Placed an order on April 16th but after reading bad reviews was slightly worried. Estimated delivery was April 20th all items turned up on 22nd which is understandable with current situation. I receiv... See more
Company replied
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See what reviewers are saying
After buying another pair nudie jeans, this particular pair decided to shrink in the wash. This was despite following the washing instructions. Not being a lover of the half mast look the options... See more
Company replied
Iv received my goods no problem but it’s says the Boss and Ralph Lauren we’re both made in China I’m thinking there fake? I paid lots of cash for these good and they are gifts. Would like to know the... See more
Company replied
Absolutely disgraceful!! Placed my order 7 days ago, next day they emailed to say my item had been dispatched via royal mail 48. 6 days later I contact royal mail to see about my order only to be told... See more
Company details
Information provided by various external sources
Discover the latest fashion brands at Psyche. Designer clothing for men, women & children. Free UK next day delivery available.
Contact info
Linthorpe Road 175-187, TS1 4AG, Middlesbrough, United Kingdom
- psyche.co.uk
Great customer service
Great customer service, really helpfully staff that go above and beyond what’s expected. Great cloths too.
28 July 2020
Unprompted review
Great Customer Service!
My experience has been excellent. I needed a polo shirt for a weekend away and noticed there was no next day delivery service available. So I phoned them and spoke to a lady called Charley and she said she would upgrade the delivery to next day for no extra cost. I received the item on time. Excellent customer service.
25 July 2020
Unprompted review
Great customer service
I ordered a pair of jeans from these guys, after a week they still hadn’t arrived. I rang up and spoke to a lady called Charley and she explained that one of our neighbours who had only just moved in had received my jeans but as they didn’t know anyone, had sent them back to Psyche. (A cock up by PayPal wrong address) So Charley waited for the return to come back as none of my size were in stock otherwise she would have sent a replacement straight away. As soon as they came back she sent them straight back to me (correct address) next day delivery. Have them now and very pleased. Would definitely use these guys again, thanks to there customer services.
23 July 2020
Unprompted review
Dont order from this company
Ordered a t shirt weeks ago which subsequently never arrived. Dreadful service from their courier, FedEx. Ok communication with a person called Charley, who has assured me I will get a refund. At a time when competition is so fierce, I would've thought a company would look at their dreadful reviews online and possibly think, do you see a pattern emerging here. Dissapointed as it was a Birthday present which I now cant give.
20 July 2020
Unprompted review
Reply from Psyche
Hi Steve,
I sincerely apologise that our courier could not fulfill your order upon shipment. I can see that after several attempted shipments, your refund has now been processed, however I can only offer my apologies for this issue you have faced. If you would like to discuss this matter further, please don't hesitate to contact a member of our Customer Care team who will happily give you a call.
Kind regards,
Kheira
Psyche Customer Care
Iv received my goods no problem but…
Iv received my goods no problem but it’s says the Boss and Ralph Lauren we’re both made in China I’m thinking there fake? I paid lots of cash for these good and they are gifts. Would like to know the truth as I can’t get through to anyone no confirmation email nothing??? If I would of received some sort of contact and obviously my goods are original I’d gladly give this psych company 5 stars unfortunately very unprofessionally run!
8 July 2020
Unprompted review
Reply from Psyche
Hi Kate,
Thank you for your review. Please be assured that all products sold by Psyche are 100% genuine and are sourced directly from certified suppliers. The origin of where the items are made is a choice made by the designers. We understand your concern, however please be assured that the items you have received are genuine.
In regards to you having difficulty reaching us, I apologise for this. Our Customer Care team are working through queries as quickly and efficiently as possible. If there are any further questions, I would be more than happy to look into this for you.
Kind regards,
Kheira
Psyche Customer Care
Absolutely shocking company to deal…
Absolutely shocking company to deal with, late delivery and no response to emails about credit refund, I’d never use them
26 June 2020
Unprompted review
Reply from Psyche
Hi Gary,
I'm sorry to hear of this issue with your order. Unfortunately, due to the current circumstances we are operating with a reduced team and this is resulting in several delays with orders and customer emails and I can only apologise for this. In order for me to investigate this further, may I kindly ask you to reach out to me at zgibson@psyche.co.uk with your full name and order number and I can look into this for you.
Kind Regards,
Kheira
Psyche Customer Care
Excellent Customer Service by Christer
I had a great experience buying my jumper online. After reading a few reviews regarding delivery I thought to phone up and ask what the current situation is. I ended up speaking to Christer who was absolutely amazing with regards to customer service and ensuring I would receive my item on time.
Christer even went out of her way to call me on the weekend to confirm my order had been dispatched.
I received my item today and could not be happier with the whole buying process.
Top marks for Psyche and especially Christer.
24 June 2020
Unprompted review
Reply from Psyche
Hi Amar,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with our service and that you were kept informed of updates on your order.
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Good service free delivery
Don’t normally leave reviews but have read a lot of negativity on here but my experience was good. I ordered and the two items arrived within a week carriage free. The quality looks ok also and it was well discounted and packaged.
23 June 2020
Unprompted review
Reply from Psyche
Hi Ben,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with our service!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Great clothes, good prices
Lots of great clothes in stock to discount prices during the corona pandemic. Very friendly and helpful customer service. Reasonable overseas shipping costs with tracked parcels through FedEx.
19 June 2020
Unprompted review
Reply from Psyche
Hi Christian,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with our service!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
No tracking number
Amended my review, I would have put it up-to 5*; however, the initial order experience was not great.
The goods have arrived in excellent condition, superb packaging. Thanks for the follow-on service provided.
I will use your company in the future.
Kind regards,
Karl
Web Order: WEB416905-077
18 June 2020
Unprompted review
Reply from Psyche
Hi Karl,
Thank you for taking the time to leave us your review, your kind words are much appreciated! I apologise that your initial experience with us was not great, however I'm pleased that this was soon resolved and that you're happy with our service.
If there's anything you need assistance with in the future, please don't hesitate to reach out and a member of our Customer Care team will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
WEB411243-242 missing parcel
WEB411243-242
I placed the above order with you and my delivery was due on the 2/6/2020 I contacted fedex the same day they confirmed it had been delivered but there was no parcel left in the driveway as they said. After they investigated they confirmed there driver could not remember where he left the parcel and I was told to get back in touch with you. Sent an email and tried numerous times but no answer on your telephone lines. Sally Hodgson
18 June 2020
Unprompted review
Reply from Psyche
Hi Lisa,
I apologise for this issue you have faced with your delivery. I can confirm that an issue has been raised with FedEx on this matter, however I'm sorry that you have faced delays in response from ourselves. I can confirm that a member of our team has now been in touch regarding this matter. I apologise again for the inconvenience and we are working to get this resolved as quickly as possible for you.
Kind Regards,
Kheira
Psyche Customer Care
order number WEB416029-503
Order placed on Monday 5th at approx. 11am, no confirmation of dispatch although website states they dispatch next day. They do not answer any phone calls to query whereabouts of orders and every response to complaints on websites is send an email with your order number to zgibson at psyche......I'd hate to see the size of z gibson's inbox.
Kindly contact me re order WEB416029-503, if you don't with 24 hours I will instruct my credit card company to invoke a section 75 claim against you.
18 June 2020
Unprompted review
Reply from Psyche
Hi Graham,
I deeply apologise for this delay you have faced with your order. At the moment as we are currently still operating with reduced staff, orders can take slightly longer to arrive and I apologise for this. We are currently working through customer emails as quickly and efficiently as we can however I'm sorry that you did not receive a sooner response. I can see that your order has now been delivered, however if you would like to discuss this matter further, please reach out to our Customer Care team and I would be more than happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
First class had a small problem due to…
First class had a small problem due to delivering an item. Contacted and no problem with communicating and all sorted .Thank you
18 June 2020
Unprompted review
Reply from Psyche
Hi Thomas,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with our service.
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Who voted these retailer of the…
Who voted these retailer of the year???? I order alot of goods online and i have always had comunication i.e. delivery update or tracking number. However its unacceptable this day in age a company dont have either. I wish i had read these reviews before i placed my order as it seems to be a poorly run company. WEB416170-510 is my order number any idea when??
18 June 2020
Unprompted review
Reply from Psyche
Hi Richard,
I apologise for this delay you have faced with your order. At the moment as we are currently still operating with reduced staff, orders can take slightly longer to arrive and I apologise for this. I can see that your order has now been delivered, however if you would like to discuss this matter further, please reach out to our Customer Care team and I would be more than happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
Excellent service
Ignore the bad reviews you read I’ve recently bought some items and returned some has well all returns were done on time and all deliveries were on time as well which is an amazing achievement during these hard times
Well done psyche
18 June 2020
Unprompted review
Reply from Psyche
Hi Wayne,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with our service!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Avoid this seller
Be aware. I've ordered item 3 weeks ago. After I emailed to find out where is my parcel I received a reply couple days later saying that my order has been cancelled and nobody didn't even tried to notify me... Ridiculous service. I would never use this site again. Don't recommend.
18 June 2020
Unprompted review
Reply from Psyche
Hi Joanna,
I apologise that your order was cancelled and that you were not notified of this. We aim to notify all customers of any issues with orders, however as we are operating with a reduced team at the moment, this is resulting in several delays and I can only apologise for this. If you would like to discuss this matter further, please don't hesitate to reach out to zgibson@psyche.co.uk and I would be more than happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
I ordered from here last year with no…
I ordered from here last year with no problems so I ordered again, but this time not so great. I placed my order on 1st June and on my account it has said ‘dispatched‘ for the past 2 weeks... I emailed twice requesting an update or a tracking number but have received no reply. It is now 17th June. I ordered these items for Father’s Day and ordered them early purposely in case of any delays, however, it doesn’t look like they are going to be here. I would appreciate a reply, thanks. My order number is WEB411764-067... UPDATE- Received response through email and they were very helpful, good customer service and everything sorted, thank you
17 June 2020
Unprompted review
Reply from Psyche
Hi Sophie,
I'm sorry to hear that you are yet to receive your order. Unfortunately, due to the current circumstances we are operating with a reduced team and this is resulting in several delays with orders and customer emails and I can only apologise for this. Thank you for sending over your order number. I can confirm that this is currently being investigated for you and you will be notified via email as soon as possible once I receive an update. I apologise again for any inconvenience.
Kind Regards,
Kheira
Psyche Customer Care
Been trying to contact for ages now no…
Been trying to contact for ages now no response. My order said successfully on my account now says partially returned? What's is that?
16 June 2020
Unprompted review
Reply from Psyche
Hi there,
I'm sorry to hear that you are yet to receive your order. When an order states that it is partially returned, this is unfortunately due to an item on the order being out of stock, therefore the full order cannot be fulfilled. When this happens, the item that is unavailable is refunded and the remaining items on the order are sent out. I apologise for this. In order for me to investigate this further, may I kindly ask you to reach out to me at zgibson@psyche.co.uk with your full name and order number and I can look into this for you.
Kind Regards,
Kheira
Psyche Customer Care
Absolute rubbish service
Absolute rubbish, ordered items which came through today. Two items missing, invoice says out of stock however I have been debited full Amount. Tried calling company all day however no answer. I have emailed too however still no answer!
16 June 2020
Unprompted review
Reply from Psyche
Hi Qasim,
I'm sorry for this issue and I apologise that several of your items were out of stock. I can see that my colleague has been in touch with you via email and has reimbursed you for the missing items in your parcel. I apologise again for any inconvenience caused. If you would like to discuss this matter further, please don't hesitate to reach out to zgibson@psyche.co.uk and I would be more than happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
I ordered a product 4 days ago and am…
I ordered a product 4 days ago and am yet to receive any information based on my order, I have no idea if it’s been dispatched or if it’s been processed, I tried calling the customer service line however there was no answer.
14 June 2020
Unprompted review
Reply from Psyche
Hi Lewis,
I'm sorry to hear that you are yet to receive your order. Unfortunately, due to the current circumstances we are operating with a reduced team and this is resulting in several delays with orders and customer emails and I can only apologise for this. In order for me to investigate this further, may I kindly ask you to reach out to me at zgibson@psyche.co.uk with your full name and order number and I can look into this for you.
Kind Regards,
Kheira
Psyche Customer Care
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