Provira Reviews 169

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication. Many people highlight the outstanding customer service, noting that the team goes above and beyond to guide them through processes and provide support during difficult times. The service provided is frequently described as efficient, prompt, and straightforward, with many consumers appreciating the clear explanations and quick resolution of their needs. Reviewers often mention feeling well-informed and supported throughout their interactions, leading to a positive overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, efficient, and... See more

Customer service

Customers consistently express high satisfaction with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An exceptionally professional company who offered assistance to a newly bereaved, heartbroken and stressed out daughter. From the first phone call with Tracy who was kind and compassionate to the eas... See more

Company replied

Rated 5 out of 5 stars

I never thought I would ever experience such care, excellent communications and simplicity from a company again in this life time, but Sharon at Provira proved me wrong. Sharon has renewed my faith i... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Provira highly enough. Probably the most professional efficient company I have ever dealt with. Debbie was always available to answer any questions and replied promptly. No hidden c... See more

Company replied

Rated 5 out of 5 stars

An absolutely amazing experience! Tracy is friendly,experienced,knowledgeable person.When I first contacted Provira I did not believe in any success -but 3 weeks later my case was approved and I’ve... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Provira is a specialist finance company, providing loans to beneficiaries and executors of estates.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A uniquely compassionate, caring and efficient approach.

I approached Provira looking for an Inheritance Advance. Sharon Paddon was my point of contact from first to last and I am delighted to say, was absolutely excellent throughout.

From providing expert advice in a timely and efficient manner, what struck me about Sharon and Provira is that they really are different, in that they provide a caring and compassionate service in what is a market that I thought would be extremely hard to reach and complex when I got there.

If your in the same position as me, grieving, uncertain, a bit overwhelmed and not sure if your doing the right thing, then Provira is the place for you.

They looked after me fantastically well and I would strongly recommend that you approach them to see how they can help you, just like Sharon and the Provira team have helped me.

A huge thank you to you Sharon and the Provira team for making this a simple, quick and stress free process, at what is a very challenging time.

Best regards,

Darren Meeks.

22 January 2025
Unprompted review
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Reply from Provira

Thank you so much for this wonderful review.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Brilliant Customer Service

Really fantastic experience with Tracy at Provira, kept me up to date every step of the way with a very positive and reassuring attitude, even when the inheritance situation got complicated. Thanks so much!

17 January 2025
Unprompted review
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Reply from Provira

Thank you so much for taking the time to leave this wonderful review. It is most appreciated.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Very efficient

Very efficient, simple and easy process. Debbie was lovely to deal with and communication was excellent. Would highly recommend Provira. Thanks for all your help Debbie.

16 January 2025
Unprompted review
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Reply from Provira

Dear Anna,

Thank you so much for leaving this lovely review. We were so pleased we were able to help you.

Kind regards,
Debbie and the Team at Provira.

Rated 5 out of 5 stars

Our Experience - Brilliant

Our dealing with Provira has been absolutely first class. The customer care/approach was faultless along with the focus, energy, time and providing updates on progress was very professional. A huge well done to the team/company for providing an impeccable, brilliant and professional service.

15 January 2025
Unprompted review
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Reply from Provira

Thank you Adam,

It was our pleasure.

Kindest regards,
Debbie and the rest of the Team at Provira.

Rated 5 out of 5 stars

Tracey is a gem!!

Tracey was great. Made the process simple, great communication and genuinely a caring person. Thank you again Tracey.

14 January 2025
Unprompted review
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Reply from Provira

Thank you Richard for taking the time to leave this wonderful review. It is most appreciated.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Provira does something very niche in…

Provira does something very niche in helping getting an advance on funds the beneficiary is entitled to from a Will.
The Customer Service from Debbie, Tracy and Sharon is sublime, keeping you updated by email or phone and calling back.
Received funds within two hours of final documents being signed

I've been so impressed l've let a couple of Solicitors know and will also let anyone l come across who unfortunately ends up in the same position as myself

Thank you Provira

13 January 2025
Unprompted review
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Reply from Provira

Thank you so much for taking the time to complete this lovely review. It is most appreciated and we were so pleased we were able to help you.

Kind regards,
All at Provira

Rated 5 out of 5 stars

Sharon wonderful

Sharon, simply wonderful. Very efficient. Would use again anytime

18 December 2024
Unprompted review
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Reply from Provira

Thank you Peter for your kind words.

Kindest regards,
All at Provira.

Rated 5 out of 5 stars

5star service from beginning to end.

5star service from beginning to end.
I would truly recommend provira they were amazing.
And a massive thank you to Debbie who help me with my inheritance advance
Amazing company
Brilliant service

13 December 2024
Unprompted review
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Reply from Provira

Thank you Sara for this lovely review. It is most appreciated.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Fantastic service

I dealt with a lady named Sharon Paddon. A few problems with my solicitors held up my application, and Sharon was there every step of the way with advice and compassion. She made a very difficult time a lot easier for me, and I knew if I had any worries or questions she was just a phonecall away. I'd recommend Provira to anyone, I honestly couldn't have asked for more.

12 December 2024
Unprompted review
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Reply from Provira

Thank you Helen for taking the time to complete this lovely review. It is always great to receive wonderful feedback and we were so pleased we were able to help you.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Outstanding service

Provira are a truly great company. They sorted my Inheritance Advance in a matter of days. I found the speed and efficiency and warmth and understanding of Tracy in particular truly amazing. She went beyond my expectations and I was truly surprised at this emotional time in my life. My experience was an excellent one. Many thanks Tracy and Provira.

28 November 2024
Unprompted review
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Reply from Provira

Thank you so much for completing this glowing review. It is most appreciated.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

5* service from a professional outfit.

From the moment I made contact with Provira they were nothing but professional, honest and prompt. I was dealing with a lady called Tracy Rumsey. Tracy made everything simple and straight forward.
I required an inheritance advance due to probate taking over 2 years.
Once all paperwork was completed I received the funds in just over a week.
If you require a similar service do not hesitate to get in contact with Provira and Tracy in particular. 5* service.

18 November 2024
Unprompted review
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Reply from Provira

Thank you so much Andrew for your kind words and for taking the time to write this review. It is most appreciated.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

I recently had a very good experience…

I recently had a very good experience with Provira and can definitely recommend their services.
From the initial telephone contact with Sharon and her team onwards to getting the loan concluded I found them to be polite, efficient and professional.
There were a few legal twists in my case but these were dealt with in a common sense way by Provira and overall there was a commercial approach of trying to get the deal done with the minimum of fuss and complication.
I thought Sharon and her team were particularly sensitive to the recently bereaved and try to make the whole lending process as stress-free as possible at what is usually a difficult time for people.
Excellent service overall and thoroughly recommended.

18 November 2024
Unprompted review
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Reply from Provira

Thank you so much for this lovely review and your kind words.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Provida are one of a kind

Provida are one of a kind . I had an unforgettable good customer service experience right from my enquiry phone call to the end of a satisfactory service . Sharon Parddon was brilliant , friendly , helpful and understanding. I have no hesitation whatsoever in recommending Provida for their services . Wish I could give them 7 stars . All the best team Provida .
Gabriel ( very satisfied customer )

7 November 2024
Unprompted review
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Reply from Provira

Thank you Gabriel for taking the time to leave this wonderful review. We are most grateful.

Kindest regards,
All at Provira.

Rated 5 out of 5 stars

Excellent Customer Service

I can't compliment Sharon enough, from the intital telephone contact through to resolution she has been fantastic. Sharon explained everything fully when she responded to myinitial request for information and then remained in constant email contact with both myself and my solicitor throughout the process which has completed in less than a week. It's a relief to receive such service in these times and Provida are to be applauded for this.

6 November 2024
Unprompted review
Provira logo

Reply from Provira

Thank you so much for taking the time to write this lovely review.

Kindest regards,
All at Provira.

Rated 5 out of 5 stars

The proof is in the reviews

I had read reviews on provira before applying and knew what to expect but to say I was surprised is insufficient, Debbie and her team really are nothing short of amazing, from start to finish, extremely efficient and fast. I had contacted Debbie before starting probate and she actually recommended a few firms who are good one of whom I instructed anyone who uses this service and fits the eligibility will not be disappointed. 20/10

5 November 2024
Unprompted review
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Reply from Provira

Thank you so much for your kind words Moneer. We were so pleased to be able to help you.

Kindest regards,
All at Provira

Rated 5 out of 5 stars

Outstanding service

Outstanding service! The whole loan process took only a few days, and Debbie’s support made all the difference. She explained everything clearly and was available for any questions, which made the experience stress-free. I would definitely recommend this company to anyone looking for quick, friendly, and professional service.

30 October 2024
Unprompted review
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Reply from Provira

Thank you so much for taking the time to complete this wonderful review, and we are so pleased we were able to help you.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

This company is beyond amazing

Well I just don't know where to begin this company is beyond amazing and Sharon who was the lady who dealt with my inheritance loan went above and beyond mine wasn't an easy straight forward one but Sharon was absolutely amazing she supported me and was extremely patient all the way through the process and was there all the for any questions and she put my mind at rest with all the full explanations of the process as to be honest its very daunting when you've not done anything like it before but once Sharon had explained the whole process in major details that daunting feeling went.
This is definitely the best company to use by far and Sharon is just outstanding.. and I could not believe how quick it was from signing to getting the funds absolutely brilliant

10 July 2024
Unprompted review
Provira logo

Reply from Provira

Thank you so much for taking the time to complete this wonderful review, and we are so pleased we were able to help you.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Great company who really care…

Great company who really care about their customers and are extremely helpful

18 October 2024
Unprompted review
Provira logo

Reply from Provira

Thank you so much Andrew for this great review.

Kind regards,
All at Provira

Rated 5 out of 5 stars

Enquiry to completion in 5 days

The process was simple and Debbie who dealt with my initial enquiry understood exactly what I needed and assisted me throughout. The whole process was completed in 5 days. I cannot thank Debbie enough and I would not hesitate in recommending their service in the future.

17 October 2024
Unprompted review
Provira logo

Reply from Provira

Thank you for taking the time to write this lovely review. We were so pleased we were able to help you.

Kind regards,
All at Provira.

Rated 5 out of 5 stars

Amazing company !

This company are amazing ! I was very impressed with how quickly and efficiently they dealt with my loan. Special thanks to Debbie Collins who went above and beyond helping to chase up my solicitor who is so slow!
I would highly recommend this company.

14 October 2024
Unprompted review
Provira logo

Reply from Provira

Thank you so much for taking the time to complete a review and for your kind words.

All at Provira.

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