Pulse Light Clinic Reviews 

345
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff for being extremely knowledgeable and ensuring every single visit feels comfortable and reassuring. Many consumers note the truly exceptional service provided and are consistently and thoroughly pleased with the remarkably effective results achieved from their various treatments over time. However, some reviewers were not happy with the administrative communication, mentioning disorganised booking systems and unapproachable staff attitudes during their clinic visits. A few people also felt that certain treatment sessions were rushed and lacked the basic courtesy expected from team members.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are kind, professional, and... See more

Service

Clients share positive opinions on service, highlighting friendly, attentive staff who make them feel... See more

Customer service

People report positive experiences with customer service, noting that staff are friendly, knowledgeable, and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising friendly, professional staff who... See more

Quality

Consumers find quality to be positive, highlighting clean treatment rooms and relaxing procedures that leave... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Behie is genuinely fantastic. The treatment Behie provided has honestly been the best experience by far. She is incredibly knowledgeable and clearly cares about her clients. Behie is also really lov... See more

Rated 5 out of 5 stars

I booked a course of endermologie facial treatments at the Pulse light clinic in Marylebone. Sandy, who was the practitioner and performed the treatment was amazing. She was really good, knowledgeable... See more

Rated 5 out of 5 stars

I visited Pulse Light Clinic (Tottenham Court Rd), early August, to have an initial consultation to discuss a treatment called Coolsculpting. The team at the front desk were very friendly & w... See more

Rated 5 out of 5 stars

I had the most amazing experience at PLC. Cherrie really looked after me! I was nervous about having the halo but she was very reassuring and positive about the results and well, the results far excee... See more


Company details

  1. Skin Care Clinic
  2. Dermatologist
  3. Hair Transplantation Clinic
  4. Laser Hair Removal Service
  5. Tattoo Removal Service
  6. Weight Loss Service

About Pulse Light Clinic

Written by the company

PLC blue centre logo

Skin Care Clinic in London

Pulse Light Clinic is the premier destination for advanced skin treatments across London and Manchester. With over 22 years of expertise, our dedicated team of doctors, nurses, and practitioners has established us as industry leaders. We specialise in state-of-the-art laser technologies and provide unparalleled results with comprehensive and holistic treatments. Our in-house dermatology services accommodate personalised solutions tailored to your unique needs.

BOOK YOUR FREE CONSULTATION! LASER HAIR REMOVAL LASER TATTOO REMOVAL SKIN TREATMENTS BODY SCULPTING MEDICAL AND INJECTABLES DERMATOLOGY HAIR RESTORATION

Our range of innovative skin treatments effectively addresses various concerns. From targeting rosacea and acne scars to customised anti-ageing and stretch mark reduction solutions, our skilled experts possess the knowledge and expertise to enhance natural beauty, boost confidence, and deliver transformative results.

skin-treatment

We provide CoolSculpting and Emsculpt, innovative body contouring treatments designed to tone muscles and reduce fat. Our medical and injectable treatments, including anti-wrinkle injections, dermal fillers, Profhilo, and Aqualyx injections, combine science and aesthetics to deliver exceptional results.

body

Our dermatology specialists are committed to administering advanced medical skin treatments, including biopsies and pathology. We offer specialised mole, lipoma, cyst, and wart removal treatments. Our advanced techniques guarantee effective and safe removal procedures, prioritising health and aesthetic goals.

dermatology

Pulse Light Clinic's in-house doctors have designed their hair restoration services to revitalise and rejuvenate, resulting in denser, healthy-looking hair. Our cutting-edge treatments include the ARTAS™ AI Robot for precise hair transplants and PRP Therapy, offering natural-looking results. Our comprehensive approach tailors these techniques to achieve your dream results.

hair-restoration

Our sophisticated approach to laser hair removal and laser tattoo removal emphasises our commitment to personalised care. Our practitioners prioritise safety and efficacy by customising treatments for all skin types. Unlike other clinics, Pulse Light Clinic has developed tailored treatment plans for rarer side effects, such as stimulated hair growth and hyperpigmentation.

laser

We are committed to delivering exceptional results with a steadfast focus on safety and efficacy. Our experienced practitioners employ cutting-edge technology and innovative techniques to ensure clients receive personalised and effective solutions. Our clients' satisfaction and well-being are at the heart of everything we do.

Pulse Light Clinic take pride in creating an environment where your comfort and peace of mind are paramount. You will be greeted by a warm and inviting atmosphere from the moment you walk through our doors, accompanied by personalised consultations that cater to your unique needs. We strive to achieve outstanding results and make your experience with us effective and enjoyable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

345 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(345)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing results!

Really happy with the service l've received at pulse light clinic, l've been doing laser hair removal with them for over a year now and truly do love my results. Every laser therapist/tech i've had a session with has been super informative and friendly, would definitely recommend.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

I visited the clinic for the acne scars…

I visited the clinic for the acne scars treatment. I opted for cool laser. It was an amazing experience. I can see differences just after one session. The whole team is very supportive. And the doctor who performed the laser has cutest smile

3 May 2024
Unprompted review
Rated 4 out of 5 stars

They actually care about your concerns

The staff were friendly and professional, and the clinic itself had a great vibe. One thing that stands out about Pulse Light Clinic is that they genuinely take any concerns or worries that you may have seriously and made me feel like my experience and satisfaction truly mattered.

Thanks for making it a good experience. I'll definitely be recommending Pulse Light Clinic to friends and family.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolute positive experience.

Absolute positive experience.
Staff is very caring and helpful.
Looking forward healing and enjoying my smoother, younger, better skin, after a co2 laser resurfacing.
Kind regards
Marija

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Laser hair removal and IPL

I've had laser hair removal and IPL treatment at pulse light and have really enjoyed the experience. Laser hair removal has been amazing I've had at least 80% reduction in my hair, I go occasionally for top up treatments if required. It can be painful (depending on area) but it's definitely worth it. Shaving would irritate my skin and lead to rashes in the summer which doesn't happen now! All the technicians have been lovely and always happy to answer any queries I've had. Similar experience with IPL can be painful but love the results. The technicians were very helpful and explained the whole process and what to expect.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

This is the worst place for laser hair…

This is the worst place for laser hair…
This is my second review I am writing to express my deep disappointment the hair removal treatment I underwent at this clinic regretfully my experience has been far from satisfactory. Unfortunately after completing my sessions now I have more hair on part of my body which I did not have before. After my first review I received calls from the clinic and was so hushed on me. Kept asking why I left the review which surprised me because during my treatment many times I complained about my treatment and why they change the technicians all the time against my wish. The level of pain was unbearable. They never used numbing cream I spent so much money on numbing cream even with that still was very painful which I bait was down to their machines, level of setting and not very expertly technicians. They burned my skin after allI end up with more hair on part of my body which I did not have hair before, now I need to go somewhere else spending so much money to get rid off hair that caused by them. After my first review when they contacted me they have been only concern about the review not my disappointment and didn’t offer any solutions. Believe me they don’t care about customer at all they just good at pretending. I was shocked and couldn’t believe it instead of sympathetic and offering any solutions kept questioning me about the review. My treatment was very time consuming and costly and the worst part is terrible results. Please please avoid this clinic they only care about money not customers satisfaction at all!!!!!

27 September 2023
Unprompted review
Pulse Light Clinic logo

Reply from Pulse Light Clinic

Dear Noor, we understand your concerns and take all client feedback seriously.
While we appreciate your feedback, we assure you that the accusations regarding outdated lasers are untrue. We utilise state-of-the-art laser technology for all treatments, rigorously calibrated and maintained to ensure safety and effectiveness. Furthermore, our technicians are highly trained and experienced in using these lasers safely and responsibly.
We sincerely regret if your experience did not meet your expectations and want to assure you that we are committed to providing exceptional service and client satisfaction.
Kind Regards,
Pulse Light Clinic Team

Rated 5 out of 5 stars

Amazing experience all around from…

Amazing experience all around from pulse light clinic. I have seen amazing results and have been well looked after! Will definitely be coming back for more treatments. Special thanks to the girls at reception for always accommodating .

10 April 2024
Unprompted review
Rated 1 out of 5 stars

unprofessional

After a telephone consultation, I went to the clinic to have a treatment done ( I had to pay the whole price at booking!) , when I was told that I had a contraindication so they won`t be able to deliver the treatment, I should have been told this during the telephone consultation. I went down to London for a whole weekend to have this treatment done , which cost me a lot ( travel, hotel, food etc). Absolutely unprofessional, they could say nothing but sorry. Be careful, look up the contraindications yourself or might be better to choose another company.

5 April 2024
Unprompted review
Pulse Light Clinic logo

Reply from Pulse Light Clinic

We are sorry to hear of your recent disappointing experience during your visit. Please
accept our sincerest apologies for any inconvenience or frustration caused.
At PLC, we prioritise the safety and well-being of our clients above all else. We want to
assure you that the decision to forego your intended treatment was made with your best
interests in mind.
Our clinic specialises in utilising cutting-edge technology, including high-end lasers, to
deliver treatments with precision and care. We have a dedicated team of professionals
experienced in navigating such situations and ensuring that each client receives
personalised face-to-face consultations and care tailored to their needs with safety in mind.
Once again, we apologise for any inconvenience you may have experienced, please do not
hesitate to contact us directly if you would like to discuss this matter further.
Kind regards,
Pulse Light Clinic

Rated 5 out of 5 stars

Liverpool Street Clinic

Liverpool Street Clinic: Maria is an absolute star! I was nervous about getting laser hair removal done without numbing cream, but she completely put me at ease. From the moment I walked in, her warm smile and caring demeanour made me feel like I was in good hands.
Not only is Maria amazing at her job, but she's also incredibly detail-oriented. She made sure to explain every step of the process and constantly checked in to see how I was feeling. Her attentiveness really eased my worries.
What I appreciated most about Maria was her genuine care for her clients. She went above and beyond to make my experience comfortable, offering a stress ball and ensuring I was okay throughout the entire session. It's clear that she loves what she does, and it truly shows in her work.
Thanks to Maria and the Liverpool Street Team, my laser hair removal has been great so far!

29 March 2024
Unprompted review
Rated 4 out of 5 stars

Great staff - really makes your experience comfortable

Went in for a consultation prior to my first session. The staff were really nice and explained things really well. First session also went quite comfortably as they answered all my questions and were reassuring throughout the process. I have done a few sessions elsewhere (not UK) so I noticed a bit more hair growth sooner than I expected but It’s something I can see will reduce over the number of sessions so not too concerned about it. All in all a great experience with the Liverpool St team.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Positive first impression

So far I have only 1 laser hair removal treatment done with Pulse Light Clinic. I have had other sessions done before in another place. However, the results I got from the first session in Pulse Light Clinic were far better than what I have experience before. So far I only have good impressions. Everything is clean and tidy. Staff is good and kind.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

All staff were incredibly…

All staff were incredibly knowledgeable- discussed the procedure in detail prior to my treatment and offered both a free consultation and post-review after my BBL laser therapy.

I will be booking more appointments in the future for sure!

9 March 2024
Unprompted review
Rated 5 out of 5 stars

love this clinic

love this clinic. I've been in so many clinics but nothing compere with this one. The staff is friendly,helpful and they know what treatment you need. I received an outstanding treatment done by Sandy, she is really dedicated and positive. Don't hesitate to have a treatment here you will gonna have a great experience

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Super happy with the staff

Super happy with the service. The staff is upmost professional yet friendly and very welcoming. I have been kept up to do with each appointment by a call and text. I felt relaxed and stress free while at the clinic and the procedure (CO2 Laser) went well and I’m very happy with the overall outcome. Highly recommend

15 March 2024
Unprompted review

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