Proton Mail Reviews 

I have been using Proton Mail for a while now, and I am highly impressed with its commitment to privacy. The end-to-end encryption ensures that my emails remain private and secure, which is my top priority.

I was happy for the first two years, until out of the blue people stated they could no longer email me. Only to find out, they decided to start charging for any normal amount of space & yes I do mean normal. So I pay an extremely high-price one a year, and i figured other things like their VPN or any other feature they offer would come with the $70 i pay, being that they claim to be about safety & care about their clients safety but no, nothing comes with it. Just storage i don't even need at a ridiculous price! Also if you forget your password, you lose everything! ** update, my plan covers storage for $69 dollars?? Which i never paid before & unless something else can or will be added to that price, I have to decide. Im a victim of DV but also cannot afford to pay for email**

Checked their pricing page and clicked on Drive to see how much space they provide on free accounts. It clearly says 5 GB. After I created the account, I checked in Drive and saw that they only provide 2 GB.

If there's anything I hate, it's misleading advertising. What else are you not being truthful about? Now, I don't trust you. I have the screenshot, so even if they change it, I still have proof.

Was excited because you're in Europe. What a shame, even more so because the negative reviews outweigh the positive. That's a strong sign!

Files deleted.

I thought this was good ... I was terribly wrong.

Their customer support is the absolute worst. I bought an extra user, did not work as intended. THen I asked for a refund and now they've been putting me on tasks for 2 weeks and no refund. It's unbeliveable stupid.

Also they market their high tier subscriptions as you get Proton VPN, but you don't. You can download the free version, just as everyone else. Fake marketing.

Ticket number: 4619759

Will make a dispute with my bank, disgusting what you've been doing.

I signed up for Proton Mail with the understanding that they offer a 30‑day money‑back guarantee. I requested a refund within that 30‑day period, clearly meeting the stated requirement.
Despite this, my refund was denied, with no satisfactory explanation that justified why the guarantee was not honored. This was extremely frustrating, especially for a service that positions itself as transparent and user‑focused.
While the product itself may offer strong privacy features, the customer support and billing experience do not match that image. A refund policy should be respected exactly as written — otherwise it feels misleading.
I would advise potential customers to be very cautious and not rely on the 30‑day refund promise when making a purchase decision.

After being a gmail user since beta (I had over 75,000 emails on gmail) Proton mail was a breath of fresh air. The transition was seamless - they provide an option to automatically transfer all your emails from other providers, it took less than half an hour to transfer roughly 20 years of gmail to Protonmail.

I can't recommend this service highly enough. I use their paid 'all in one' package which also provides calendar, VPN, and an encrypted online drive. 500GB is nothing to sneeze at. Well worth every penny.

Proton deletes inactive accounts (just 1 year) and blocks your own username forever because it looks like they can't afford enough server space to keep a few kilobytes of metadata. If you guys are so broke that you have to purge user identities to stay afloat, just say so

This email service has an interesting monetisation model — they often push their subscription even when it’s not really relevant.

But honestly, it’s a solid email service that does its job well. You can easily create multiple accounts and use one for random sign-ups or spammy services.

Overall, it’s a good email — simple, practical, and useful.

Problem 1: Search function in Proton drive not working. Support poor with endless email exchanges. Wasting a lot of time with no improvement of service
Problem: Despite having provided the correct billing address, there seems to be a glitch and the invoice was issued without address. Customer service has described some steps to fix this, but none of these worked. Agent refuses to issue correct invoice directly and only refers to glitched option in account. AI agent?
Totally useless. Free services work way better. Save your money, but more important massive hassles.

The free service is hands down the best I love the email I would personally like to meet the person made it and hug them

Paid user locked out for weeks – no resolution

I am a paying Proton customer (CHF 119 for Lumo Plus + CHF 48 for Mail), and I have been locked out of my account for over 4 weeks with no resolution.

My account appears to be blocked due to a “dispute”, and at the same time it is scheduled for deletion. Even when using my correct 12-word recovery phrase, access is denied.

Support keeps asking standard ownership verification questions, but does not clearly explain:

* what the dispute actually is
* how it can be resolved
* how I can regain access to services I have already paid for

This is not just an account recovery issue — it is also a billing issue involving paid services that are currently inaccessible.

I understand Proton’s strong security model, but in this case the process is opaque and extremely slow. Waiting over 4 weeks without a clear resolution path is not acceptable for a paid service.

Ticket reference: 4539397

I would appreciate a clear explanation and a concrete path to resolution.

Your algorithm is absolutely terrible. I am getting really tired of being signed out, blocked and then forced to change the password. We have a family account and use the services on different profiles and devices. Your system makes the family accounts useless. Very often my family don't even know they have been signed out. I have complained about this before and got back the poor response it is to protect the account. Our usecase is for personal use only, we use strong passwords and need access to each others accounts. So please fix your awful algorithm?

I purchased the Proton Workspace to review for my company. I paid the full amount for the premium product. After 6 hours of testing, it was obvious it would not meet our needs. Tried to cancel on their website and there was no way to do so. When I emailed to cancel I got the same instructions, that did not work.
Four days of constant emails to them, I hear nothing but crickets. I quit receiving emails and responses after the first day. They will take your order but won't refund if you cancel on the same day you paid. They supposedly have a 30 day refund policy. I guess it could take 30 days. But I will just have my CC company reverse the charges it they refuse to respond.
Beware!

Functions do not work in Proton Sheets which makes the product unusable and I am paying for it?

I am quite SHOCKED that I have to pay just to get 'sent from ProtonMail' removed from my emails. A little bit CRAZY if you ask me.

The proton marketing and pop up promotions are confusing and mis leading. They offered me an upgrade to an annual plan and then a better service without explaining that I had to cancel my exsisting plan. It is obvious that if you upgrade with a service, that you do not carry on paying the old subscption. Very mis leading!
I did not receive any renewal email notices in advance.

SECOND EDIT:
It has been three weeks since Proton Mail took unagreed upon funds from my account and are yet to return my money and will still not communicate with me.

EDIT:
Take seven days to reply to an email to customer servies, followed by another seven days and no response to my follow up email, but three hours later from a bad review, Proton Mail replied on here.
​I am writing this in absolute despair and disgust. Proton Mail is a company that hides behind small print while ignoring a customer in a severe mental health and financial crisis. I have told this company repeatedly that I am at the point of suicide due to my financial situation, and they have shown zero humanity.
​I contacted them via email well in advance to state that I no longer wanted my account and requested its deletion. They were unhelpful and ignored me. I tried to use the app to stop the renewal because I am in huge financial difficulty, but the system would not allow it. Then, at 5 PM on a Friday, the moment I finally had a small amount of money in my account, Proton Mail swept in and took the very last of it.
​I have been pleading for a refund for two weeks. It took them seven days to offer me "two months free"—an insulting response to a man telling them he is in a life-or-death crisis. It has now been another seven days with no further response.
​It is an absolute disgrace that a company would steal money from someone who has explicitly stated they do not want to renew and then ignore them for two weeks while they are at suicide. This is not just a matter of terms and conditions; this is about a company's total lack of ethics and responsibility toward a person in a desperate emergency. Proton Mail is an absolute disgrace and a disgusting company.

ProtonMail never get back to you or there is a massive delay in responding, especially if you don't pay for it. When they do respond and you point out it isn't helpful, they get funny with you as if you're at fault. Lastly mailbox size is nightmare but I get it, you have to pay to increase it.

honestly proton mail is pretty great, i switched like 6 months ago and havent looked back. Setup was easy, the interface is clean and simple. Only thing is the free storage is a bit limited but for normal use its fine. Would defenitely recomend it if your tired of google reading your emails

'better than gmail' turns out to be such a low bar that they should not be touting that as something to be proud of. Not only do you have to 'earn' the promised features by completing certain overhauls within a certain amount of time (redirecting all your gmail mail is one- I mean what if you don't even have gmail??) but the advertising for paid plans is all up in your face all the time, and they use scummy advertising tactics like when you click the pop-up away they bring it back with an 'even better' 'temporary' offer... ugh. Do not sign up for this insulting service.

It also didn't let me log in on mobile (another required action to get the promised features) with the password I signed up with on my desktop. When I gave up and reset my password via mobile, not only did it still not let me log in on mobile, it also logged me out on desktop and wouldn't let me log back in with the password I just set. Absolute waste of time. I can't even delete my account now.