Punkyouth Reviews 

919
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning and unique jewelry, noting that the products match their expectations completely and arrive in gorgeous, reusable packaging. People also appreciate the exceptional customer support, mentioning that helpful staff quickly resolve sizing mistakes and handle exchange requests without any hassle. However, some reviewers were not happy with shipping delays, reporting that orders took several weeks to arrive or remained stuck in processing. A few other people also felt that certain items were too fragile, noting that pieces broke easily during normal handling or had structural flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, frequently praising the high quality, unique... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick response times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful designs... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers expressed delight with fast... See more

Response time

People report positive experiences with response time, highlighting that support agents reply exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order with the brand and will be ordering again!! I did have a rocky start with receiving my items due to the delivery company used miss placing the original order. Punk Youth where so quick t... See more

Rated 5 out of 5 stars

I made the mistake of ordering the wrong size tunnels, they replaced them quickly with no issues whatsoever - even though it was my mistake! Fast response times on the Support. Couldn't be happier -... See more

Rated 5 out of 5 stars

My order did got delivered, however was placed down in the entrance hall. I lost the parcel (unfortunately a lot gets stolen). I contated customer support and they responded quickly, offering to help... See more

Rated 5 out of 5 stars

Best customer service. International order. I ordered the wrong item but they were quick to resolve the issue for me. Plus the products are as described, very good quaility and the receipt (birthda... See more


Company details

  1. Jewelry Store

Written by the company

Our founder is an enthusiast of ear stretching culture, embarking on his ear stretching journey in June 2011. At that time, the only available stretching tools in the market were spaced at every 2 millimeters, posing a significant challenge for those seeking to enlarge their ear piercings! Successful stretching often came with bleeding and lengthy recovery periods. To change this situation, he established his own factory and improved the specifications of stretching tools, reducing the increment to every 0.5 millimeters. This innovation made ear stretching safer and faster. After years of relentless promotion, ear stretching became more convenient. About ten years ago, the ear stretching market was characterized by a lack of variety in styles and mediocre quality. As an ear stretching enthusiast, our founder personally designed and wore his creations. From simple acrylic ear plugs to diversified stainless steel ear plugs, we experimented with various materials, including wood, stone, titanium, copper, and even precious metals like gold and silver. We also collaborated with designers from different backgrounds to enrich the market's ear stretching styles. With steadfast commitment and unwavering effort, creativity has deeply ingrained into our DNA. We are dedicated to creating more diverse and rich accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

919 reviews

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Asks customers to review

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Replied to 98% of negative reviews

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4.5

All reviews

(919)

503 reviews in the last 12 months

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Rated 4 out of 5 stars

Received my order and the colour wasn't…

Received my order and the colour wasn't really what I expected and didn't match the colour of my jewelleryI would have been wearing them with.

Emailed to return for a refund, they dealt with it very quickly and refunded me no problems. Very happy with the service I received.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The earrings are absolutely beautiful…

The earrings are absolutely beautiful and look even better in person! Unfortunately, the pair I received was too small for me. I contacted customer service, and they sent me a replacement without any hassle. The support team was incredibly kind, friendly, and helpful throughout the whole process. I’m very impressed with their excellent customer service and the great selection of jewelry. I highly recommend this shop and would happily buy from them again!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a 6mm size tunnels but I…

I ordered a 6mm size tunnels but I needed a 22mm size 😅 the staff was really kind to me. They send me another pair of tunnels (22mm) without any problems! The quality of their products is incomparable and the customer service is extremely gentle. Recommended 10/10! (Or 5 five stars of 5 stars).

11 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a beautiful pair of earrings

I ordered a beautiful pair of earrings, unfortunately when they arrived the gems had become dislodged in transit, after getting intouch with the chat service on their site they were very quick and helpful, they sent me a replacement set out and updated me with tracking straight away

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service help!

Despite the problem with delivery - I mean we should only blame the post in this case, nobody else! My parcel came to me safe and sound!
While the my order got "lost" I got an amazing fast help and guidance from the customer service! 🥺❤️
Even a replacement order was already sent my way! But fortunately the original one arrive to me! 😍🤭

Love the quality of the earrings I ordered as well! Not over priced and beautifully packaged! ❤️

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service & Beautiful Jewelry!

I recently placed my first order with Punk Youth, and I am absolutely blown away by their customer service!When my order arrived, two pairs of earrings had minor issues (one stone was broken during transit, and one clasp was loose). I reached out to their support team, and they responded incredibly fast with the perfect solutions.For the Crystal Prismatic Earrings, they immediately offered to send a brand-new replacement free of charge, without making me go through the hassle of returning the damaged ones. For the Surrealist Eye Earrings, they sent me a super helpful video tutorial explaining how to adjust the 925 silver post. Following their instructions, I fixed it myself in seconds, and now it works perfectly!It is rare to find a brand that cares this much about their customers. The jewelry is unique and gorgeous, but their kindness, speed, and helpfulness are what truly make them stand out. I will definitely buy from them again. Highly recommended!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Nice products and great customer care

The products are nice. I ordered the wrong earrings accidentally. But the customer service helped promptly via direct email contact. No problems to return the earrings. Thank you! I will check Partyyouth.com again for other offers.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast customer service

Customer service replied fast and was helpful. All items I have purchased from them have been good quality and loved them a lot!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and great jewelry!!! 🖤

Customer service is amazing and helped me really quickly via email when one of my items was discontinued and allowed me to choose another item of similar price!!! I'm proud to have invested in a such an amazing and cool business such as Punk Youth. My mother loved the 3 pairs of earrings I bought for her. Amazing, unique, alternative, and affordable. Will buy again!!! 🖤🤘🏻🖤

7 July 2026
Unprompted review
Rated 5 out of 5 stars

nice quality, nice costumer service:)

The quality of the jewelry is really nice; even though one of the clasps of the earrings didn't work properly I have been sent a replacement pair. I've sent the costumer service a video of the broken clasps and the new pair was on its way :)

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Very nice

Very nice, good quality products, and friendly prompt customer service when I had a question about delivery of my order. I would happily shop from them again.

2 July 2026
Unprompted review

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