puffingmaster.com Reviews 353

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, attentiveness, and prompt responses. Many people appreciate the efficient delivery service, noting that products arrive on time and are exceptionally well-packaged to prevent damage. The quality of the products themselves is also frequently commended, with many consumers expressing satisfaction with their purchases. However, some customers experienced issues with delivery times, with a few mentioning longer-than-expected shipping or packages getting lost. A small number of people also reported receiving faulty products or items with minor design flaws, such as sharp edges or non-functional components.

What people talk about most

Product

Consumers are highly satisfied with the products, often describing them as excellent and top-of-the-line.... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as amazing,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery, even for... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are awesome! The service on the initial order was excellent and the product arrived on time. As it contained glassware, the protective package was really well wrapped with two layers of bub... See more

Rated 5 out of 5 stars

Customer Service was a pleasure to work with when my purchase got stuck in customs. To make up for that, PM sent me a free atomizer, but they didn't forget about me. They returned my emails immediat... See more

Rated 5 out of 5 stars

I’ve ordered from Puffingmaster a few times now and I’ve got to say, they know what they’re doing. Shipping is usually fast, items come exactly as described and they handle customs and documentation l... See more

Rated 5 out of 5 stars

Worked with Kathy through the support chat on some questions regarding equipment and shipping. Overall experience was really great. Shipping from China to west coast was under 2 weeks and everything c... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

353 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Arrived in a week

Arrived in a week. Well packaged product, seller made sure I was happy with my product. Been using it for nearly a full year now without any issues.

27 May 2025
Rated 5 out of 5 stars

Puffingmaster is Great!

Even being outside the US the shipping was very fast, I received my order in one week and the customer service even reached out within hours to confirm that I had received it showing they actually care and pay attention to their shipments. I highly recommend puffingmaster!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing eshop

Support is amazing.
Also the product that i ordered did arrive and works perfectly. Only minus is the longer shipment time but that is to be expected. (Mine took 3-4 weeks. But i ordered during holidays before new year.)

13 January 2026
Unprompted review
Rated 5 out of 5 stars

What a great deal!

What a great deal! I found the best price for my item from this seller. I was very pleased with the tracking that was provided and the quick attention and shipping. Item is working great. Thanks!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

GRADE🅰️, 5🌟 ,CUSTOMER SERVICE

I gave a 4🌟, SOLELY for the Dabcool W2 pro device. Since the death of my og puffco, I've been on the hunt for a cheaper alternative with the same capabilities as the actual Puffco devices.The Dabcool w2 pro I recieved had a bad atomizer, at 1st it didnt work at all, after taking it off and back on it then tried to work, but not getting hot enough to produce any vapor, no matter what the temp.setting was at, thus just melting & wasting concentrate. After contacting CS we discovered the replacement atomizers was out of stock, and they made sure we found an agreeable alternative and took care of me immediately! Some of the best customer service I've ever recieved was from PuffingMaster,such kind & caring people that take care of their customers. The faulty device wasn't their fault at all, but yet still made right! So 4🌟 for the device, & 5+🌟 for PuffingMaster! If you're having doubts on making your purchase, have no fear, if something should go wrong,PuffingMaster will take care of you!! TYSM again PuffingMaster! 😊 🤝 💯
- Regards,
Customer 4 life

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Ruby Twist is a must buy

Ruby Twist is a must buy, after reading about it on reddit I had to try it for myself. Way healthier way to consume your flower, once you try it there's no going back lol.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Puffing Master

Great experience with Puffing Master. Their customer service was top-notch, fast, friendly, and genuinely helpful from start to finish. The Tug 2.0 is perfect for me and it works great every time. Super happy with my purchase and I’ll definitely be back. Highly recommend Puffing Master!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Shipping took a little bit but customer service is great took care of me and made sure I received my order definitely will use again. (Crossing 3dxl atomizer)

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Don't hesitate 💯

Price was great, communication was great, even after receiving package, a follow up was made by seller. Shipping wasn't very long, I ordered it thru the holidays and still got it in less than 2 business weeks. Device came as it should and all around good experience. I would definitely order again. This is a review from NC 🫡

27 December 2025
Unprompted review
Rated 5 out of 5 stars

My hooloo is awesome

My hooloo is awesome
Had a wonderful experiance evening though the color i wanted was gonna be delayed they got with me and offered another color that would ship faster.
New color came super fast had an issue with a coil and they fixed me.
Best customer service ive had in a very long time.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Quick shipping and a clean product charged and ready to go

Quick and clean package. Got here in a little over two weeks just before Christmas and was only in customs for a day. The device was packed thick and clean to prevent breakage. The device itself was charged and clean, ready to use. The only problem is it's hard to clean the glass pipe attachment, but other than that it's amazing. It fits in my pocket and even has a compartment for a dab on the go built-in.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company.

Great company that stayed in touch with me during the whole shipping process. They sent one that got lost in mail and immediately shipped another one. So happy with my core 2.1

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Product was everything and more

Product was everything and more! Didn't disappoint! Tracking information was on point and recieved on time. Began using it as soon as I opened the box and had no issues since. Promptly checked in to see that I received and was enjoying my purchase. Couldn't ask for better customer service. Highly recommend and will definitely be buying from them again! 5 stars without a doubt.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

This is the best store for vape…

This is the best store for vape supplies. They are the ONLY store that carries the brand i need at a reasonable price. Also the customer service is prompt and friendly. Thanks!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a replacement wax attomizer

Ordered a replacement attomizer because the company I buy from is sold out. Product works as well if not better because of a slight change in there design, the only issue i had was deliverytime but its the holidays so no stars removed. Will be ordering again!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

This company is truly one of the best…

This company is truly one of the best out there. I’ve been legally in this industry for years and have been paid by multiple companies to try their products out/review them. This is the one company where I ended up purchasing out of my own money and doing a review. By far, this is the best company, hands-down their customer service is impeccable. Extremely fast responses, extremely reliable, and they only carry the best products out there. I personally got the dab cool W-2 pro with the 3-D atomizer and personally think it’s way better than the peak even the new peak pro with 3-D atomizer. I would highly recommend the dab cool W2 pro. I would also highly recommend this website and company for future purchases, especially their customer service which is a seven out of five stars. Don’t sleep on this company. They have extreme good deals and their products are top-of-the-line. 30 different company products from Tuffo to Dr. dabber and the list goes on. I’ll take my dab cool W2 pro all day over any other brand .

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and prices

I got my package with the bubbler coil and housing and got it fairly quick within about a week. The customer service is good they respond very quickly and reach out post sale to make sure you got your package and everything is good. That is all on top of the great prices they have. Will order again.

27 November 2025
Unprompted review

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