publicrecords.info Reviews 

1,546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting its efficiency and the prompt resolution of issues. Reviewers frequently appreciate the quick response times and the overall smooth user experience, often exceeding expectations. However, some customers also noted concerns regarding unexpected or recurring charges for services they did not intend to subscribe to. A few people mentioned being charged monthly without realizing they had signed up for a subscription, sometimes finding it difficult to resolve these issues.

What people talk about most

Customer service

Customers had positive experiences with customer service, often describing it as helpful, quick, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Response time

Users describe positive interactions with response time, highlighting the quick and efficient service... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick, responsive, and efficient... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used property records for obtaining property information for my law firm. The search was easy and I obtained what I needed. However, I later started to be charged $20 twice a month for a subscript... See more

Rated 5 out of 5 stars

Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more

Rated 5 out of 5 stars

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

Rated 5 out of 5 stars

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,546)

568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rapid Response

Stephanie identified my exact issue and resolved my concern in a matter of seconds. Super satisfied with the customer support.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Elderly financial abuse and will be contacting a lawyer

Let me first off by saying my father who is 79 years old signed up for Publicrecords.info for 1 search. This entire website is a scam. My father was then sent months later 20+ letters saying “thank you for your purchase” from fraudulent charges that they decided to charge randomly. Let me explain something very clear, in the state of Texas this is against the law. I will be contacting a lawyer for advice on going against this company for elderly financial abuse as well as possible felony chargers for the amount charged. Stay far away from this site. Shame on this company for elderly financial abuse.

3 March 2026
Unprompted review
publicrecords.info logo

Reply from publicrecords.info

Hello Kate,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

A+ Service!

I was able to quickly find the information I was needing. The service is inexpensive and easy to cancel when you no longer need it. The chat assistant was quick and efficient!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

I created an account my mistake and…

I created an account my mistake and needed to cancel my account. I have been charged for 2 months and have not used the account. Richard in customer service chat was very helpful and closed my account. Richard was very helpful and made this experience very easy.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Closed Account Easily

I discovered this account and am not sure how it was even made. But it was closed easily for me so I appreciate the help.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Be careful

Be careful. They say it’s one dollar, but they may sneak in additional charges that are hard to spot.

6 April 2026
Unprompted review
publicrecords.info logo

Reply from publicrecords.info

Hello James,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

Anthony was so helpful

Anthony was so helpful. He was very prompt, accurate, completed my request very professionally. I really appreciate the service Anthony gave me. Top notch.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I did not want a monthly service and…

I did not want a monthly service and was charged $9.95.
In a chat with a representative, I explained that I didn't want the service, so they cancelled the service and said I should have a refund in a couple days. Thank you for your help.

5 April 2026
Unprompted review

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