ProxyScrape Reviews 494

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Customers are really happy with the products, finding them to be exactly as advertised and working quickly and smoothly. Many people highlight the exceptional customer service, praising the staff for being helpful, responsive, and understanding, often resolving issues efficiently. The overall service is described as reliable and stable, with many users appreciating the clear communication and the team's willingness to adapt and find solutions. However, some customers were dissatisfied with the service, reporting issues like proxies failing, being blacklisted, or not connecting. A few people also mentioned slow and unhelpful responses from support, feeling ignored or dismissed. There were also concerns about unexpected changes to data balances and difficulties with affiliate commissions.

What people talk about most

Service

Consumers find service to be ambiguous. Many reviewers praise the service as excellent, reliable, and decent,... See more

Product

Reviewers highlight positive aspects of the product, with many praising its effectiveness and suitability for... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the support team for being helpful,... See more

Response time

People report ambiguous experiences with response times. Some customers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I switched to their unlimited residential plan because I was tired of monitoring my data usage every hour. It’s a huge relief to just run my scripts and know the bill won't spike at the end of the mon... See more

Company replied

Rated 5 out of 5 stars

I bought proxies here, everything worked quickly and smoothly. Unfortunately, they didn’t fit my needs. I thought the money was gone, but the support team responded very fast, understood my situation,... See more

Company replied

Rated 5 out of 5 stars

Had a bit of trouble setting up the rotation settings for a specific geo-target. I messaged support expecting a bot, but got a real person who fixed my configuration in about five minutes. It’s rare t... See more

Company replied


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Computer Security Service
  4. Internet Service Provider
  5. VPN Service

Written by the company

ProxyScrape provides a wide range of proxy services ranging from our premium subscription to residential and dedicated data center proxies. Our datacenter proxies are perfect for high-traffic activities since they come with unlimited bandwidth and concurrent connections. In contrast, our residential proxies suit you best for highly sensitive websites that quickly block you.


Contact info

4.0

Great

TrustScore 4 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I recently ordered a package from…

I recently ordered a package from ProxyScrape totaling over $600. Shortly after placing the order, I realized it wasn’t suitable for my needs and promptly requested a refund. To my dismay, the customer service team informed me that they only offer refunds for packages under $100. This restrictive policy is not clearly stated on their website, and I feel misled. Despite multiple attempts to resolve the issue, I received no satisfactory response. I’m now out $600 with nothing to show for it. I strongly advise potential customers to be cautious and fully understand their refund policies before making a purchase.

3 March 2025
Unprompted review
ProxyScrape logo

Reply from ProxyScrape

We're sorry to hear about your experience and the frustration it’s caused — especially after making such a significant purchase. This isn’t the experience we want anyone to have.

While this happened a month ago, I’d like to personally look into it further for you. We’ll do our best to make things right. Thank you for your honest feedback. It helps us improve, and we're taking it seriously.

Rated 5 out of 5 stars

"Best Proxies

"Best Proxies: I highly recommend it."

22 February 2024
Unprompted review
ProxyScrape logo

Reply from ProxyScrape

Thank you so much for the kind words and recommendation — we really appreciate it! We're glad to hear you're happy with the proxies. If you ever need anything or have questions, feel free to reach out to us!

Rated 5 out of 5 stars

It's is fast and unlimited!

2 January 2025
Unprompted review
ProxyScrape logo

Reply from ProxyScrape

Thanks for the feedback! We're thrilled to hear you're enjoying the speed and unlimited access. If you ever need support or have questions, we're just a message away!

Rated 2 out of 5 stars

1,000 mixed proxies non working for me

$25 per month for 1,000 mixed proxies. But if they don't work for you... you can't exchange.... I receive more than 100 from the same IP 1.1.1.xxx and not even 1 was working to watch my Ads, You need to be lucky to receive 1000 and 1% working.

21 September 2024
Unprompted review
Rated 1 out of 5 stars

Save your money dont buy anything from them

I bought a 1-day premium proxy plan from them just to check if they work, which was around 4 or 5 dollars and they give you 1k proxies for 1 day. After the purchase, they gave me proxies and thankfully the proxy did not work they kept saying in their chat support that the proxies were working but on my end, they were not, I used 2 to 3 software like adsPower and Go browser software both of them say proxy test failed, and when I ask for refund they said they won't give a refund on cryptocurrency, and I was like WOW, and I said I give you my card details and payment ss that I give you form cryptocurrency but they refuse and they banned me from there chat support, and non of the proxies are working. Just wanna say Screw you and your company, stay away from them if you wanna save your money.

7 September 2024
Unprompted review
ProxyScrape logo

Reply from ProxyScrape

Hey Jon,

I'm sorry to hear about your bad experience. We will try to reach out to rectify our mistakes.

Kind regards,
Thibeau M.

Rated 1 out of 5 stars

I have an active plan with them and…

I have an active plan with them and after suggesting ideas to fix their emails sent to us customers, I was banned from their discord. I would highly recommend staying away from this company.

7 July 2024
Unprompted review
Rated 2 out of 5 stars

I have bought 1000 proxies and 99% of…

I have bought 1000 proxies and 99% of them are not working on most the websites. But they have refunded me with no question so thats a good sign at least.

22 June 2024
Unprompted review
ProxyScrape logo

Reply from ProxyScrape

Hey Erman,

Thanks a lot for your feedback. I suggest you ask for a replacement with residential proxies. Shared proxies don't work well on tightly secured websites.

Kind regards,
Thibeau M.

Rated 1 out of 5 stars

doesn't work 99% times

I took their premium tiral, proxies dosent work at all, it works for few seconds and stops working for minutes then suddenly starts working again, because of this a 5 minute task takes hours to complete.
tried contacting support they always say that proxies are working on our end, they will ask to check the proxies with their software, it shows as proxies are online, but it dosen't work when we use them.
i even tried using the proxies on multiple devices, i keep getting err_empty_response on all devices, and their support doesn't help but pushes us to buy the subscription. if your trial is not working at all, how do you expect a user to pay for this kind of service.
pathetic and waste of time, its better to pay bit more and go with other providers

22 March 2024
Unprompted review
ProxyScrape logo

Reply from ProxyScrape

Hey Yv,

I'm sorry to hear about your bad experience.
Please note that our trial only allows 10 concurrent connections, which might the the root couse of the issue.

Kind regards,
Thibeau M.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look