While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered and paid for two items from PB in the US that were on sale. Unfortunately they had run out before they could post them to me and notified me by email. Then to my delight PB as recompense had... See more

Rated 1 out of 5 stars

I am not even sure how companies like this exist in the market. Absolutely fraudulent practices. Please don't buy products from this. They charged me Euro 50 for returning the products which costed me... See more

Rated 1 out of 5 stars

Terrible service from your company. Ordered a matching set (hoodie and pants) before Christmas - (Large size) received 2 xxxl hoodies. Recover well right? Nope. Told me to select new items (as... See more

Rated 1 out of 5 stars

Terrible customer service. There lack of due diligence is astounding. Emailed about a shipping issue from a order I placed on there website. They used the cheapest and worst company . Which is notorio... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Find a Psycho Bunny Store near you! Our products shine brightest when seeing, feeling, and trying them in person. See you soon!


Contact info

2.2

Poor

TrustScore 2 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ABSOLUTELY HORRIBLE COMPANY!

ABSOLUTELY HORRIBLE COMPANY!! my wife ordered 2 polos for Father’s Day and they sent the wrong items. My wife has been back and forth with emails trying to correct the problem with absolutely no answer. They sent us a return label for items we never received!! LOL what a joke and absolutely no one seems to care. Spend your money elsewhere.

27 June 2023
Unprompted review
Rated 1 out of 5 stars

This company is going to fail.. DO NOT BUY FROM THEM ANYWHERE

This company is going to fail... I have a $100 giftcard and over 900 points on my account.. I live in canada, I have ordered from them for years and the last year as been an absolute nighmare...

They no longer ship to canada, wont transfer either to canada, and will not help me at all. Im infuriated with this experience and They are COMPLETELY unwilling to help. DO NOT BUY FROM THIS COMPANY AND LOOK ELSE WHERE!

26 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER ONLINE FROM THEM

DO NOT ORDER ONLINE FROM THEM
i ordered 4x t-shirts on 21st Feb, only 2 shipped and got lost never arriving at their shipping company. they gave me the wrong shipping tracking number 3 times! it took several emails for them to acknowledge the shipment had gone wrong and 6 weeks for them to do anything about it. they have now shipped 1x t-shirt last week and the shipping tracking number doesn't work on this one either. time to go to American Express and get my money back

21 February 2023
Unprompted review
Rated 2 out of 5 stars

Beware if ordering from them...you will not know where your items are

I will start by saying that I love their clothing and the quality is very good! Love their styles and designs as well, something different and new! Unfortunately that's where the pros end, they clearly have a lot of money considering they have just opened a few new stores in Canada and in Yorkdale mall, I have also noticed heavy advertising at bus stops around Toronto (again not cheap). However this company is run by a bunch of amateurs, I ordered 5 items on my first order and received 1, no idea why everything was out of stock? Second order was over $1500, they had no idea if my items had shipped or not, and claimed that it was shipped but I never received any tracking info, I only received about 4 items out of about 15-20. Had to plead with them that my order was lost and finally got them to refund my money. Their customer service also needs massive improvement, I called for 3 days straight and nobody answered my call, even email responses took days. I decided to place a third order for black Friday sales as they were offering some great discounts, once again almost 90% of the items I ordered were out of stock, they had no idea why...I mean why does a company list items on their website if they are not available??? They replaced my items since I did not want to loose the sale discounts, but once again had no idea that they were shipped out and did not have any tracking info. Very mismanaged and they need a lot of improvement on their systems and customer service considering their products are not cheap. Buyer beware.

30 November 2022
Unprompted review
Rated 1 out of 5 stars

This company is operating like one that…

This company is operating like one that is about to shut down. There is no way to make contact with them via phone, email, etc. They don't respond to messages, they don't return calls and the automated system hangs up on your when customer service is called. They will charge your credit card but will not send you merchandise. I may file a police report as well like the other person here mentioned.

2 December 2022
Unprompted review
Show reviews in all languages. (52 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look