Sold an enail which stopped working in less than a year and hasn’t responded to any email sent. Ever, even when asked why they sent to my country and back to china taking another two weeks to deliver.... See more
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THIS IS NOT A US BASED COMPANY, SHIPPING COMES FROM CHINA. When you try to call the “California Office” with their CA phone number listed, it redirects to Hong Kong; credit card was also charged to a... See more
I’ve bought from Puffing Bird a few times before. Checkout was so much more difficult this time. Wouldn’t send to the correct address and take any card online. Had to end up sending elsewhere then it... See more
The most important thing to note is that all orders come from Hong Kong. They use a dodgy looking tracking website and don’t give very ample communication during the order process which was horrendous... See more
2.1
Poor
261 reviews
Hasn’t replied to negative reviews
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Slowest company ever
Slowest company ever, never got half my order and nobody answers you back from emails. Scam company wouldn't recommend.
31 January 2024
Unprompted review
Ordered two weeks ago
Ordered two weeks ago, and finally answered my email with "We don't have it pick something else." I want a refund, and it should not take two weeks to answer.
16 January 2024
Unprompted review
Took a month to get items
Took a month to get items, which were packed very nicely in a very nice box. Items were perfect. However the firstvtracking number they emailed me USPS did not recognize,so I thought I had been scammed,and leftv bad review I'd like to remove.
29 December 2023
I haven’t received this order yet
15 January 2024
Ordered this 20 days ago with an…
Ordered this 20 days ago with an estimated delivery of 7-12 days. According to tracking it's still out of state. Not happy!
31 December 2023
I never received my stuff nor they…
I never received my stuff nor they responded me about a refund and it's been over a month since I ordered.
10 December 2023
I never received my order
26 December 2023
I’ve ordered multiple times before and…
I’ve ordered multiple times before and I’m currently having a major shipping delay, it’s been over 2 weeks since I’ve placed my order and I still haven’t gotten any tracking info
24 December 2023
I never received my order!
19 December 2023
Don't order from them u will get scammed
Don't order from them u will only receive a invalid tracking number thru shop app and they will scam u I've been waiting 3 weeks now no shipment only invalid tracking ups number given. Avoid this website go somewhere with better ratings
23 December 2023
Unprompted review
No communication, tracking doesn't work.
Tracking number doesn't work still nothing and no one answered my support ticket
26 December 2023
Placed an order on December 11
Placed an order on December 11. December 31, still unfulfilled. No communication
12 December 2023
Not getting product
Ordered product. Paid extra on product and still have not received any of the items I ordered. For a 7 to 10 day delivery takes how long and has been almost 3 1/2 weeks and still waiting.
7 December 2023
Ordered two weeks ago
Ordered two weeks ago, order hasn't shipped yet.
*UPDATE: Customer support got back with me with a tracking #, so the order appears to be en route. I'll upgrade this review to 3 stars if the package is delivered and the products are decent. Would I order from them again? Probably not, and if I do it will be with the expectation that product won't arrive for about a month
14 December 2023
I never received the order
I never received the order. Tried to follow up through email communication, never got a response. Tried to call customer service, no one ever picked up. Very disappointed as this was a Christmas gift. I requested a refund and after a few days got a response that I would be refunded. Still waiting for the refund….
8 December 2023
Order took 19 days to arrive and the…
Order took 19 days to arrive and the bong is cracked on the base
4 December 2023
I never received my order and can't…
I never received my order and can't reach the client help
18 November 2023
Hello I never received my order
10 November 2023
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