improvement often builds gradually over time.
We truly appreciate you trusting us with her care and taking the time to share your experience!
— Pup Labs Customer Care 🐾
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