Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
Company replied
Device small and slim, easy to use and if you encounter any problems (like I did, thought the device was not working, customer service was very helpful)
Company replied
The 3€ discount was good....it could be much better....the delivery was to the box earlier than expected...thanks
Company replied
Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.4
Excellent
700 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The order was easily done
The order was easily done. The person I had talked to help me was very helpful and the items delivery was very fast
18 August 2026
Fast delivery.
17 August 2026
I smoke less
I smoke less, I don't mess with ashes, it doesn't smell badly. As the price stays as it is it's ok. Then I will stop smoking....
21 August 2026
Unprompted review
Reply from PULZE Greece
Hi Vasilis,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Tina,
PULZE Care team
delivering before a X day is
delivering before a X day is, it so bad habit, but waiting is straggling as well
13 August 2026
Reply from PULZE Greece
Hi Alex
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Danai,
PULZE Care team
I am quite happy with your services
I am quite happy with your services! However, what I have seen is different from some other companies, there are no offers for us that we are your customers. Also, sometimes you don't get discounts, not even a gift on orders, even sometimes. But in general, you get quality tobacco and devices.
31 July 2026
Reply from PULZE Greece
Hello,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, especially regarding the offers.
Your comments are very valuable to us and will be taken into consideration as we continue to improve our services
We'd like to help, if you check your messages we've sent one asking for contact details so we can get in touch.
Speak soon,
Eva,
PULZE Care team
The new devices came with separate…
The new devices came with separate transportation companies and it was a trouble for us.In fact we still haven't received the one of them...Lots of anxiety without actual reason....also the new devices....don't produce strong smoke
4 August 2026
Reply from PULZE Greece
Hello,
We are very sorry to hear that our partner regarding the delivery of your package, have not been as quick as they usually are, and we completely understand your concern.
We appreciate the time you took to come in contact with us and we would like to help you as best as we can.
You will receive from us an email regarding the issue, so that we can call and assist you accordingly.
Anastasia,
PULZE Care Team!
Fast delivery
27 July 2026
Reply from PULZE Greece
Hello,
We're delighted to hear you are satisfied with the services provided by our courier partners!
We will make sure to share your feedback with them!
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day
Mary,
PULZE Care team
Slow shipping of order
15 July 2026
Reply from PULZE Greece
Hello Nick,
Thanks for taking the time to get in touch, we'd love to help more - if you don't mind replying to our direct message we can get in touch and provide more specific assistance.
Let's make this right.
Sofia,
PULZE Care team
2 days for a self pick up order in…
2 days for a self pick up order in Athens? Slow delivery service.
14 July 2026
Reply from PULZE Greece
Hello Stella,
Thanks for taking the time to get in touch, we'd love to help more - if you don't mind replying to our direct message we can get in touch and provide more specific assistance.
Let's make this right.
Sofia,
PULZE Care team
Excellent smoking experience
Excellent smoking experience, as well as the best customer service EVER! Thank you!
18 July 2026
Unprompted review
Reply from PULZE Greece
Hi Aikaterini,
We're so pleased to hear what a great experience you've had with PULZE and our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Tina,
PULZE Care team
its a mess with phone orders....
10 July 2026
Reply from PULZE Greece
Hello,
We're sorry to hear about the issues you've had with your order and appreciate you letting us know.
We'd like to give you some more specific assistance. If you don't mind, we will a direct message so that we can examine the specific issue that arose together.
Kind regards.
Katia,
PULZE Care team
They said that will be same day…
They said that will be same day delivery or next day delivery but unfortunately they delayed for 4-5 days
1 July 2026
Reply from PULZE Greece
Hello Nikolas,
Thanks for taking the time to get in touch, we'd love to help more - if you don't mind replying to our direct message we can get in touch and provide more specific assistance.
Let's make this right.
Tina,
PULZE Care team
Never receive my order
Never received my order even when I spoke with customer service and told me they would call me back and informed me.
Nothing.
Update: one week has passed now, I get sms every day from delivery partner that my order is out for delivery, of course every day I see no order! And Of course I can’t reach them because they don’t send track number and apparently my orders number is deferent from couriers numbers! This is a joke really!
(Also I had never direct messages from puzzle, I don’t know what are you talking about, I still wait for your support team to call me and inform me as they told me 3 days ago)
7 July 2026
Reply from PULZE Greece
Hello!
A representative of our support team will contact you shortly to assist you.
Katia,
PULZE Care team
Reply from PULZE Greece
Hi Theo,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We remain at your disposal for any information by calling from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, excluding public holidays.
Mary,
PULZE Care Team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We are remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Fast delivery of products
11 June 2026
Reply from PULZE Greece
Hello Nick,
We are very happy that you were satisfied with our partners and that you are enjoying the PULZE device and thank you for sharing your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated tobacco experience.
We remain at your disposal for any information by calling from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except official holidays.
Sofia,
PULZE Care Team
excellent with great price
27 May 2026
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Tina,
PULZE Care team
Reply from PULZE Greece
Hello Κωνσταντίνος,
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Effie,
PULZE Care team
Reply from PULZE Greece
Hello Katerina!
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Katia,
PULZE Care team
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