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publicrecords.info Reviews 

1,546
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting its efficiency and the prompt resolution of issues. Reviewers frequently appreciate the quick response times and the overall smooth user experience, often exceeding expectations. However, some customers also noted concerns regarding unexpected or recurring charges for services they did not intend to subscribe to. A few people mentioned being charged monthly without realizing they had signed up for a subscription, sometimes finding it difficult to resolve these issues.

What people talk about most

Customer service

Customers had positive experiences with customer service, often describing it as helpful, quick, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Response time

Users describe positive interactions with response time, highlighting the quick and efficient service... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick, responsive, and efficient... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used property records for obtaining property information for my law firm. The search was easy and I obtained what I needed. However, I later started to be charged $20 twice a month for a subscript... See more

Rated 5 out of 5 stars

Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more

Rated 5 out of 5 stars

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

Rated 5 out of 5 stars

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.7

All reviews

(1,546)

651 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I was very pleased with the Customer Service

I was very pleased with the information provided by this service. I typically don't like aggregated data that reveals personal information. However, this information was mine, and I needed it because I could not access it through the DMV. Additionally, the information was accurate and really made my job a lot easier than I thought it would be to find what I was looking for. I then wanted to cancel my service because I had a limited scope for its use, and it was so hassle-free. Unheard of these days! But thank you for providing a wonderful service and honoring your commitment to your policies.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I've already made a contact form I am…

I've already made a contact form I am still being charged now I'm pressing charges for fraud. when I've already canceled my subscription and still being charged. Y'all quick to take my money but not to give it BK. Already made a contact report and still charging me ridiculous do not use public records com

25 March 2026
Unprompted review
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Reply from publicrecords.info

Hello Neena,
This Trustpilot profile is for PublicRecords.info. If there is anything we can assist you with regarding an account on our platform, please reach out to our team at support@publicrecords.info at your earliest convenience. We are always here to help.

Best regards,
The PublicRecords.info Support Team

Rated 5 out of 5 stars

I really only needed one piece of…

I really only needed one piece of information and I found it through your system. And then of course I started getting charged monthly which I did not need so I canceled the account. Do you have perfectly suited my needs but that's all I needed. Thank you very much.

20 March 2026
Unprompted review

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