puntacanaadventures.com Reviews 

161
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, positive energy, and genuine hospitality, making interactions pleasant and memorable. The service is frequently described as excellent, with many appreciating the well-organized tours, efficient operations, and the team's attentiveness and punctuality for stress-free adventures. People enjoyed their holidays, highlighting beautiful locations and a seamless user experience. However, some people mentioned issues with pickup promptness and time management. Reviewers noted delays in scheduled pickups, extended transfer times, and excursions cut short without explanation, leading to wasted time.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, attentiveness,... See more

Holidays

Consumers find holidays to be positive, with many describing them as once-in-a-lifetime experiences that... See more

Location

Customers had positive experiences with location, with many reviewers describing Saona Island as breathtaking... See more

User experience

Users describe positive interactions with the overall experience, highlighting it as a wonderful learning and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travel a lot, and honestly, very few experiences have impressed me as much as Punta Cana Adventures. Gianni and his team run things like true professionals — perfect organization, positive ene... See more

Rated 5 out of 5 stars

Hi Punta Cana Adventures! My experience was excellent and so much fun. Everyone who assisted us was amazing, and the punctuality was outstanding. This is my second time with you, and I can confidentl... See more

Rated 5 out of 5 stars

Even though the weather was terrible, I enjoyed the resort, the workers were friendly and the room was comfortable. The only concern; I did not get my room cleaned everyday and it was an issue with g... See more

Rated 5 out of 5 stars

From the private transport driver to captain and crew on the party boat, everyone was professional and friendly. They attended to our every need and made this tour an exceptional and memorable experie... See more


Company details

  1. Tour Agency

Written by the company

Discover the most exciting things to do in Punta Cana. We're a concierge service for scheduling your Punta Cana activities before you arrive. We service all resorts and Airbnbs in Punta Cana. Let us help you arrange your Punta Cana activities!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(161)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Rum Tasting… :)

My family attended the Rum Tasting adventure and we were extremely pleased. The ambiance and education provided was top tier. The Rum was outstanding. We highly recommend this adventure.

23 July 2024
Unprompted review
Rated 4 out of 5 stars

get buggy only, not 4-wheeler

It was a great fun experience, except my 20 year old son was put on a 4-wheeler instead of a buggy and placed behind the guide who would not let him have any fun, so this was disappointing

29 May 2024
Unprompted review
Rated 4 out of 5 stars

The experience was great

The experience was great. We really enjoyed the cam-am buggies. Only thing was the zip line experience almost took us out. I recommend they provide water once at the top. I thought I wasn’t going to make it after getting to the top and being exhausted and thirsty I became angry. lol but overall we had a great time and I highly recommend.

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Wonderful people to work with. Everyone had a great time on the dune buggies and private party boat! Prompt services, our rides to and from the hotel were on time and comfortable. Highly recommend!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Best Adventure Company In Punta Cana

Great company, informative , organized and most of all safe. Book multiple activities with this company during my stay in Punta Cana it was the best my transportation was always on time for pick up and drop off and the communication with my self and the company was exceptional. I will use this coming on my next visit in Punta Cana and I will recommended them to anyone. Jerk doing a good job guys.

5 May 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Nish,

Thank you for your review! We look forward to your next visit and appreciate your recommendation.

Saludos,
Gianni, from Punta Cana Adventures

Rated 1 out of 5 stars

Zero stars worst avoid!!!

If I could give zero stars I would. My aunt fell during the trip because they poured soap and water on the boat and she slipped. After she fell they didn’t have the proper tools to get her off the boat. In fact they had no tools they got a boogie board and tied her down. An ambulance wasn’t called they took her to hospital in the owners car. They were the absolute worst and didn’t even return us the trip money. Please don’t book through this company save yourself the trouble. My aunt had to pay thousands of dollars at the hospital over broken femur.

12 April 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi there,

I’m truly sorry to hear about this incident. It appears there might be some confusion regarding the company involved, as the details do not align with our strict safety protocols and the overwhelmingly positive feedback we typically receive. Our selves and our partners take the safety and support of our customers very seriously and address all concerns with the utmost care and professionalism.

As you have chosen to remain anonymous...we're unable to verify the details of your booking. If you feel comfortable providing more specific information, it would greatly assist us in resolving this matter effectively.

Best regards,
Gianni, from Punta Cana Adventures

Rated 5 out of 5 stars

This was exactly what I was looking for…

This was exactly what I was looking for in a snorkeling excursion. The boat was very nice, clean, in good shape. Not too many people. The crew was a blast! They had me dancing on the way to and from the Island. It was a little tricky for me to get from the boat to the dingy but the crew made the transfer safe. The island lunch was excellent authentic food. My son and his soon to be wife were with us. The photographer took photoshoot of them. They sure had some fun shots. Excellent job.

27 March 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Colleen,

Thank you for sharing your experience! We're thrilled you enjoyed the snorkeling excursion, the crew’s hospitality, and the authentic island lunch. It's wonderful to hear that the photos captured fun moments for your son and his soon-to-be wife.

We look forward to welcoming you back for more adventures!

Best regards,
Gianni, from Punta Cana Adventures

Rated 5 out of 5 stars

A Must do when in Punta Cana

A Must do when in Punta Cana. Good way to do many activities. Be prepared to spend or walk with goodies, water shoes etc

10 April 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Janeel!

Thank you for highlighting Scape Park as a must-do in Punta Cana! We're glad you enjoyed the variety of activities, from zip lines to exploring caves. Your tips on coming prepared are invaluable for future visitors.

We look forward to your next adventure with us!

Best regards,
Gianni, from Punta Cana Adventures

Rated 3 out of 5 stars

Dont speak English

Overall it was a good excursion. They showed us what they’re advertising, however they don’t speak English.
So for the company if you’re advertising something saying the trip is running in English either don’t have an attitude towards someone who doesn’t speak Spanish and be rude or have someone who speaks English. The tour guide made me feel completely unwelcome.

19 April 2024
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Sorry to hear that, Laura. I'm pretty sure the intention was not to make you feel unwelcome—that is not what we stand for. It's possible that the staff member was not fully fluent in English. We appreciate your feedback and will use this as a learning opportunity.

Best regards,
Gianni, from Punta Cana Adventures

Rated 5 out of 5 stars

Full day Tour to Santo Domingo

Our full day tour to Santo Domingo was excellent! Nathan was an amazing tour guide and continually impressed us with his knowledge and use of multiple languages. The colonial zone was very interesting and the lunch was fine. Loved the Cathedral and the opportunity to make our own chocolate bar.

23 March 2024
Unprompted review
Rated 5 out of 5 stars

So much fun!

We had a great time with Punta Cana Adventures! We were taken great care of, the experience was very nice. Great transportation, guided us to the boat off the bus, and got us back safely. The energy was great on the boat too, and everyone had an amazing time.

10 March 2024
Unprompted review
Rated 5 out of 5 stars

The staff on the catamaran made it…

The staff on the catamaran made it really fun dancing with everyone. It was a beautiful island. All of the staff was so nice. It was a really long day though as we were one of the first to be picked up at 7am and we didn’t get home until 7:30pm but all in all I would definitely recommend your company and this tour.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

I scheduled a group boat snorkeling…

I scheduled a group boat snorkeling trip and I have to say it was incredible. The staff was extremely hospitable and treated us like royalty. If you happen to take a boat trip in Punta Cana this is your crew!

27 February 2024
Unprompted review
Rated 4 out of 5 stars

The tour was great

The tour was great! Communication and transfers was amazing and spot on. We were lucky enough to see 2 whales a few times. Only 1 downfall, even though the whales are in a national park the rules of 3 boats at a time wasn’t adhered to which made it feel as though we were bothering the whales too much in the natural habitat. Apart from that everyone else was amazing and our tour guide was brilliant.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

We highly recommend this place

We highly recommend this place, the staff made this a great adventure, many added bonuses that wew were not expecting, cigar making, sugar cane display. History of the country, etc,etc. Very entertaining for all. Would go back again.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

We had the best, most exhausting, day!!

We had Angel as our guide and Pina as our driver. Both were wonderful, but Angel made this excursion fantastic!!! He had a great personality, made us all laugh and shared so much knowledge about the DR and the culture. We were absolutely exhausted by the end, but in the best way! All 6 of us in the our group had an absolute blast!! I highly recommend!

18 January 2024
Unprompted review
Rated 5 out of 5 stars

The day was wonderful

The day was wonderful! Our tour guide, I want to say Shannon? That’s how I heard it pronounced, was amazing! He spoke about 6 languages so everyone could understand. He kept us close and let us know so much too and from the excursion. Saona Island is STUNNING and the lunch served was great. We even purchased some fresh lobster on the island and had it cooked for us. Got a massage and toured around. Maybe the highlight of my trip. Thanks again!! Alan and Cara Kuchinka from Saskatchewan Canada. 🇨🇦

4 January 2024
Unprompted review

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