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Pro World Reviews 5,212

•
TrustScore 4.5 out of 5

4.4

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly iron-on transfers and heat press materials, noting their vibrant colors, durability, and ease of application. The service is frequently described as fast and efficient, with many appreciating the quick turnaround times for orders and rapid responses to inquiries. However, some customers experienced issues with orders, such as receiving incorrect items or incomplete shipments. There were also instances where people encountered difficulties with website functionality or found the customer service to be unhelpful in resolving order-related problems, especially concerning missing order history or miscommunications about artwork specifications. A few other people also felt that the quality of some heat press machines was poor, with new machines breaking down quickly and replacement parts not resolving the issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high print quality of transfers,... See more

Order

Consumers find order experiences to be ambiguous. Many praise the quick and easy online ordering process,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the customer service,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high print quality of transfers,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast and great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Pro World for all my iron on transfer needs. They are friendly and professional and have a quick turnaround time. Their design team is always available to offer helpful advice and to adjust... See more

Rated 5 out of 5 stars

I can’t say enough great things about this company! They have truly been amazing to work with. Their customer service is fast, incredibly responsive, and always so helpful. Any time I’ve had an issu... See more

Rated 5 out of 5 stars

The staff at Pro World was great, as well as the products! We ordered some heat press materials from them a few years back and had no problems. It seems they change the heat press material for the bet... See more

Rated 5 out of 5 stars

I had the wrong item sent to me . When I called to discuss it, Angie was very helpful and accommodating . Customer service was excellent regarding my issue . Very pleased with the quick responses and... See more

Company details

  1. Business to Business Service
  2. Prints and Signs Store

About Pro World

Written by the company

Pro World is the premier source for any creative entrepreneur! Whether you are creating t-shirts, wall graphics or DIY projects, we have the products to get it done. Founded in 1974, Pro World is the world’s largest supplier of heat applied graphics and materials. Our product assortment consists of variations of vinyl, heat presses, custom transfers and art services. We continually strive to exceed your expectations with our knowledgeable and superior customer service, free shipping offers and an industry leading customer loyalty program.

Browse Products

Heat Transfers Heat Presses Vinyl Sublimation Custom Transfers Starter Packs Digital Art Heat Transfer Paper

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I purchased a heat press from them

I purchased a heat press from them. The machine did not hold temperature. I contacted them and showed them the video I took. They sold me the part to fix it. I had someone install the part and the machine still didn't work. When I started the heat press the temperature would not rise, it only went to 32 degrees. When, I shut the machine it went up to 132 degrees. I made a video and sent it to the company. No reply. I have sent 3 emails and 1 WhatsApp message to them about this. No reply. Horrible customer service I may say.

9 February 2026
Unprompted review
Rated 3 out of 5 stars

The graphics seem to be very good even…

The graphics seem to be good even though I haven't used them yet. The shipping was OUTRAGIOUS! I really don't know how you justify such an extremely high shipping charge for something that was shipped in a poly bag that didn't seem to be shipped at an expedited rate of speed. More, less expensive, shipping choices would be great. As is, I have to take a loss using these stickers because the break down cost of each set is over $6. Ridiculous! I found a better, less expensive company to print my stickers and brings down the cost to a little over $1 per two piece set. Plus, they corrected areas on the graphic without charge.

27 January 2026
Rated 5 out of 5 stars

I had the wrong item sent to me

I had the wrong item sent to me . When I called to discuss it, Angie was very helpful and accommodating . Customer service was excellent regarding my issue . Very pleased with the quick responses and shipping of the correct item . Will definitely be ordering from this company again

5 January 2026
Rated 1 out of 5 stars

False advertisement on website

False advertisement on website. What's listed is not Whats being sent. Customer service says website is wrong but they don't tell you that until purchase is made. That makes no sense. Order canceled!!!!! You can't charge someone for what your not sending and your advertising it.

17 December 2025
Unprompted review

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