I could not have continued on the publication journey if it weren't for having coaches to talk to. Even after I finished the ACcelerator portion of this course, I still was able to get answers from su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company receives a lot of criticism, but for those who are willing to do the work, overcome the challenges along the way, and think outside the box to fill in the knowledge gaps that... See more
Company replied
I joined Publishing.com mainly for the training and the community, and it’s been super helpful. The lessons are structured and easy to follow, and what I didn’t expect to love as much was the communit... See more
I attended my first live call with the twins last week and let me tell you, it got me sooo excited! They stay on top of what's new out there for their students, like utilizing TikTok to increase sal... See more
Company replied
Company details
Written by the company
We help people with zero business background or tech experience create & publish books that sell*
Contact info
5900 Balcones Drive Ste 10763, 78731, Austin, United States
- 7377272100
- support@publishing.com
- publishing.com
4.3
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid This Company
Publishing.com is a company that cannot be trusted to give you complete information about their AI Automation Academy (AIA) program and the self-publishing business. In their promotional webinar, they fail to disclose the substantial additional costs, over and above the $1,995 sign-up fee, that are needed to get a self-publishing business up and running. This is a deceptive, manipulative, and irresponsible business practice apparently designed to induce those unaware to fork over the $1,995 sign-up fee.
As a retiree living on a fixed income, I am unable to afford these undisclosed additional expenses, and when I requested a refund for the AIA program, I was told by Chantel that my request was "not in line with our standard refund policies." So basically, Publishing.com refuses to acknowledge its unscrupulous business practices, and in addition refuses to address legitimate complaints about these practices.
As a consumer listening to the promotional webinar, I had NO REASON to expect to incur these additional costs. I had a right to know this cost information BEFORE I decided to purchase the program. If I had known about all of these additional costs needed to start a self-publishing business, I wouldn't have purchased the AIA program in the first place. And now I'm seemingly stuck.
My advice is to stay away from this company.
3 April 2025
Unprompted review
Reply from Publishing.com
Hi Robert,
We do understand that this was not the response that you were looking for.
Being upfront and honest of the costs of our products is very important to us. Our programs teach a self publishing approach. We do reference other secondary services but those are all optional and not for every student. Once you sign up for AI Publishing Academy you are a member for life at no additional cost.
The refund request that was submitted did not align with our refund policies. For more info on our Refund Policies, kindly refer to our Terms of Service.
We thank you for leaving us this feedback.
Sincerely,
Publishing.com
I ran...so should you.
I did sign up with the company and was lucky enough to have gotten connected with Josh Booher for my "one on one". I am unsure what that "one on one" entailed. As soon as I received the text from Josh, it hit me, that name, it was familiar and not in a good way. I had known someone with that same name and my feeling was too strong to let it go. I searched publishing.com and Josh Booher and found a photo and it was the same person. I had a brief encounter with him when he worked for a real estate company trying to steal my home from me. I immediately requested a refund. I ran...so should you.
27 March 2025
Unprompted review
Reply from Publishing.com
Hi Sharon,
Thank you for sharing your experience. We take concerns like this very seriously, and we’re truly sorry that your interaction with our team brought up past experiences that made you uncomfortable. That’s never what we want for anyone.
Our goal is to create a supportive and positive learning environment for all our members, and we understand that trust is a big part of that. If there’s anything we can do to address your concerns further, please feel free to reach out to our support team directly.
We appreciate your feedback and wish you the best moving forward.
Sincerely,
Team Publishing.com
Only a few can and do make money
A few can and do make money. Most will be frustrated and lose money. Do not let them talk you into “The Accelerator” program. I will be two years getting out of debt. I was lied to. The “coaching” is a joke. I have not heard from my very expensive coach in two months.
16 October 2024
Unprompted review
Reply from Publishing.com
Hi Pastor Blake,
We truly appreciate you taking the time to share your experience. We’re sorry to hear that the program didn’t meet your expectations, especially when it comes to coaching and support. That’s not the experience we want anyone to have.
We understand that investing in a program like this is a big decision, and we never want anyone to feel misled or unsupported. If you haven’t already, we’d love the opportunity to address your concerns directly and see if there’s anything we can do to make things right. You will receive an email from our PA support team to get you back in touch with your coach.
We genuinely wish you the best in your publishing journey and appreciate your honest feedback.
Sincerely,
The Publishing.com Team
I tried to get there $221.67 program…
I tried to get there $221.67 program and they tried to charge my bank $1999.00. This is a dishonest company.
21 March 2025
Unprompted review
Reply from Publishing.com
Hello Paul,
Thanks for taking the time to share your experience.
Sadly, we can't seem to find your in our systems. Please know that we only bill Students for the product and programs that they select. If you experienced a billing issue, we ask that you kindly reach out to our support team at support@publishing.com so we can help get things sorted for you as quickly as possible.
We will be on the lookout for your message. In the interim, please know that we truly want everyone to feel confident and supported throughout the process, and that your feedback helps us improve.
All the best,
Team Publishing.com
Brian is to the point and doesn't waste your time.
I consistently return to Brian's coaching seminars because I know he will be thorough in his coverage of the topic at hand.
12 March 2025
Unprompted review
Reply from Publishing.com
Hello Jennifer,
Thank you for your thoughtful feedback!
We're so glad to hear that you find Brian’s coaching seminars valuable and efficient. His thorough approach and respect for everyone's time truly make his sessions stand out. We appreciate your continued participation and can’t wait to see all the success you achieve with his guidance!
Keep up the great work!
Team Publishing.com
BRIAN CHANG (workshop coach/teacher/ mentor)
I would like to voice my opinion with my experience with publishing.ai and Publishing Accelerator. I had started approximately 7 months ago (August 2024) from having zero experience. I want to say that life isn't perfect or easy, but having a coach or a teacher along the way is an invaluable asset. Working full-time and trying to work on publishing part-time, I would say that having the BEST coach/ teacher along with me on my journey is the one difference that kept me going when I was experiencing self-doubt, or going through a hurdle I felt impossible to get through on my own. However, Brian Chang is both the best teacher (through his patience in the class), but a ROLE MODEL for what it takes to do good work. He went through this process from the very beginning as a student himself, so he understands the process (which has helped me press forward when I wanted to stop!). Thank you for being an inspiration, and giving me the attitude to never up (and please let Karina know that she is a part of the mind-set setting that takes HARD WORK!!!)
20 March 2025
Unprompted review
Reply from Publishing.com
Hello Alice,
Thank you so much for sharing your heartfelt experience!
Your journey is truly inspiring, and we’re so proud of your dedication and perseverance. Especially while balancing a full-time job. Your words about Brian are a beautiful testament to the impact a great coach can have, and we’ll be sure to pass along your kind message to both Brian and Karina.
You’re absolutely right, success takes hard work, the right mindset, and a strong support system. We’re so honored to be part of your publishing journey and can’t wait to see all the amazing things you’ll continue to accomplish.
Keep going, you’re doing incredible!
Sincerely,
Team Publishing.com
The Learning Never Ends!
I have learned so much! AIA Publishing has taught me so much about the inner-workings behind writing books and I am hooked. All of the support and information provided has continued to help me move forward and stay encouraged to continue the process. The course lessons, in addition to the personal support offers that added motivation to continue on the journey- I am excited to continue working with AIA Publishing and learning so much more each day.
19 March 2025
Unprompted review
Reply from Publishing.com
Hello Sunny,
What an inspiring review, thank you for sharing!
We're so glad to hear that AIA Publishing has sparked your passion and provided the support and motivation to keep moving forward. It's truly amazing how much growth happens when you have the right tools and guidance.
Keep that momentum going, you’re doing fantastic, and we can’t wait to see everything you accomplish on this journey!
Sincerely,
Team Publishing.com
Publishing.com-the road to success
As a lifelong reader and writer, I always wanted to publish my books, but the early days of publishing required an agent to hawk my book to NY literary agencies. Now I know how to publish my own books and bring them to market. The AIA Academy at Publishing.com taught me how to create and market quality books using their unique training and coaching program. Sure, it involved a commitment of time and money, and I was tentative at first but the time and enthusiasm invested by coaches like Brian and Lorilee and others inspired me to proceed. The software created by Publishing.com is innovative, and the leadership team shares newly emerging market trends as they arise, but the human element provided by superior staff and coaches puts Publishing.com over the top. With a step-by-step guide to keep novitiates on track, success can be, and is, achieved daily among us. If you have books inside you waiting to be released to the world, Publishing.com is the one choice to turn your publishing dreams into reality.
13 March 2025
Unprompted review
Reply from Publishing.com
Hello Desiree,
Thank you so much for your kind words and detailed review!
We're thrilled to hear that Publishing.com has helped you realize your publishing dreams and provided you with the tools and guidance needed to succeed.
It's wonderful to know that the program, including the support from coaches like Brian and Lorilee, has made such a positive impact on your journey. We’re so glad you're experiencing the value of the step-by-step guidance and the supportive community.
Congratulations on taking the steps toward bringing your books to life.
Sincerely,
Team Publishing.com
Workshops with Brian Chang
I would like to give a shout to Brian Chang. As one of the PA student I participated in multiple workshops. I was always impressed by Brian's knowledge and his commitment to help all the students. He had no issue to stay overtime and provide an extra help as requested. It shows really a great professionalism and says a lot about the entire program. Thank you, Brian!
8 March 2025
Unprompted review
Reply from Publishing.com
Hello Halka,
Thank you so much for your kind words!
We’re thrilled to hear that Brian’s workshops have been helpful to you! He truly has a passion for supporting students and providing them with the tools to succeed. It’s great to know that his dedication to staying after hours and going above and beyond is making a real difference in your experience.
We’re so happy to have you as part of the program, and we can’t wait to see all the success you’ll achieve.
Keep up the great work!
Team Publishing.com
Workshops are a game changer
Workshops are a game changer.
Brian makes workshops simple to understand. There are no bad questions. I always get something out of a workshop even if I have been to the same topic more than once. It is well worth your time.
16 March 2025
Unprompted review
Reply from Publishing.com
Hello Marla,
We absolutely love this!
You're so right, workshops really are a game changer. Especially with Brian’s clear and encouraging teaching style. There's always something new to pick up, even on repeat sessions, and it’s amazing how he makes every question feel welcome.
Thanks for sharing your experience, you’re clearly making the most of every opportunity! Keep it up!
Sincerely,
Team Publishing.com
Live Workshops
I attended another terrific workshop with Brian Chang on Amazon Ads. It was so comprehensive and easy to understand that I am no longer intimidated by starting my ad campaigns (as soon as my first book is published, that is). Thank you, Brian!
15 March 2025
Unprompted review
Reply from Publishing.com
Hello Mari,
Thank you so much for sharing your experience!
We’re thrilled to hear that Brian’s workshop on Amazon Ads was helpful and gave you the confidence to start your ad campaigns. It’s great that the information was clear and easy to understand, getting past that intimidation is such a huge step. We’re excited for you to launch your book and see your efforts come to life.
Keep up the fantastic work, and thank you again for being a part of the community!
Team Publishing.com
Brian Chang is a wonderful workshop leader
Brian Chang is a wonderful workshop host. I'm so glad to be in his workshops. I always learn so much, get my questions answered. He is a wealth of information.
16 March 2025
Unprompted review
Reply from Publishing.com
Hello Greta,
Absolutely love this!
Brian Chang truly is a fantastic workshop leader. He has such a great way of delivering information that’s clear, helpful, and packed with value. It’s awesome to hear how much you’re getting out of his sessions and that your questions are always answered.
So glad you’re soaking up all that knowledge.
Keep going strong!
Team Publishing.com
Brian is very detail in his workshops!
Brian is very detail in his workshops!
16 March 2025
Unprompted review
Reply from Publishing.com
Hello Sherella,
Absolutely!
Brian’s attention to detail is one of the things that makes his workshops so valuable. He really takes the time to break everything down step by step, making it easy to follow and apply. It’s no wonder so many people walk away feeling more confident and empowered.
Great shoutout!
Team Publishing.com
Don't miss it
16 March 2025
Unprompted review
Reply from Publishing.com
Hello Victoria,
Totally agree! The AIA course and workshops are packed with gold, and whether you're just starting or already deep in the process, there's always something new to learn.
If you get the chance to attend a workshop, jump on it, you won’t regret it!
Team Publishing.com
Brian is always so helpful
Brian is always so helpful, knowledgeable and patient during his workshops. He has great insight and advice for all of us. I love to attend his workshops!
15 March 2025
Unprompted review
Reply from Publishing.com
Hello Nancy,
Thank you so much for your kind words!
We're so glad to hear how much you enjoy Brian’s workshops, he truly has a gift for teaching with clarity, patience, and insight.
Your enthusiasm means a lot, and we’re thrilled his sessions continue to bring you value and inspiration.
Sincerely,
Team Publishing.com
So Brian is very helpful and very kind…
So Brian is very helpful and very kind in his help with being honest with his opinions of the work we do as individuals. I like the way everyone is treated equal no matter what.
15 March 2025
Unprompted review
Reply from Publishing.com
Thank you, Donald!
We’re so happy to hear that you feel supported and treated with kindness and equality.
Brian truly shines in creating that welcoming, respectful environment.
Your feedback means a lot, and we’re grateful to have you as part of this amazing community!
Sincerely,
Team Publishing.com
Brian Is a wonderful Coach
Brian Is a wonderful Coach. I have followed along in his Coaching call and his book covers call today. He is patient and precise. I appreciate that.
15 March 2025
Unprompted review
Reply from Publishing.com
Hello Michael,
Thank you so much for your kind words!
We're thrilled to hear that Brian’s patience and precision are making a difference in your journey.
He truly is a wonderful coach, and it’s great to know his support is helping you move forward with confidence. Keep up the amazing work.
You’ve got this!
Team Publishing.com
"Group Coaching with Brian"
I just participated in the "Group Coaching with Brian," and I simply can not express strongly enough how much Brian's style of coaching has helped me understand the different processes of the program. He is very direct and to the point, whether he points us back to our video lessons for the answer or gives his expert guidance on our completed work. Brian is one of the most patient and knowledgeable AND compassionate coaches you have on the Publishing.com team. His actions show that he truly cares for us. I am SO grateful.
And I REALLY hope to win that 1-on-1 session with him. ;-)
14 March 2025
Unprompted review
Reply from Publishing.com
Hello Pamela,
What an incredible review!
Thank you so much for sharing your experience! Brian truly is a powerhouse of knowledge, patience, and genuine care, and it's amazing to hear how his coaching style has made such a strong impact on your journey.
We love that you're feeling more confident and supported in the process. And yes, we’re cheering you on for that 1-on-1 session with him… fingers crossed!
Keep up the great work, you’re doing awesome!
Team Publishing.com
Much thanks to Brian for his Workshops.
I'm 6 weeks into the program and have learned SO much from watching Brian Chang's workshops. He's patient with someone completely new to the publishing world and struggling. He's so helpful with keeping my thoughts positive. Thank you Brian!! You're awesome.
15 March 2025
Unprompted review
Reply from Publishing.com
Hello Petice,
Thank you so much for sharing your experience!
We’re thrilled to hear that Brian’s workshops have been so helpful for you, especially as you navigate this new journey. His patience and positivity really do make a difference, and it’s fantastic that you’re learning so much!
Keep up the great work, and we’re excited to continue supporting you as you grow in your publishing journey!
Sincerely,
Team Publishing.com
My publishing experience so far has…
My publishing experience so far has been a mix of excitement, challenges, and incredible learning opportunities. Over the past two months, I’ve gained invaluable insights—everything from technical computer skills to learning complex book formatting strategies.
As someone completely new to the publishing world, this journey has guided me step by step, helping me navigate the highs and lows with encouragement and growth. Despite the challenges, the process has been engaging and rewarding, and I’m excited to continue learning and refining my skills! Thank you to this awesome program!
14 March 2025
Unprompted review
Reply from Publishing.com
Hello Terry,
Thank you so much for sharing your experience!
We’re so glad to hear that you’re enjoying the learning process and making such great progress. It’s always exciting to see someone grow and gain new skills, especially in an area as rewarding as publishing. We’re here to support you every step of the way, and we can’t wait to see how far you’ll go!
Keep up the fantastic work!
Team Publishing.com
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